The delivery process was correct, but I do have two minor remarks: 1) the packaging is not strong enough for long transport; the box was severely damaged, though fortunately the radiator was not. 2) t... See more
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See what reviewers are saying
I'm very pleased with my products from Hudson Reed as well as the servive I continously receive. Not only do I love the bathtub and -tap and showertap that I bought, but also I've always been assisted... See more
Company replied
I had excellent customer service from Wesley at Hudson Reed NL. When my shower knob got damaged, a replacement was handled quickly and without any hassle. The support was prompt, profesional and very... See more
Company replied
Really well packed and product as per description. Fast shipping. Good service. I recommend.
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Company details
Written by the company
Hudson Reed – exclusief online verkrijgbaar – dé sanitair & verwarming specialist. Ontdek ons enorme scala aan producten, waaronder alle soorten kranen, douches, vrijstaande baden, staande en hangende wastafels, badkamermeubelen en meer voor uw badkamer. Tevens hebben wij een zeer groot assortiment designradiatoren, kolomradiatoren, gietijzeren radiatoren, handdoekradiatoren en elektrische verwarming met alle essentiële accessoires aan. Hudson Reed is een internationaal bedrijf dat al sinds 2005 actief is op de Nederlandse markt. Wij hechten hoge waarde aan de meningen en ervaringen van onze klanten en ons streven is om uw winkelervaring onvergetelijk te maken. Wij bieden onze premium collecties aan voor concurrerende prijzen, lange garanties en snelle efficiënte levering. Met meer dan 25 jaar ervaring biedt Hudson Reed een aantrekkelijke collectie uiteenlopende producten, waarbij de laatste trends & hoogwaardige vakkundigheid zijn gecombineerd. Wij leveren luxe producten aan meer dan 10 verschillende landen en hebben daarom wereldwijd al meer dan 500.000 bestellingen geleverd aan tevreden klanten. Naast de klantgerichte service waarop onze waarden en succes zijn gebouwd, nemen wij een immense trots op de uitzonderlijke kwaliteit en het ongeëvenaarde ontwerp van onze producten.
Welkom bij Hudson Reed NL
Written by the company
- Betaalbare luxe & gegarandeerde duurzaamheid
- Hudson reed is sinds 2005 dé online specialist voor alle sanitair- én verwarmingsoplossingen in Nederland en België. Wij bieden de hoogste kwaliteit aan tegen zeer scherpe prijzen met uitermate lange garanties. Onze producten zijn ontworpen met het oog op kwaliteit & duurzaamheid. Tevens zullen al uw standaard leveringen binnen 3 tot 7 werkdagen plaatsvinden met gratis levering op bestellingen vanaf €500! Tevens bieden wij ook volgende dag of gekozen dag leveringsopties aan op een groot scala van onze collecties.
Gratis levering bij bestellingen vanaf €500
Snelle gratis leveringen vanaf €500, bezorgd binnen 3 tot 7 werkdagen.
Gratis Levering op bestellingen vanaf €500 binnen Nederland en België, levering zal plaatsvinden binnen 3 tot 7 werkdagen.
Contact info
4.5
Excellent
17K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Quick delivery
July 24, 2023
Reply from Hudson Reed NL
Geachte ,
Hartelijk bedankt voor uw beoordeling. Wij stellen het zeer op prijs dat u de tijd heeft genomen om terug te koppelen over uw ervaring met uw bestelling.
Het is zeer fijn om te horen dat u tevreden bent met uw bestelling en dat de levering ook goed is verlopen.
We hopen dat u veel gebruik zal kunnen maken van uw producten en laat ons alstublieft weten als er iets is waarmee wij kunnen helpen.
Met vriendelijke groeten,
Hudson Reed Europa
I have not received my order.
I have not received my order.
The date of 05/08 had been agreed with the transport company. However, I did not receive any additional information about a more concrete delivery time than between 08:00 - 21:00. I stayed on site all day but the delivery never arrived on 05/08.
Customer service was also unavailable.
Quite frustrating!
I would like to know asap when my order will be delivered.
July 11, 2023
Reply from Hudson Reed NL
Geachte Inge Zeeuws,
Dank u wel voor uw beoordeling. Wij stellen het zeer op prijs dat u de tijd heeft genomen om ons te voorzien van een terugkoppeling over uw ervaring met uw bestelling.
Wij vinden het zeer vervelend om te horen dat uw bestelling niet is geleverd.
Dit zou waarschijnlijk een misverstand zijn want Dachser de levert niet op zaterdag aangezien 05/08 op een zaterdag valt.
Wij zijn bezig dit voor u op te lossen. Onze klanten service zal u zo snel mogelijk contacteren hierover.
Indien u in de toekomst weer hulp nodig heeft, neem dan zeker contact met ons op en dan helpen wij u graag verder.
Met vriendelijke groeten,
Hudson Reed Europa
The package got delivered with the…
The package got delivered with the bottom plinth broken in half. I cannot return it since there is no time to wait for a replacement diring the works in the house.
Bad experience.
Edit. The product itself seems ok, my biggest gripe was the delivery. I have been contacted by the Hudson Reed to resolve this issue.. but, like I mentioned, there is no time to wait for a replacement.
Thank you for trying to patch things up.
July 3, 2023
Reply from Hudson Reed NL
Dear Adrian M,
Thank you very much for your review. We appreciate you taking the time to provide us with feedback about your order.
We are very sorry to hear that you are unhappy with the order and our service and understand that it is very frustrating that your order arrived damaged.
Unfortunately are we unable to find back any contact about your order with our customer service team, due to what we were not aware that your order arrived damaged and were also unable to help you with this problem.
We will as our customer service team to contact you, so this issue can be solved for you.
Feel free to contact us in the future if there are any issues, before placing an review, so we can try to solve the issue ahead of leaving an complaint.
Kind regards,
Hudson Reed Europe
Great products!
July 9, 2023
Reply from Hudson Reed NL
Dear,
Thank you very much for your review. We appreciate you taking the time to provide us with feedback about your order.
It is very lovely to hear that you are satisfied with the product you had ordered.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europe
Perfect service !
June 27, 2023
Reply from Hudson Reed NL
Geachte Kcirtap,
Hartelijk dank voor uw recensie.
We zijn erg blij te zien dat u tevreden bent met onze service!
Aarzel niet om contact met ons op te nemen als we u ergens mee kunnen helpen.
Met vriendelijke groet,
Hudson Reed Europa
Reply from Hudson Reed NL
Beste,
Dank u voor uw beoordeling.
We zijn erg blij te zien dat u tevreden bent met onze service!
Aarzel niet om contact met ons op te nemen als we u ergens mee kunnen helpen.
Met vriendelijke groet,
Hudson Reed Europa
Reply from Hudson Reed NL
Dear Tom Lemmens,
Thank you very much for your review. We really appreciate you taking the time to provide feedback about your experience with your order.
It is very nice to hear that you are satisfied with your order and that the delivery went well.
We hope you get a lot of use out of your products and please let us know if there is anything we can help with.
Kind regards,
Hudson Reed Europe
Reply from Hudson Reed NL
Dear Frans,
Thank you very much for your review.
We appreciate you taking the time to provide us with feedback about your order.
It is very lovely to hear that you are satisfied with the product you had ordered and that you are happy with our quick service.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europe
Very Impressive design radiators!👍
Very Impressive design radiators!👍
But how effective they are I will see in winter🙂
June 16, 2023
Reply from Hudson Reed NL
Dear,
Thank you very much for your review. We appreciate you taking the time to provide us with feedback about your order.
It is very lovely to hear that you are satisfied with the product you had ordered and that you are happy with our service.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europe
Not the best experence
Not the best experience, first a totally different product was sent. The GDPR guidelines were a kind of violated and used as an excuse at the same time.
Then dispite the fact that it's a wrong product they want us to pay for the return transporation charges and make the return policy so extremely complex just to discourage you. In the end the product could be returned and money was paid back. A pitty that it took some much energy to effectuate that for something that should be so normal in first instance. Anyhow thanks for taking your responsibility.
June 12, 2023
Reply from Hudson Reed NL
Dear Een klant uit Belgie,
Thank you very much for your review. We appreciate you taking the time to provide us with feedback about your order.
We are very sorry to hear that you are unhappy with the service you have received and the products ordered.
As our customer service has explained a number of times there was no GDPR Breach, but we asked you for extra info to make sure everything is correct, which is normal for any company.
There is nothing wrong with the product we send out, but a wrong product was ordered by yourself.
Our products can always be returned, when within 30 days and unused in original packaging.
Which has indicated to yourself, but because you have ordered the wrong product himself the cost for returning would be with the customer.
But we are very happy to hear that the good will gesture we have offered to you has made a difference.
Please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europe
Unfortunate bad experience with shower faucet
I bought a shower faucet in 2020, very nice looking product. Unfortunately by 2022 the cartridge inside was not functioning well so it was not possible to regulate the temperature anymore. Since by then the product was still under warranty I got a new one for free. But in 2023 the cartridge malfunctioned again, and by then the warranty was not covering it anymore. Hudson Reed's solution was to buy a new one. But at this point I learned that I would have to change it every year, so the price of the faucet would rise exponentially, considering that I need to pay a plumber everytime this happens as well.
In my opinion this means that the product is faulty and shouldn't be on the market. I live in a city with very good water quality, so I don't believe I'm the exception. It's a pity because now I need to buy a new shower faucet (not from Hudson Reed). Lesson learned from my side: pretty doesn't always mean good quality.
June 23, 2023
Unprompted review
Reply from Hudson Reed NL
Dear Vera Magagnini,
Thank you very much for your review. We appreciate you taking the time to provide us with feedback about your order.
We are very sorry to hear that you are unhappy with the service you have received and are having issues with your shower valve.
It can happen sometimes that the thermostatic cartridge stops working for whatever reason. But as in general the issues with cartridges are caused by limescale/calcification, do we always recommend to first try to clean it, as this is the fastest and best solution against issues.
If cleaning does not work and if this happens within the 2 years warranty, then we will of course replace it within the warranty, as has happened with your order in 2022.
That the same issue has happened twice is such a short period, does normally mean that there might be issues with your water, pipes or lack of maintenance, what can shorten the life span of any shower.
As the new issues happened outside of the warranty period, was our customer service team correct with advising that the part can not be replaced free of charge again, as also explained by our customer service team.
However, due to not receiving an answer to this offer or our emails, we will now close this case and you can of course always contact us if needed.
Please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europe
Reply from Hudson Reed NL
Dear Tugce,
Thank you very much for your review.
We appreciate you taking the time to provide us with feedback about your order.
It is very lovely to hear that you are satisfied with the product you had ordered and that you are happy with our quick service.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europe
Reply from Hudson Reed NL
Dear Stephanie,
Thank you very much for your review.
We appreciate you taking the time to provide us with feedback about your order.
It is very lovely to hear that you are satisfied with the product you had ordered and that you are happy with our quick service.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europe
It was delivered in two times/ pieces.
May 15, 2023
Reply from Hudson Reed NL
Dear Monique,
Thank you very much for your review.
We appreciate you taking the time to provide us with feedback about your order.
It is very lovely to hear that you are happy with the order and it does happen we ship in multiple parts, we always provide links of this in our dispatch mails.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europe
Delivery process is hell
the order process was going well. But bare in mind that Hudson Reed actually sending the stock from UK to NL. They are using DHL Express which is the most hopeless service that I have ever encounter. already had 2 times fail delivery (because their driver are too busy), i sit at home for 8 hours waiting for the delivery. No notification and DHL express track and trace is hopeless, they only give you a timeslot of 7-8 hours to wait. You have no visibility in between. at the end if they are too busy, they simply just cancel the delivery for the day. If you are ordering from NL, you may just buy from a Dutch company which is using DHL parcel or Post NL service. I will not order from this company anymore simply because of their delivery.
May 25, 2023
Unprompted review
Reply from Hudson Reed NL
Dear Patricia,
Thank you for your feedback.
We have passed your complaint to DHL but also advise you to leave a review at their page as your concerns are more directed at the delivery then our products or services.
If there is anything else we can help with, please let us know.
Best regards,
Hudson Reed
Good service when there is a problem
April 19, 2023
Reply from Hudson Reed NL
Dear P.C,
Thank you very much for your review.
We appreciate you taking the time to provide us with feedback about your order.
It is very lovely to hear that you are satisfied with the product you had ordered and that you are happy with our customer service.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europe
Top quality products
April 27, 2023
Reply from Hudson Reed NL
Dear custmer,
Thank you for your review. We really appreciate you taking the time to provide us with feedback about your experience with your order.
It is very nice to hear that you are satisfied with the help of our customer service.
If you need assistance again in the future, please do not hesitate to contact us and we will be happy to assist you.
Kind regards,
Hudson Reed Europe
Beautiful, but the radiators are not fit on the wall mounts
I bought 2 radiators from the website. They are both beautiful and well-designed but they can not be completely fit on the wall mounts that hold them on the wall. The radiators are a bit loose on the wall mount which might be a serious issue if something hits the radiator.
There are also rubber plastic supposed to be set between the wall mount and radiator which are completely loose and are not attached to the wall mounts.
April 24, 2023
Reply from Hudson Reed NL
Dear Mohammad,
Thank you for your review. We really appreciate you taking the time to provide us with feedback about your experience with your order.
We are sorry to hear that you are having problems with your radiator, unfortunately we cannot find any contact about this and will ask our customer service to contact you to find a solution with you.
Kind regards,
Hudson Reed Europe
spare parts for shower, bought in 2020
i needed spare parts for our shower. these were available. slightly more expensive then somewhere else, but then i was sure i had the correct ones. Shipped very fast. our shower is doing well again.
April 20, 2023
Reply from Hudson Reed NL
Dear Ellen,
Thank you very much for your review.
We appreciate you taking the time to provide us with feedback about your order.
It is very lovely to hear that you are satisfied with the product you had ordered and that you are happy with our quick service.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europe
Reply from Hudson Reed NL
Dear Joanna,
Thank you very much for your review.
We appreciate you taking the time to provide us with feedback about your order.
It is very lovely to hear that you are satisfied with the product you had ordered and that you are happy with our quick service.
We hope you get great use from your product and please let us know if there's anything we can help with.
Kind regards,
Hudson Reed Europe
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