The delivery process was correct, but I do have two minor remarks: 1) the packaging is not strong enough for long transport; the box was severely damaged, though fortunately the radiator was not. 2) t... See more
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See what reviewers are saying
I'm very pleased with my products from Hudson Reed as well as the servive I continously receive. Not only do I love the bathtub and -tap and showertap that I bought, but also I've always been assisted... See more
Company replied
I had excellent customer service from Wesley at Hudson Reed NL. When my shower knob got damaged, a replacement was handled quickly and without any hassle. The support was prompt, profesional and very... See more
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Really well packed and product as per description. Fast shipping. Good service. I recommend.
Company replied
Company details
Written by the company
Hudson Reed – exclusief online verkrijgbaar – dé sanitair & verwarming specialist. Ontdek ons enorme scala aan producten, waaronder alle soorten kranen, douches, vrijstaande baden, staande en hangende wastafels, badkamermeubelen en meer voor uw badkamer. Tevens hebben wij een zeer groot assortiment designradiatoren, kolomradiatoren, gietijzeren radiatoren, handdoekradiatoren en elektrische verwarming met alle essentiële accessoires aan. Hudson Reed is een internationaal bedrijf dat al sinds 2005 actief is op de Nederlandse markt. Wij hechten hoge waarde aan de meningen en ervaringen van onze klanten en ons streven is om uw winkelervaring onvergetelijk te maken. Wij bieden onze premium collecties aan voor concurrerende prijzen, lange garanties en snelle efficiënte levering. Met meer dan 25 jaar ervaring biedt Hudson Reed een aantrekkelijke collectie uiteenlopende producten, waarbij de laatste trends & hoogwaardige vakkundigheid zijn gecombineerd. Wij leveren luxe producten aan meer dan 10 verschillende landen en hebben daarom wereldwijd al meer dan 500.000 bestellingen geleverd aan tevreden klanten. Naast de klantgerichte service waarop onze waarden en succes zijn gebouwd, nemen wij een immense trots op de uitzonderlijke kwaliteit en het ongeëvenaarde ontwerp van onze producten.
Welkom bij Hudson Reed NL
Written by the company
- Betaalbare luxe & gegarandeerde duurzaamheid
- Hudson reed is sinds 2005 dé online specialist voor alle sanitair- én verwarmingsoplossingen in Nederland en België. Wij bieden de hoogste kwaliteit aan tegen zeer scherpe prijzen met uitermate lange garanties. Onze producten zijn ontworpen met het oog op kwaliteit & duurzaamheid. Tevens zullen al uw standaard leveringen binnen 3 tot 7 werkdagen plaatsvinden met gratis levering op bestellingen vanaf €500! Tevens bieden wij ook volgende dag of gekozen dag leveringsopties aan op een groot scala van onze collecties.
Gratis levering bij bestellingen vanaf €500
Snelle gratis leveringen vanaf €500, bezorgd binnen 3 tot 7 werkdagen.
Gratis Levering op bestellingen vanaf €500 binnen Nederland en België, levering zal plaatsvinden binnen 3 tot 7 werkdagen.
Contact info
4.5
Excellent
17K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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GrCeramic heaterseat service with clear delivery…
Great service with clear delivery instructions.
Have found one problem here in Belgium that electricians block them installing unless they order their own materials so bear this in mind.For this reason installation delayed so can't really comment on product or performance just yet.
August 11, 2025
Reply from Hudson Reed NL
Dear Marisa Castle,
Thank you for your glowing review. We are delighted that you had such a positive experience with our service and delivery.
Once you have managed to get the installation done, please do let us know if there is anything amiss and we will be happy to assist with a solution.
Kindest regards,
Hudson Reed Europe
Reply from Hudson Reed NL
Dear Mia,
Thank you for your glowing review.
We are very happy that everything is perfect with your order.
We hope you will enjoy your purchase for a long time to come and that we may be of service again in the future.
Kindest regards,
Hudson Reed Europe
Hudson Reed NL; a highly reliable business process and products.
My order arrived from the UK within a week – excellent delivery! The products are of high quality. Contacting the Dutch customer service team by phone was smooth and all my questions were answered clearly. Items that had been mistakenly ordered were returned without any hassle. The refund was processed the next working day and promptly credited to my account. This reflects a highly reliable business process – from their choice of raw materials to the way they care for their customers.
I’ll be reordering the correct items from Hudson as soon as I return from my summer holiday. Much respect to the Hudson customer service team in the Netherlands for their professional and helpful attitude!
July 31, 2025
Unprompted review
Reply from Hudson Reed NL
Dear Ghassan Radha,
Thank you for leaving us feedback on Trustpilot.
We are so pleased that you are satisfied with the product and the price. It's wonderful to hear that the service you received from us was satisfactory! We do our best to continue providing you with the best service and products.
We hope to be of service to you again as soon as possible.
Kind regards,
Hudson Reed Europe
Great response and fast assistance
July 9, 2025
Reply from Hudson Reed NL
Dear Ihor Pecherskyy,
Thank you for your feedback.
We're glad you're satisfied with our service.
Please let us know if we can be of assistance in the future.
Sincerely,
Hudson Reed Europe
Callibration instructions
You sell Robins but you have not the instructies for the callibration
July 1, 2025
Reply from Hudson Reed NL
Beste Martine,
Bedankt voor uw feedback en onze excuses voor eventuele problemen die u tijdens het kalibratieproces bent tegengekomen.
We hebben ons systeem gecontroleerd en zien dat we u alle benodigde instructies hebben gestuurd. We raden u ook aan een professionele loodgieter te raadplegen als u problemen ondervindt met dit proces.
We nemen echter opnieuw contact met u op om te kijken hoe we u verder kunnen helpen.
Met vriendelijke groeten,
Hudson Reed Europa
fast delivery and product as described
July 1, 2025
Reply from Hudson Reed NL
Dear Wim Dupré,
Thank you for your feedback.
We are pleased that our products met your expectations.
Thank you for your kind words, we greatly appreciate them.
We are committed to continuing to provide the best service and products.
Sincerely,
Hudson Reed Europe
Reply from Hudson Reed NL
Dear Anne Baekelandt,
Thank you for your 5* review!
We appreciate your positive feedback and are happy that you are satisfied with both the prices and the products themselves.
Thank you very much.
Sincerely,
Hudson Reed Europe
Bathroom
I would like to share my positive experience with Hudson Reed NL and grate customer service support so far!
First of all I made big mess with my order.
Every time I try to fix it I create only bigger mess 🫣🙈. Than I had a problem with applying my discount code etc. Amateur!
Ofcourse I had to rich out to CS for support.
I was amazed by the patience with me. Every thing has been solved very fast inclusive discount code. Some of the products has been out of stock when i placed my first order for those i received additional email with information about the availability and help to place new order.
From my understanding I create a lot of additional work for some people and i feel really sorry about that even tho I always received high quality support from CS.
Therefore I take a little bit of time to show my appreciation for their job.
Besides that I'm in love with all ordered products. Quality 👌🏽 👏 😍 Delivery time 👌🏽
Greetings!
Szczególnie pana Wesley z obsługi.
Jessica
June 28, 2025
Unprompted review
Reply from Hudson Reed NL
Dear Jessica,
Thank you for your positive 5* feedback regarding the service you had received.
We’re glad to hear that all the issues have been resolved to your satisfaction and that you were pleased with the service you received.
Please don’t hesitate to contact us if you need any further assistance.
Kind regards,
Hudson Reed Europe
product ok on good time delivery
May 14, 2025
Reply from Hudson Reed NL
Dear Peter De Soete,
Thank you for your 5* review!
Great to hear that everything was delivered on time and in good order.
Please let us know if we can be of any assistance in the future.
Kind regards,
Hudson Reed Europe
Wonderful radiator & great Customer Service support
I ordered a relatively pricey black electric radiator and when I unpacked it I noticed some scratches on the display. The CS contacted me immediately and replaced the radiator with an upgraded version of the same model at no costs. Wow!
May 13, 2025
Reply from Hudson Reed NL
Dear CLAUDIA B.,
Thank you for your feedback and we apologize for the problems you are experiencing with your goods.
We will contact you as soon as possible to see how we can resolve this issue to your satisfaction.
Kind regards,
Hudson Reed Europe
Reply from Hudson Reed NL
Dear Dirk Verlinde,
Thank you for your feedback.
Good to hear that everything was delivered quickly and well.
Please let us know if we can be of any assistance in the future.
Kind regards,
Hudson Reed Europe
Reply from Hudson Reed NL
Dear Hugo,
Thank you for your feedback.
We are happy to hear that everything was delivered quickly and in good condition.
We will continue to do our best to provide you with the best service and products.
Please let us know if we can help you with anything in the future.
Kind regards,
Hudson Reed Europe
Great customer service
In sink we ordered arrived broken and after making a report Hudson Reed immediately shipped another one which arrived in time for our renovations. Very happy with the customer service
April 30, 2025
Reply from Hudson Reed NL
Dear Customer,
Thank you for your kind review! We're sorry to hear that the first sink arrived damaged, but we're glad we were able to resolve the issue quickly and get a replacement to you in time for your renovations. It's great to know you're happy with our customer service – that really means a lot to us!
Kind regards,
Hudson Reed Europe
Reply from Hudson Reed NL
Dear Sven Van gansbeke,
Thank you for your feedback.
Thank you for your feedback, glad to hear you are happy with the service and products.
Let us know if you need any further assistance, we will be happy to help.
Kind regards,
Hudson Reed Europe
Reply from Hudson Reed NL
Dear Marianne,
Thank you for your review! We're glad to hear that you were satisfied with the prompt delivery and the quality of the product. We appreciate your feedback and hope to serve you again in the future.
Met vriendelijke groeten,
Hudson Reed Europa
The product corresponds to the product…
The product corresponds to the product on the website and the delivery was quick and within the set delay.
February 25, 2025
Reply from Hudson Reed NL
Dear Katia,
Thank you for your positive review! We're glad to hear that the product matched what you saw on our website and that the delivery was quick and on time. We appreciate your feedback and look forward to serving you again in the future!
Met vriendelijke groeten,
Hudson Reed Europa
Reply from Hudson Reed NL
Dear,
Thank you so much for your kind review! We're thrilled to hear that you found our website easy to use and that our customer service met your expectations. We really appreciate your feedback and look forward to serving you again in the future.
Kind regards
Hudson Reed EU
Missing technical and customer service
Overall, a sturdy device, but after two weeks, it is still unclear how to use it. This is also due to the very poor and unclear manual. The device also measures the room temperature incorrectly. And unfortunately, I receive no help from customer service. Not recommended!
February 17, 2025
Reply from Hudson Reed NL
Dear Marc,
Thank you for sharing your feedback. we are sorry to learn that you are experiencing issues with your product and that you are not happy with the technical advice you have been provided with so far. However, we can confirm that we have responded to your recent email this morning providing further steps for trouble shooting and we have also requested some further information from you, should the problem still persist ,so that we can investigate the issue further"
Kind regards
Hudson Reed EU
Smooth diliverty
February 17, 2025
Reply from Hudson Reed NL
Dear Eric,
Thank you for your review! We're glad to hear that the delivery went smoothly. We look forward to serving you again in the future!
Kind regards
Hudson Reed EU
We ordered a radiator the plug didnt…
We ordered a radiator the plug didnt come and customer service doesn't answer...
February 3, 2025
Reply from Hudson Reed NL
Dear Joana,
Thank you for your review. We apologize for the inconvenience you experienced with the missing plug and the delay in customer service response. This is certainly not the experience we aim to provide. We would appreciate the chance to resolve this issue for you, so please reach out to us again, and we will ensure that the missing part is sent to you as soon as possible. Thank you for your patience.
Kind regards
Hudson Reed EU
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