noon Reviews 5,084

noon (noon minutes) delivered someone else's order at noon and left it at my doorstep. We kept it for half a day hoping someone would notice the mistake and pick it up, but nothing happened. I contacted noon support, but instead of taking action, they told me whom else to contact. They seemed to think I was working for them to fix their mistakes. When I explained this, the chat agent (Ayesha) simply closed the conversation.

I feel bad for the actual customer—who could be one of my neighbors—but since the bags have no name or order number, only noon could trace it, but they are so busy making mistakes to do anything - they simply do not care. As a result, those shopping bags will unfortunately end up in the trash; I wish they would be some donation box closely.

As for a company that long ago aspired to be a real competitor to Amazon, it has gone a long way—unfortunately, in the wrong direction.

I don't want to give even a one star to this Noon. I have never faced this before in UAE. This is fraud application. Today I got one deduction from my bank card but I haven't ordered anything. There is deduction from my bank card and there is no any order today and I lost 24.99 AED at 19:32 on 23/03/2026. I have expected this from you noon. Even I have mailed you about it and left my number on it but haven't got any response neither you have any support on your application. SCAM ALERT ⚠️

I ordered an item, i keep on waiting, then suddenly before the day ends it was cancelled, no explanation no nothing like you dont have any right to complain. No consolation. Total shit

Very bad customer service

NOON RETURN COMPLAIN NUMBER - 29421254 Its pathetic that you try to deliver the rejected return product on a Sunday in spite of 5-7 working days mentioned in your policy so never teach me about your worthless policies which you yourself don't follow, I want my product on urgent basis anyhow whatever you want to do or else I will move forward legally against your logistics team as you are not playing with a pen or pencil its a damn 1500 AED worth product.I would request everyone to never buy anything from Noon as its worthless and the return policy is bullshit totally. Where did you escalate my case nobody has contacted me or nobody has tried to deliver it to me why ?? what are you doing with my product you worthless noon team

"Worst order fulfillment ever. Bought 5 Type C chargers based on 'super fast charging' listing. 3 were not compatible, and 2 boxes contained completely different items. Total fraud. When I returned them, Noon banned my account. They protect their shady third-party sellers instead of loyal customers who spend thousands. Shop elsewhere for genuine products."

Better to stay away from these scammers beacuse they do not want you to use the cashbacks they promise and do not credit it to your account. People buy from here thinking they get the cashbacks but turns out this is simply a clickbait.

This was one of the most frustrating delivery experiences I’ve had, especially during Suhoor time. I ordered specifically for Suhoor and was tracking the driver closely as he approached my location. I was waiting for the call the entire time, yet suddenly the order was marked as “not delivered.”

When I contacted customer support, they claimed the driver tried to reach me but couldn’t, which is simply not logical because I was actively waiting for the call while tracking the order. They then promised the driver would contact me within 10 minutes. After waiting more than 15 minutes with no call, I contacted support again and was told the issue would be resolved immediately within 2 minutes. Unfortunately, no one followed up and no action was taken.

What is even more disappointing is that the driver could have simply left the Suhoor order at the door instead of canceling it, especially considering the time and the purpose of the order. Because of this situation, I ended up missing Suhoor before fasting the next day, which makes the experience even more unacceptable.

In addition to this, I still have not received any refund or proper resolution, despite multiple contacts with support and repeated promises of action.

I expect this issue to be reviewed seriously, the driver’s behavior investigated, and a full refund or appropriate compensation provided. This level of service is far below what customers expect from Noon.

my delivery delayed twice and no support is looking into it to resolve the problem, damaged product for few items

My experience with Noon customer service was very disappointing. The support was not helpful, especially Ms. Amira, who did not handle the issue professionally. Unfortunately, due to this poor
experience, I would not recommend dealing with Noon customer service

If I could this review a zero I would. So I tried the 15 mins service and the driver asked where I was via phone call. I gave him the exact address. Informed the hotel reception staff that an order was on the way. Waited 15 mins then check with hotel staff and they said no one showed up! Then the driver confirmed noon that they couldn’t deliver! I asked customer support and they said I was unavailable! These drivers are giving UAE a bad name. Complete and utter liars! Now I have to buy the same product for more via SuperMall and the customer support tried to give me a coupon to use for the inconvenience and it didn’t work! Avoid at all costs!!!

Unfortunately, my experience with this order NAEI20040762542 has been very disappointing. Ordered from Noon.

We received the order on 21.02, and since it was a birthday gift, the sealed package was only opened on 28.02. At that moment, we discovered that the Ray-Ban Meta glasses were already damaged (broken plastic arm). As the box was sealed and unopened before, this appears to be a possible manufacturing defect.

I immediately opened a complaint on 28.02 (Complaint #28584048). However, several days have passed and I still have not received any clear resolution. Today I finally received a call from customer service, but no concrete explanation or solution was provided. I was only informed that the case is still under review.

In the meantime, the damaged product has not been collected, and no refund or replacement has been arranged. I am left with an unusable item and no clear timeline for resolution.

I hope this matter will be handled more efficiently and professionally.

I’m really disappointed with Noon. I filed a complaint about my iPhone 13 Pro Max because in less than six months, the screen suddenly went black and started having ghost touch issues. They were able to fix it the first time, but after they returned it to me, the same problem happened again after a month later.

Three weeks ago—before the warranty expired—I filed another complaint and asked if I could just return the phone and get a refund. They told me they would update me within 24 to 48 hours, but I didn’t receive any update for several days.

Then, about a week later, they sent an email saying they couldn’t reach my phone number, even though my number has been active the whole time and I didn’t receive any calls from them. Today, March 3, they finally called and told me that my phone’s warranty has already expired.

It’s very frustrating and disappointing. That’s why I’m telling others not to buy any gadgets from Noon. Their customer service is terrible, and their products are unreliable.

PS: I’m updating this post since Noon has already responded my review and I’m no longer able to reply there, so I’ll post my response on the below instead.

Dear Noon,
Talk to the hand. That’s how you act you’re responsive when the conversation is public, but in private you’re completely unprofessional. You treat your customers like they’re fools.

I'm being generous with 2 stars.
I ordered a product that comes from India, expected delivery time was 10 to 14 days. The same day, I received a confirmation saying the item is being prepared for shipping and will be delivered on time. 9 days later there was no update, so I called them and the customer rep said it will be received in their warehouse the next day and again confirmed it will be delivered on time. The next day I receive an email saying the order was canceled because the item failed their quality standard!
I called their customer care, and they told me the item is actually out of stock!!! Why couldn't you figure that when I placed the order?? And why lie repeatedly about the status of the order before admitting it's out of stock???!!

I have been facing repeated issues with Noon’s delivery service recently. The platform advertises delivery times of 20–30 minutes, but after confirming the order, the delivery time is immediately revised to 40–50 minutes, which is misleading and feels like false advertising.

During my recent order, I was unable to contact customer service, received no updates, and was ultimately forced to cancel the order. Despite this being due to their service failure, the no-refund policy made it impossible to get my money back promptly.

This experience was extremely frustrating and inconvenient. Advance payment was collected, yet the service was not provided as promised, which raises concerns regarding customer rights and compliance with UAE consumer protection laws.

Overall, I find Noon’s delivery system unreliable, customer support inaccessible, and the service promises misleading. I hope the company takes urgent action to resolve these issues.

Horrible customer service.
We ordered food for iftar and unfortunately missed the delivery driver’s most recent call by a few minutes. When we checked immediately after, the order status had already been changed to “cancelled” and marked as undeliverable. While I understand that delivery timing can be strict, I politely requested a full refund since the order was paid for online and we never received the food.
The customer service agent repeatedly apologized but insisted they could only refund 25% of the total amount. We also requested that the food be delivered at a later time, since it had already been paid for, but this was completely refused without any proper explanation or alternative solution offered.
The lack of support and clear reasoning from the agent made the situation far more frustrating than it needed to be.

This is very worst app i order something 20 days ago I didn’t receive thay cancelled frome there side i didnt apply for becoze i order for someone to give the gift after 2 time thay make delay the delivery then thay cancelld my order from there app without asking me this is not acceptable the way thay do that

I worked for noon as a driver for 1 year in Dubai, UAE. I got a little scratch (not dent) on my vehicle because there was so less space inside the Warehouse parking. When i returned the vehicle to the team leader, he deducted 700AED from my salary for that little scratch even the car was already much damaged from different sides. Also they didn't provide any legel paper for deduction.

Can provide more details.

I am writing to formally report an unacceptable experience with your customer support.

Yesterday, I placed a food order which was unfortunately delivered to the wrong address due to an error. I immediately cancelled the order, however, no refund has been processed so far.

Today, when I called customer support around noon to follow up on this issue, the call handler behaved in a highly unprofessional manner. She was rude, did not allow me to complete my explanation, and abruptly disconnected the call before I had finished speaking. This conduct is completely unacceptable and not expected from a customer service representative.

I am extremely disappointed with both the lack of resolution regarding the refund and the discourteous behavior during the call. I request that this matter be reviewed urgently, the refund be processed at the earliest, and appropriate action be taken to ensure such behavior is not repeated.

I look forward to your prompt response and resolution.

Regards

If it will be possible, I would like to close fully from the roots this scam website, honestly. I've never faced to this much scam and disgusting behaviour of customer care agents before.
To make clear, here's brief explanation.
My first order was watch from Lacoste brand. Just because exact model was out of stock on official website, I decided to buy from noon (For that time only there were available that model). I had same watch but another colour and from official website (So it's easy to compare). I received watch with big sticker "Made in China" and with handmade cheap box. Okay, the problem is not about "Made in China" its about product. They sale fake items for same price as original.

Second experience - worst nightmare!
Ordered by special order (As a gift for my sibling) Iphone 16 Pro Max desert titanium Middle East version.
Received full white and "Assembled in China" phone.
Again, it's not about "Made in china" its about how they sale fake items for original's price.
I didn't opened fully box as its gift person asked just open one side to make sure that phone is okay. I did! I barely opened one side sticker and checked and when returned was in same condition.
Before return, I called to customer care agent and explained everything, where he made sure that its absolutely correct and I have to return.

My return was rejected (Because box was opened)
How the hell Im supposed to check item if I will not open...
And you know what? This "Inspectors" who made inspection of returned item opened fully and removed all original stickers and used phone. As customer care agent said "They need to make sure by opening and checking fully"...
And after their behaviour and for my information that I will report Noon as a scammers to the Police, customer care agent says "You will not be able to proof. Go"
It is absolutely scammers
Guys, I swear, I never ever thought that I will face to this. Please be aware and don't buy anything from Noon!!!!

I lost 1100$ for wind, because they said even if I will refuse delivery of return, they will not return money and item will be stored in their warehouse.

Guys, trust me, I have all proofs that I received absolutely different item! Its scam