No-IP Reviews 110

Purchased an SSL but i cannot use it unless i pay to upgrade to the "enhanced DNS" package.
The only way to get the certificate validated was to add a TXT record. But.. “To add TXT records/use the SSL on our ddns.net, you must have an Enhanced subscription”
The only reason i need to add the TXT record is to validate the SSL i just purchased from them! Support staff did not want to help, all to quick to say upgrade or issue a refund.
Absolutely disgusting!
Why allow me to purchase a product I cannot use and bend over backwards not to help?

Although you have auto-renew off, they activate the auto-renew for billing two years without your permission. If you claim they dont refund because "terms of service".

Was using their free DNS service with no issues and so felt safe ordering there pop email service so I could get my business started. for a week I was able to send emails but emails to me were not being received. Their staff eventually got back after a week with a cut and paste reply which was for a different problem entirely. after a could more days of trying to fix this issue when I should be working on ... work. I demanded a refund. They would rather refund then actually provide the service they advertise.

Great support from Shauna from No-IP!
Have to close my subscription due to retirement.
She worked on it right away and I got my refund!

Poor customer service. They refuse to actually troubleshoot shoot issues and constantly point any problems at the customer-side, without facts. Avoid this at all costs!

Randomly billed our customer 25€ eventhough we've never even contacted them / heard from the until today. Scam, avoid them.

I bought a dynamic domain name from noip.com, and the set-up was relatively easy and, at least, worked. I then bought a RapidSSL certificate to secure my domain, and that's where all the problems began. In order to authenticate my domain, they needed to send an email to my domain's registered email address. They sent the email to the wrong address. When I pointed this out, they said they couldn't do anything about the address and referred my to DigiCert to get them to change the registered address. DigiCert told me that Noip – who had effectively washed their hands of my technical issue despite being the reseller – should have been doing this for me. Lots of emails to noip later, I gave up with their utterly hopeless customer support and asked DigiCert to sort the problem out for me, which they did. They issued the key and the certificate, so the site was validated. However, noip continued to refuse to accept this, and they are the only obstacle to getting this otherwise simple process completed. Noip have no idea. If you can get their service to work first off, then you'll be fine. If you can't, their customer support is a complete waste of space.

I'm using a free NO-IP domain with my server at home. I had no problem of my account being disabled or anything like that. Yes, you need to "confirm" your hostname every 30 days, but that's okay IMO.

There DNS updates pretty well and can be useful
they added support for ipv6 something that more and more people use including me
except DUC doesn't support it? so now NO-IP is less useful and I may have find an alternative

Had issues from day 1. E-mailed them and got pathetic replies. Not very helpful at all. Best ditch them and go elsewhere.

HAVE UPGRADED MY SERVICE LAST MONTH AND TODAY THEY DISABLED MY ACCOUNT WITHOUT NOTIFICATION. NO RESPONSE FROM THEIR SUPPORT. THEY ARE SCAMMERS, STAY AWAY FROM THEM.

Pretty shady. I paid to upgrade my account. After 1 month of usage they blocked my account and banned me from the system saying I had violated their terms of service. I asked why, and kept getting a robotic response from one of their reps, Eric Schaffer, who kept referring me to their abuse email address, but when I emailed that email address, he kept responding with the same cut and paste. Pretty sure it's some kind of scam.

I wanted to try the so called free no-ip after agreeing to pay $75 dollars they then took $124 dollars I could get my security system to work and their support ticket was no help when they finally did get back to me tried to get me to upgrade to the dynamic ip when the free one don’t work

On three different occasions I used this service and all times ransomware took over the machine within a week, not sure if they are selling information on to a third party or if their program is the virus but I switched to DYNU DNS and they're great, had no issues since. You also don't have to confirm your domain every month on DYNU.

had a ddns address from these and without notification cancelled my account. i emailed them but received no response. Poor customer service after using them for quite a while aswell not good but to be expected these days.

Hope this helps someone else decide on the service they offer.

id try duckddns free easy and well not had to refresh my ddns as of yet like no ip

Thanks for your time

B.Mcloughlin

This company used be great until they were bought out by another company last year. Since then the system would stop working every 30 days until you pay, without any warning. Very troublesome

I have used Noip for over two years and have never had a problem with any of my registered domains and they made it simple to modify any domain record I needed to, and those changes propagated incredibly fast. The real reason I started using them was for DDNS service. I could assign any device(router or computer) to a subdomain I create and if the device cant be configured to report dynamic IP to NOIP, then they have a sweet little utility to install on any host computer. If you have no registered domain on your account they have a huge list of domain purposed for DDNS. With the utility it is a small down and install and after you login with your account credentials and selected the host you want to update and then you are done. I have setup a couple dozen machines with the utility over the past two years and never had an issue with the utility not updating or stop running, it is always running and ready to announce when the dynamic public IP has changed. Usually within less than a minute the domain or sub domain resolves to the new dynamic IP.
These guys make a great product that is easy to manage and that is why I do not mind the slightly higher price-tag on domains and services they provide, because the other company's and services I have tested and used for these type of services. Noip is simple to setup, manage, support is always there but you almost never need to use them because their site is easy to navigate and configure or mange you domains and dynamic domains as well. I can not say that about any of their competitors I have worked with. With this company you get what you pay for and probably even more.