Professional system from pickup to check-in, though it took quite a while in the queue to actually get to the point of the check-in. Car was a Skodi Maxie and it was clean and almost spotless. Lo... See more
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See what reviewers are saying
There were insufficient desks (two) for collecting cars. There was a considerable wait for a minibus back to the airport after drop off. A manual was requested but I was initially given an automatic.... See more
Terrible, terrible customer service. Very unfriendly, passive-aggressive person who spoke over me, patronized and showed no respect whatsoever. Also very slow service and long queue in the office. D... See more
Went to Niza cars in mallorca in june, had booked online but i didnt like the car that on display as a "similar" I seen that they had the car i originally wanted but couldn't get and they gave it to... See more
Company details
About NIZACARS
Written by the company
NIZACARS
En NIZACARS creemos que alquilar un coche debe ser tan fácil como disfrutar del viaje.
Somos una marca renovada de movilidad que apuesta por la transparencia, la innovación y la cercanía, ofreciendo una experiencia sencilla, ágil y 100 % orientada al cliente. Combinamos la comodidad de los procesos digitales con un servicio pensado para que disfrutes de cada trayecto sin complicaciones.
📍 Estamos presentes en Málaga, Barcelona y Mallorca, acercándote la libertad de moverte a tu ritmo y descubrir cada destino como prefieras.
✨ Ponemos a tu disposición una flota moderna y en constante renovación, con vehículos adaptados a cada tipo de viaje: desde coches compactos para escapadas urbanas hasta modelos familiares y opciones premium para quienes buscan un extra de confort y estilo.
🌴 Ya sea por vacaciones, una escapada de fin de semana o un viaje de negocios, en NIZACARS lo encontrarás todo para llegar más lejos.
💙 En NIZACARS no solo alquilamos coches; creamos experiencias de viaje cómodas, seguras y transparentes. Nuestro compromiso es acompañarte en cada aventura con un servicio claro, sin sorpresas y con la confianza que mereces.
ENJOY IT, DRIVE IT.
Sector: Rent A Car
Presencia: Málaga, Barcelona, Palma de Mallorca
Web oficial: nizacars.com
Contact info
Avenida Comandante Garcia Morato 44, 29004, Malaga, Spain
- 952002200
- customer@nizacars.com
- nizacars.com
TARIFA PREMIUM
3.6
Average
5K reviews
Asks customers to review
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First experience with NIZACARS
I was very happy that I received the exact car I chose. This was important to me. However, I was upset that I had no way to contact Nizacars in advance. I needed to clarify some details, as this was my first time using this service. I emailed and called several times, but no one answered((
June 23, 2026
Reply from NIZACARS
Good morning.
Thank you for sharing your first experience with NizaCars.
We are pleased to know that the vehicle provided matched your expectations and that this aspect was important for your rental. We also take note of your comments regarding the difficulty in contacting us before your arrival, as clear communication is an important part of the service we aim to provide.
Your feedback helps us continue working to improve the customer experience at every stage of the rental process.
Kind regards,
NizaCars
Good price, hard selling practices
Good price, great car but I need to mention I was made to feel very uncomfortable with the hard sale attempt of the full insurance 'option' at the time of collection.
I didn't want it or need it but they try to make you feel you must have it. They highlight that any single scratch would result in heavy costs.
The cost of the insurance in my case was more than the whole rental (4 days). So I ended up feeling very stressed every time I drove and parked the car.
Not great for taking the joy out of having a nice rental.
Other rental companies don't hard sell the insurance and also don't charge for faint and small scratches, seems this company does charge, so if you find the price is great, just remember this review.
Car itself was great, the collection from the airport and back was very helpful and good driver. After returning the car I felt more relaxed but sadly it was time for me to go home!
May 21, 2026
Reply from NIZACARS
Good morning,
Thank you for taking the time to share your experience.
We are pleased to know that you found the price competitive, that the vehicle met your expectations and that the airport transfer service was helpful.
We take note of your comments regarding the information provided at the time of collection. The additional coverage options offered at the counter are optional, and customers may choose whether or not to contract them depending on their preferences and the conditions of their booking.
Regarding possible damage to the vehicle, this is always managed in accordance with the applicable rental conditions and the established procedures. Our team provides this information so that customers are aware of the terms linked to the rental before signing the contract.
We take your comments into account as part of our ongoing work to improve the clarity and quality of the service provided.
Kind regards,
Customer Service
NizaCars
Great car and great service
June 21, 2026
Reply from NIZACARS
Good morning.
Thank you for sharing your review.
We are very pleased to know that everything was to your satisfaction. At NizaCars, our aim is to help our customers enjoy a smooth, pleasant and reliable rental experience from start to finish.
It will be a pleasure to assist you again in the future.
Kind regards,
NizaCars
It took an hour and a quarter to pick…
It took an hour and a quarter to pick up the car that evening
June 22, 2026
Reply from NIZACARS
Good morning,
We are sorry to read about the experience you describe.
At certain times, especially during periods with a higher concentration of arrivals, the pick-up process may be affected by peaks in customer volume. Our team works to handle each booking properly and carry out the necessary checks before handing over the vehicle.
We are continuously working to improve these aspects and provide a more efficient service.
Kind regards,
Customer Service
NizaCars
Very poor service
I have informed easyJet regarding my complete dissatisfaction with you
A payment has been taken without authorisation from my debit card
My bank has been informed
June 21, 2026
Reply from NIZACARS
Good morning.
We are sorry to read that your experience did not meet your expectations.
We understand that situations related to payments may generate concern, and we would like to clarify that any charges linked to a rental are managed according to the applicable contractual conditions and the services associated with the booking.
If you need any further clarification, you may contact us through our usual customer service channels.
We hope that, in the future, you may have the opportunity to consider a better experience with us.
Kind regards,
Customer Service
NizaCars
Reply from NIZACARS
Good morning.
Thank you for sharing your review.
We are pleased to know that your experience reflected the fast, efficient and well-cared-for service we work to provide every day. Offering a smooth rental process and vehicles in excellent condition is always one of our main priorities.
It will be a pleasure to assist you again on future occasions.
Kind regards,
NizaCars
Avoid NizaCar in Malaga
Avoid NizaCar in Malaga – Extremely Disappointing Experience
We rented a car through Localrent.com, which assigned us to NizaCar Malaga. Unfortunately, the entire experience was frustrating from start to finish.
To begin with, Localrent did not provide clear instructions on how to find the NizaCar rental office. Upon arrival at Malaga Airport, we only received NizaCar contact details, but it was practically impossible to reach anyone. We repeatedly tried calling the provided numbers without success.
After searching online ourselves, we found additional contact information on NizaCar’s website and continued trying to arrange the airport shuttle pickup. Despite spending 1 hour and 30 minutes attempting to contact them, nobody answered, nobody called back, and no shuttle arrived.
After standing outside in over 30°C heat with our luggage for a long time, we eventually had no choice but to walk to the NizaCar office ourselves, dragging our suitcases along roads, side streets, and around the highway area.
Unfortunately, the problems did not end there.
Instead of receiving a properly prepared rental vehicle, we were given a Skoda Scala that was clearly not cleaned. The interior was in an unacceptable condition:
* The seats were covered with sand, apparently left behind by previous renters.
* Dust had accumulated all over the dashboard and looked as if it had not been cleaned for months.
* The infotainment/radio screen was covered in fingerprints and greasy marks.
* The overall condition of the vehicle was simply unpleasant and unhygienic.
When renting a car, customers expect a basic level of cleanliness and professionalism. What we received fell far below acceptable standards.
Based on our experience, I cannot recommend NizaCar Malaga. The lack of communication, failure of the shuttle service, and poor vehicle preparation turned what should have been a simple rental into an unnecessary and stressful ordeal.
My advice: avoid this company and choose a more reliable rental provider.
⭐ 1/5
June 24, 2026
Reply from NIZACARS
Good morning.
We are sorry to read that the start of your rental was not as smooth as expected. Clear arrival instructions, shuttle coordination and vehicle presentation are important parts of the service, and your comments help us review these aspects internally.
We also take note of your observations regarding the condition of the vehicle, as cleanliness and preparation are key points in the customer experience.
We will continue working to improve the overall rental process and offer a more agile, clear and comfortable service from arrival to vehicle collection.
Kind regards,
Customer Service
NizaCars
Amazing service and the car was perfect!
June 21, 2026
Reply from NIZACARS
Good morning.
Thank you very much for sharing your review.
We are glad to know that both the service received and the vehicle provided contributed to a positive rental experience.
Kind regards,
NizaCars
Everything went perfect from pickup on…
Everything went perfect from pickup on airport to renting and returning of the car. Car was in nice condition, everything was perfect. Can only recommend
June 24, 2026
Reply from NIZACARS
Good morning.
Thank you for sharing your experience.
We are pleased to know that the entire rental process, from the airport pick-up to the vehicle return, went smoothly and met your expectations. Our team works every day to provide a clear, efficient and professional service.
Thank you for your recommendation. It will be a pleasure to welcome you again in the future.
Kind regards,
NizaCars
Very efficient service,no hidden…
Very efficient service,no hidden extras, Really accommodating. Excellent.
June 23, 2026
Reply from NIZACARS
Good morning,
Thank you very much for sharing your review.
We are pleased to know that your experience was clear, efficient and positive throughout the rental process. Our team works every day to provide a professional and straightforward service from booking to return.
It will be a pleasure to assist you again in the future.
Kind regards,
NizaCars
A little gem!
I can't say good enough things about this company. Everything was great; close enough to the airport, cordial service, a car in excellent condition, fair terms...
I'll be booking again with them!
June 14, 2026
Reply from NIZACARS
Good afternoon,
Thank you very much for sharing your review.
We are pleased to know that your experience with us was so positive and that the service, vehicle condition and rental process met your expectations. Our team works every day to offer a clear, professional and convenient service from start to finish.
We look forward to welcoming you again on your next rental.
Kind regards,
NizaCars
Had to stand and wait 1 hour in heat to…
Had to stand and wait 1 hour in heat to get my car as staff weee non existent and totally slow
June 23, 2026
Reply from NIZACARS
Good afternoon,
We are sorry to hear that your pick-up experience involved a longer waiting time than expected.
We understand that efficiency and smooth service at arrival are an important part of the rental experience, and we take your feedback into account as part of our ongoing improvement process.
Kind regards,
Customer Service
Nizacars
We are repeating customers at Nizacars
We are repeating customers at Nizacars. Always a correct and friendly service. This time we got a brand new car with only 1 km on the counter. We continue to come back.
June 19, 2026
Unprompted review
Reply from NIZACARS
Good morning,
Thank you very much for your continued trust and loyalty.
We are delighted to hear that you consistently enjoy our service and that this time you were also satisfied with the vehicle provided.
It is a pleasure to have you as a returning customer, and we truly appreciate your kind words.
We look forward to welcoming you again on your next visit.
Kind regards,
Customer Service
Nizacars
The staff are great!
The staff are great!
The process from pick up to collection and then return was very good. I also like paying the price I was quoted! I would recommend booking online (paid in advance) and pay for the comprehensive insurance (all companies have it) That way you just pick up the keys and away!
June 18, 2026
Reply from NIZACARS
Good afternoon,
Thank you very much for your detailed feedback.
We are glad to hear that the whole process from pick-up to return went smoothly and that you were satisfied with the service provided by our team, as well as the overall experience.
We truly appreciate your recommendation and are pleased that everything met your expectations.
We hope to welcome you again.
Kind regards,
Customer Service
Nizacars
had a very disappointing experience…
had a very disappointing experience with this car rental company.
I booked my vehicle online and paid around £60, including an additional £30 for Vehicle Protection, which was advertised as insurance protection. However, when I arrived at the rental office, I was told that I had to pay an extra £195 for insurance protection, despite already paying for protection during the booking process.
In addition, I was asked to provide a deposit of £2,700. None of these extra charges or requirements were clearly explained during the online booking process.
I felt misled by the lack of transparency regarding the actual costs involved. Customers should be informed clearly and upfront about any mandatory insurance fees and deposit requirements before completing their booking.
Unfortunately, this experience caused unnecessary stress and frustration, and I would not recommend this company based on my experience.
June 22, 2026
Reply from NIZACARS
Good morning,
We regret the impression reflected in your review.
Bookings may include different types of rates, protections and conditions depending on the option selected at the time of reservation, especially when the booking is made through an intermediary. Any protection contracted during the online booking process may correspond to the conditions offered by that platform and is not necessarily equivalent to the optional coverages available directly at the rental desk.
The formalisation of the rental is subject to compliance with the requirements established in the rental conditions, including the presentation of a valid payment card and the corresponding deposit or pre-authorisation, which may vary depending on the vehicle category, rate and coverage selected.
We would also like to clarify that any additional coverage offered at the desk is optional, and in certain cases alternatives may be provided to continue with the reservation.
Our aim is to ensure a clear and professional experience throughout the rental process, and we take note of your comments regarding the information received.
Kind regards,
Customer Service
NizaCars
Reply from NIZACARS
Good morning,
Thank you very much for your feedback.
We are glad to hear that you found the booking process easy and that you were satisfied with the service and professionalism of our team.
We appreciate your comments and hope to welcome you again.
Kind regards,
Customer Service
Nizacars
Weekend car rental
We rented a car for the weekend. Everything was great, the car was in a good state and Joana attended us very professionally, we will be back, thank you!
June 19, 2026
Reply from NIZACARS
Good morning,
Thank you very much for your kind feedback.
We are glad to hear that your weekend rental went smoothly and that you were satisfied with the vehicle and the service provided by our team.
We truly appreciate your words and look forward to welcoming you again.
Kind regards,
Customer Service
Nizacars
Very fast and efficient company
Very fast and efficient company. I have rented now 4 times from them and have found them always attentive and professional.
June 22, 2026
Reply from NIZACARS
Good morning,
Thank you very much for your continued trust and feedback.
We are pleased to hear that you have rented with us on several occasions and that you have consistently found our service fast, attentive, and professional.
We truly appreciate your loyalty and look forward to welcoming you again in the future.
Kind regards,
Customer Service
Nizacars
Very unfair
I already made a mail to Nizacars:
"We are very unhappy with the bill that we got for your service. We had booked online via Discovercars for 11 days, for pick-up on March 16 (see booking from Discovercars):
95,52 €
We informed you per Email that our arrival March 16 will be later since our arrival at the airport was 17:55. Arriving in your location, your officer told us, that our order is not valid since in the order from Discovercars is written pick up until 15:00, and now the car is no longer available. Only a car in higher class is available. The costs for upgrade, including insurance, will be in the range 300 €.
We signed the contract. Now, seeing your bill, you booked us
639,07 €
(The bill contained promo road assistance, upselling 248 €, Senior driver, Niza prime cover.
This payment was booked immediately from my credit card.
My questions:
1. Why do you charge “Upselling”? The payment for the higher class car is already included, it is now 172, 73 Net for 11 days and higher than originally booked. What is the reason for an additional high upselling fee?
2. Why do you not consider the payment that you got from Discovercars?
Please justify this bill and reimburse."
I got only the reply
" Regarding your query, please note that, in accordance with NizaCars’ General Terms and Conditions, the reserved vehicle is held for a limited period from the scheduled pick-up time. Once this margin has passed, particularly when it is significantly exceeded, the originally booked vehicle group can no longer be guaranteed.
According to our records, the vehicle was collected more than 3 hours after the scheduled pick-up time. Under these circumstances, and in line with the General Terms and Conditions, the availability of the originally booked vehicle cannot be ensured, and available alternatives at that time may be offered.
In this case, the vehicle provided, as well as the associated services contracted at the desk, correspond to the conditions accepted at the time of signing the rental agreement, including the items reflected in the invoice.
Therefore, the amounts charged do not correspond to a duplicate fee, but to the services effectively contracted at the time of vehicle collection, in accordance with the availability at that moment.
We remain at your disposal and will be pleased to review any further matter you may require.
Thank you for your understanding."
This is no answer to my questions. Has Nizacars taken double-payment? I feel like I've been ripped off.
In the evening, with waiting time at Nizacars, it was not possible for us to search an alternative rent-a-car. Nizacars has exploited the situation.
March 16, 2026
Reply from NIZACARS
Good morning.
We regret the perception generated regarding the amount charged.
The terms and conditions of the reservation and the contracted service are clearly established and are explained at the time of vehicle pick-up.
According to our records, the amounts applied correspond to the services effectively contracted and accepted in the rental agreement signed at the office, and do not relate to any duplicate charges.
We are sorry that your perception of the experience was not as expected.
Kind regards,
Customer Service
Nizacars
Reply from NIZACARS
Good morning.
Thank you very much for sharing your review.
We are happy to know that you had a good experience with our team and that the service felt friendly throughout your rental.
We will keep working to earn that fifth star next time.
Kind regards,
NizaCars
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