niyis.co.uk Reviews 447

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This store offers a nice selection of products, and their website is appealing with reasonable prices. However, my online shopping experience hasn't been great. Every time I ordered, it took several d... See more

Company replied

Rated 5 out of 5 stars

The reviews here are what encouraged me to take a chance with this shop. The prices are good, shipping with a decent courier (not evri, thank god) with a quick confirmation email and dispatch.... See more

Company replied

Rated 5 out of 5 stars

One of the best online African supermarkets/stores. Made a large order to them back in late April and they fulfilled every single expectation. Some items they couldn’t add into my order and they immed... See more

Company replied

Rated 5 out of 5 stars

I ordered a case of Palm drink. It arrived within the estimated time frame. The order was well-packaged and arrived safely. The products were as described and I'm very pleased with the order. The drin... See more

Company replied

Company details

  1. Grocery Store
  2. African Goods Store
  3. Fruit and Vegetable Wholesaler
  4. Meal Delivery
  5. Online Food Ordering Service

Written by the company

We are an online retail store targeted towards selling Africans and Caribbean products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

447 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very good effort packaging for a long…

Very good effort packaging for a long distance customer

May 1, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Lilly,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us.

We noticed that you left a 4-star rating. Please let us know what we can do to make it better, as we are actively working to improve our services based on our customers feedbacks and recommendations. Thank you.

We are looking forward to serving you better.

Kind regards,
Niyis Team

Advertisement
Rated 5 out of 5 stars

Excellent communication and service…

Excellent communication and service will definitely recommend

May 2, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Ian,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction. We will greatly appreciate your referrals and recommendations.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, thank you

May 3, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Viera,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 5 out of 5 stars

I’m sooo Annoyed I don’t know why…

I’m sooo Annoyed I don’t know why people are THIEFS!!! I bought stuff it say’s delivered I didn’t get F*K ALL

May 1, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Halima,

We’re very sorry to hear about your experience. We understand your frustration and want to assist in resolving this issue promptly.

Could you please provide us with more details about your order? This will help us investigate what happened and ensure that you receive your items or a suitable resolution.

Your satisfaction is important to us, and we appreciate your patience. Please contact our customer service team directly so we can address this matter as quickly as possible.

Kind regards,
Niyis Team

Rated 5 out of 5 stars
niyis.co.uk logo

Reply from niyis.co.uk

Hello Shirley,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Advertisement
Rated 5 out of 5 stars

Prompt response and great service every…

Prompt response and great service every time.

May 1, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Oladimeji,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 5 out of 5 stars

This is why I love my people. Thanks Niyis!

Where do I start? I was hesitant to purchase the goods because I’m more of a city girl that’s used to going to the market. However I’m away from home and missing my foods and might I say, I’m impressed. These people sent me good sized white yams! No black stuff in the middle as you can sometimes even find in the market, they also sent me my meats packaged so carefully with even ice packs to ensure food safety. This makes me proud to be African, they took care of me and I love that. Thanks alot.

April 18, 2023
Unprompted review
niyis.co.uk logo

Reply from niyis.co.uk

Hello Jess,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 5 out of 5 stars

Good company

Used the company a lot as I can’t get out

April 6, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Mrs Olaiya,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 5 out of 5 stars

Five Star Review

There was a logistics issue with my last order as the delivery company had some difficulties in making deliveries, but Niyis handled it so well. They are so responsive and responsible. They communicate every bit of information relating to your order. I phoned them sometime after close of play and they phoned right back first thing in the morning. I believe their customer service is top-notch and I can really say they go all out to satisfy their clients. I just feel comfortable doing business with them.

April 4, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Modupe,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Advertisement
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Amazing company with lots to offer!

April 10, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Christina,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 5 out of 5 stars

Fast service and delivery

Fast service and delivery. At first they did not have enough stock for the amount I ordered so they called me straight away and informed me of the time scale of when I’ll receive all of my orders. Quick and efficient! Cannot be more thankful of such a service.

April 6, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Lyndelle,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 5 out of 5 stars

Excellent

Excellent! From online purchase to delivery, it was easy. I couldn’t recommend more highly!

March 29, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Tomi,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction. We will greatly appreciate your referrals and recommendations.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 5 out of 5 stars

I got what I ordered and in good time

I got what I ordered and in good time. Thanks.

April 3, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Joan,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Advertisement
Rated 5 out of 5 stars

Order was really well packaged and…

Order was really well packaged and everything was fresh . I had an issue with a product that was damaged during shipping and when I got in touch with them they were very helpful and resolved the issue quickly. I’m glad i discovered this shop and would recommend it to anyone who wants a smooth shopping experience. Mine was certainly a good one

March 27, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Trish,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction. We will greatly appreciate your referrals and recommendations.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, products in good condition. Excellent service

April 3, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Adeola,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 5 out of 5 stars

I've been using rate Niyis.co.uk for a…

I've been using rate Niyis.co.uk for a while now and their products are the very best. Also their customer service is really good. They always keep me posted on the status of my order and product availability. I cannot recommend them highly enough.

April 13, 2022
Unprompted review
niyis.co.uk logo

Reply from niyis.co.uk

Hello Jhumur,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction. We will greatly appreciate your referrals and recommendations.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 4 out of 5 stars

Timely delivery

Timely delivery, excellent packaging and exact products as on website.

March 29, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Yayra,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us.

We noticed that you left a 4-star rating. Please let us know what we can do to make it better, as we are actively working to improve our services based on our customers feedbacks and recommendations. Thank you.

We are looking forward to serving you better.

Kind regards,
Niyis Team

Advertisement
Rated 5 out of 5 stars

All the product were fresh frozen food…

All the product were fresh frozen food was wrapped nicely to keep them fresh with ice pack price is right quick delivery on time and a lovely lady game to drop it off

March 28, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Charlene,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 5 out of 5 stars

Goods delivered in excellent condition…

Goods delivered in excellent condition and well packed.
Kept informed by email about shipping and delivery and delivered at exact time given by pleasant driver.
Will definitely be ordering again.

March 28, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Ann,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

Rated 5 out of 5 stars

Fresh products

Fresh products! good service and would recommend to anyone and very satisfied with the service! I will be ordering again

March 17, 2023
niyis.co.uk logo

Reply from niyis.co.uk

Hello Maureen,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction. We will greatly appreciate your referrals and recommendations.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look