This store offers a nice selection of products, and their website is appealing with reasonable prices. However, my online shopping experience hasn't been great. Every time I ordered, it took several d... See more
Company replied
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See what reviewers are saying
The reviews here are what encouraged me to take a chance with this shop. The prices are good, shipping with a decent courier (not evri, thank god) with a quick confirmation email and dispatch.... See more
Company replied
One of the best online African supermarkets/stores. Made a large order to them back in late April and they fulfilled every single expectation. Some items they couldn’t add into my order and they immed... See more
Company replied
I ordered a case of Palm drink. It arrived within the estimated time frame. The order was well-packaged and arrived safely. The products were as described and I'm very pleased with the order. The drin... See more
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Company details
- Grocery Store
- African Goods Store
- Fruit and Vegetable Wholesaler
- Meal Delivery
- Online Food Ordering Service
Written by the company
We are an online retail store targeted towards selling Africans and Caribbean products.
Contact info
Basingstoke Road, Reading, United Kingdom
- 07903222334
- admin@niyis.co.uk
- niyis.co.uk
Food was fresh and well packaged
Food was fresh and well packaged. It was also delivered in time.Fantastic service.
March 9, 2023
Reply from niyis.co.uk
Hello Iroro,
Thank you for taking time to write a review for us.
We are glad to hear that you had a great overall experience with us.
Our customers comfort and satisfaction is our priority.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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Packaging is as perfect as it gets!
March 7, 2023
Reply from niyis.co.uk
Hello Ogundipe,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Order was delivered promptly and the…
Order was delivered promptly and the customer service representative was friendly and professional in handling my complaint.
March 2, 2023
Reply from niyis.co.uk
Hello Mudirat,
Thank you for taking time to write a review for us.
We are glad to hear that you had a great overall experience with us.
Our customers comfort and satisfaction is our priority.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Niyis are a truly great company
Niyis are a truly great company - excellent in all respects. Very good quality produce, brilliant staff and unbeatable customer service.
March 2, 2023
Reply from niyis.co.uk
Hello Hilary,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
It was OK
It was OK. Though I didn't get my order as promised. Please kindly supply fresh leaves, especially WATERLEAVES. The under was rotten, only those on top was fresh.
These leaves are expensive, it should all be fresh on supply. 😊 Thanks.
March 1, 2023
Reply from niyis.co.uk
Hello Sylvanus,
Thank you for taking time to write a review for us.
Please accept our sincere apologies, for this inconvenience. A number of factors may have been responsible for this issue, mainly being the way the item may have been handled by our delivery partner enroute to you. Our customers comfort and satisfaction is our priority.
We have noted your feedback and will work towards improving our services to suit you better.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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Delivered the meat fresh and on time Im
Delivered the meat fresh and on time Im
Happy to have my order
February 28, 2023
Reply from niyis.co.uk
Hello Anne,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We noticed that you left a 4-star rating. Please let us know what we can do to make it better, as we are actively working to improve our services based on our customers feedbacks and recommendations. Thank you.
We are looking forward to serving you better.
Kind regards,
Niyis Team
Niyis are very professional
Niyis are very professional, packages are well wrapped delivered with care. In addition, your concerns are handled promptly. I'll recommend buying your Africa groceries/ Homecare items from them.
February 28, 2023
Reply from niyis.co.uk
Hello TOLU,
Thank you for taking time to write a review for us.
We are glad to hear that you had a great overall experience with us.
Our customers comfort and satisfaction is our priority.
We would greatly appreciate your recommendations and referrals.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Excellent products and customer service
March 7, 2023
Reply from niyis.co.uk
Hello Gertrude,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
I have used your services and products…
I have used your services and products and have always been satisfied.
But was not the case when I oredered bitter leaves and editing. I had a box delivered to me yesterday. The contained an order note of Efirin and Ewuro ie Bitter leaves.
There are 3 bunchies of bitter leaves which is correct. There was no Efirin in the box at all, though I paid for and expected 6 bunches of Efirin too.
Very disappointing.
I hope to receive the Efirin leaves or my money back. It's not on at all.
Thanks.
March 6, 2023
Reply from niyis.co.uk
Hello Harrison,
Thank you for taking time to write a review for us.
We are sorry that your order of Efirin leaves could not be delivered as expected. However, Efirin is one of the preorder vegetables we sell and it states on the product page that it could take up to 4 weeks to arrive to the customer. This was due to the fact that our suppliers only deliver this leaves based on availability because of issues at the border with screening and checks by customs. Every time this happens, fresh bunch of vegetables have to be reimported weekly until it clears the checks by the customs.
We tried to contact you via calls and left multiple emails explaining the situation and keeping you updated, however there was no answer nor response from your side.
Nonetheless, we have since issued a complete refund for the Efirin leaves. We would be more than happy to further assist you, should you need anything from us.
We apologise once again for this inconvenience and are looking forward to serving you better in the future.
Kind regards,
Niyis Team
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Reply from niyis.co.uk
Hello Tessy,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We noticed that you left a 4-star rating. Please let us know what we can do to make it better, as we are actively working to improve our services based on our customers feedbacks and recommendations. Thank you.
We are looking forward to serving you better.
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Hayley,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Niyi’s was great.
Niyi’s was great.
They delivered on time. The packaging was very professional and tidy. I was also not charged for delivery even though i live in oxford because i bought a certain amount.
This is extremely helpful.
Products were in perfect condition.
March 2, 2023
Reply from niyis.co.uk
Hello Kenny,
Thank you for taking time to write a review for us.
We are glad to hear that you had a great overall experience with us.
Our customers comfort and satisfaction is our priority.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
One of its kind
This is an amazing service. A breath of fresh air in reliability and efficiency.
February 27, 2023
Unprompted review
Reply from niyis.co.uk
Hello Janet,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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Good customer service
Good customer service. I had an issue which was a technical issue. The manager called to take his time to explain this.
February 23, 2023
Unprompted review
Reply from niyis.co.uk
Hello Lady Fudge,
Thank you for taking time to write a review for us.
We are very happy to hear that you had a great experience with us. We strive to effectively communicate efficiently with our customers through all our interactive channels and ensure their satisfaction.
We are glad we could be of assistance to you and look forward to serving you again soon!
Kind regards,
Niyis Team
Absolutely amazing I've made two orders…
Absolutely amazing I've made two orders and I cannot fault this company the delivery was well packed on time it was a lot quitter than travelling from Liverpool to Brixton Market so I would like to to give you a pat on the back say well done once I've cooked my Spanish stew I will be back for the next mission my experience with you the last few days has been marvellous thank you so much do me a favour and give yourself a pat on the back keep it up⁰
February 14, 2023
Unprompted review
Reply from niyis.co.uk
Hello Hakee,
Thank you for taking the time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our customers comfort and satisfaction remains our top priority. We are glad that you are delighted with our service.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Great service and product
Great service and product. It's the second time I have purchased this rice from you.
Thank you!
February 6, 2023
Reply from niyis.co.uk
Hello Maggie,
Thank you for taking time to write a review for us.
We are very happy to hear that you had a great experience with us.
We are looking forward to serving you again soon!
Warm regards,
Niyis Team
I had a terrible experience with the…
I had a terrible experience with the fresh vegetables I ordered cuz they came in pretty bad shape and when I complained, my money was refunded and apologies made. The other dry products I ordered were what I expected and I was happy. They’re very quick to respond and solve your problem. Their customer service is really great. I’ll definitely be shopping and referring others to shop @Niyis🙏🏾😎
February 6, 2023
Reply from niyis.co.uk
Hello Vandoline,
Thank you for taking time to write a review for us.
Once again, we are very sorry for the earlier inconveniences. We thank you for your patience and are very happy that we could be of help and that you had an overall great experience with us.
We will appreciate the referrals to come from you.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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Prompt delivery
Product arrived just in time and in good condition. Communication too is very straightforward. Quick response from them.
February 6, 2023
Reply from niyis.co.uk
Hello Glodelle,
Thank you for taking time to write a review for us.
We are very happy to hear that you had a great experience with us.
We are looking forward to serving you again soon!
Kind regards
Niyis Team
A mixed bag but good customer service
Update: have had several calls from Niyis explaining why the meat items were delivered the way that they were and I'm satisfied with the explanation. I was also refunded for the cost of the chin chin. The food and meat products are great, although some of the items were smaller than I expected for the price. However I wasn't happy with the vague delivery time given - from 7am to 6pm. Luckily someone was home to recieve the order. A more specific time slot needs to be given. Also, the chin chin I ordered had a nasty taste, as if it had been stored near something with a strong odour. Finally the cow skin should have been cut into smaller, flatter pieces rather than in rolls: they were a nightmare to cut up.
February 6, 2023
Reply from niyis.co.uk
Hello Efe,
Thank you very much for taking the time to write a review for us!
We are happy to hear that you are content with the meat products, but sorry to hear that your experience with us was not as smooth as we would have liked it to be.
Please allow us to try and explain a few things to you.
We use ParcelForce as our courier partner and they organise their deliveries the way it works best for them. We can’t ask them to deliver at a specific time. However, we do agree that normally they give an estimated one hour time slot for delivery, which is much more convenient than a generic 7am to 6pm, as you describe. So please allow us to apologize that this was not the case in your situation. We can only imagine that they had a very busy schedule that day and were unable to give a better estimated time.
Regarding the chin chin, we are not sure what happened. The chin chin comes in their own container and we do not pack them in our warehouse, so the contents are not tempered with by us. They are also stored in our snack section, which shouldn’t contain any strong odour products. However, we will send you an email to further investigate this and try to find out what happened. Apologies for this as well!
Finally, we do not process meat in our warehouse. We sell the meat in its original package from our suppliers. Therefore, we are unable to change the size of the cuts. However, we can definitely ask our supplier to cut it in smaller sizes for us. Thank you for your feedback!
In the future, if you prefer to have the meat cut in smaller pieces than what we shipped for you, it is always easier to cut it up once it is cooked, rather than before.
We hope this helps make the situation clearer for you, but as always we are happy to respond to any other question or concerns you might have.
We are looking forward to serving you better in the future!
Kind regards,
Niyis Team
The packaging of the fish and meat was…
The packaging of the fish and meat was awesome and satisfactory because I was worried it will be spoilt by the time it will get to me cause I wasn’t home at the time of delivery..bh when I came back it was still fresh .And am happy my friend recommended Niyis to me cause I used to take a bus to Derry to shop my African groceries bh now I sit comfortably in my home and shop.Thank you Niyis
February 1, 2023
Reply from niyis.co.uk
Hello Ann,
Thank you for taking time to write a review for us.
We value our customers satisfaction and so we ensure that our services meet your expectations. We are happy to hear that you had a great overall experience and that you are delighted with our services. We appreciate your continuous patronage.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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