Nootica Reviews 

AVOID. It’s been nothing but deceit with this company. The climbing harness I purchased was listed as “in stock” when it wasn’t. It took 2 weeks to arrive. When it arrived, I discovered that I was sent a size 2 instead of a size 1. Customer service then tried convincing me the size 2 should fit me after I informed them of my measurements. I guess having me endanger my life by wearing a harness that can slip past my hips is an acceptable alternative to the complications of return shipping. On top of all that, it takes days for customer service to respond back to my emails. What an absolutely shameful and unprofessional experience.

Detailed description of the product on the website. Clear communication regarding the shipping process. I could track my order. Arrivwd exactly in the stated timeframe. Overall an easy and comfortable shopping experience.

Exactly is as described on the website. Perfect for 1-2 persons fishing. Swift delivery. Fully meets my expectations

I have ordered maintenance kit for my Jabsco marine toilet and I got a suspiciously big box, which I opened before the eyes of the courier (he said the box is damaged so I may want to open it). It contained some bag of candies and filling materials. I doubt it was an accident since nootica doesn't sell candies and why should anyone buy candies in a huge box instead of the near grocery store. I gave back the box to the courier and asked for a refund. Still I have a feeling I am scammed but if I get refund let you know.

EDIT: today GLS called me, it was their fault and got the ordered package. I changed my one star to five star, since there wasn't any real problem on the side of nootica.

Good product quality and very fast delivery.

Very fast shipping and product came just as described. No complaints will definitely recommend to other people!

Very good service

Cxl a very expensive item send e mails about this cancelation and they still charge my American express for a thousand dollar.
Not happy about it

They sent wrong parts and would not refund or send correct parts. Customer service is non existent, they take your money and dont want to know when things go wrong. Avoid this company.

Clear communication and speedier delivery than originally proposed.

Nootica has no shame at all.
I’ve been shopping with them for a couple of years and had spent close to a thousand €. My last purchase was a carbon fibre kayak paddle which came with tips on both blades shattered. I had contacted them straight after unpackaging, sent images of the damage and advised package was intact with no signs of any damage, so it was packed damaged.
After a couple of days, they requested to see packaging, and I told them, that box taken a part and prepared to be recycled. I took pictures of cardboard box flattened, and advised once again, that packaging was intact.
They had responded, that because packaging is fine, and manufacturer wants nothing to do with it there is nothing they can do for me. Offered protector strips, for the broken blades as a solution and a “sincere apology” …
Customer support is useless, they replay whenever they decide, and it can take days to get anything back from them.
Be aware – it’s OK until something goes wrong, and once it goes wrong its you who’s going to suffer financial loss.
A disgrace of a company! Newer again!

Worst experience ever, on the 29 of june I bought 3 item from nootica, 2 of them arrived but the otherone not. I contacted them and they told me that they dont know were it is, that the carrier lost it. It's been more than a month since I bought and paid for the item, i waited more than 20 days but after that is a little to much, i asked for my money back. They dont give me my money and It appears that bots are responding to emails. I buy lost of thing online but never i was treated this way.

I placed an order with Nootica – my first and definitely my last.

The order was shipped with a significant delay. No update, no explanation, no apology.

When it finally arrived, I received the wrong item. Completely not what I ordered – a clear mistake on the seller’s side

I immediately submitted a return request and clearly selected the “refund” option, not replacement. Despite that, I received a message saying they would send the correct item, which I never asked for

I replied to their message, politely reminding them that I do not want a replacement, only a refund, and asked them to confirm this. It’s been two days – no response at all

So now I’m left with the wrong item, no refund, and no communication from customer support. Just silence

Summary:
– Late shipping
– Wrong product delivered
– Ignored my refund request
– No follow-up or customer care

If I could give zero stars, I would.
Do yourself a favor – avoid Nootica if you expect even basic customer service

fast, best price and had a hard to find product!

You like your customers

I bought a kayak and other kit costing £992. It was supplied with a valve adaptor missing so cannot be used. After ten days of sending and receiving emails, I have still not been able to communicate with someone at Nootica who can or will sort this out. Don't buy from them. Dreadful customer and after sales service.

Order delivered in time, no issues.

Watch out. I bought a wetsuit on this website, the size was wrong so I decided to return without asking for a replacement, since the right size was not available. First of all, I had to pay 25euros of shipment to send the wetsuit back. When they received it, they did not refund, but issued a credit note in my account with limited time validity, that can only be spent in their website. This is absurd

Run! This company is garbage and quite scammers type.
They were postponing delivery due to ordered products missing, always with the excuse the product will be available next week. And note these products shows stock available on their website, and that's why I bought them as I was in a rush. I was waiting more than 1 month with this 'next week' availability lies until I decide to cancel the item which was delaying the delivery and ask them to send the order with available items ASAP. They yet took more than week to dispatch the package after my decision and request by email.
If this was not enough, the order came with a rope with less 40% meters than the length I've ordered. 40%! I'm not talking about cms or even 1 or 2 meters! I wrote them again and they assume they have not enough rope length at that time but they yet decided to send what they have instead of contacting me in advance asking if I still want the rope. This rope became useless to me as it was shorter than what I need. I ask for a refund and I'm still waiting fort it, 32 months later.

Resuming, this is a bunch of scammers. Both attitudes:
1. lying compulsively regarding the restock date
2. sending ropes with 40% less meters than the ones ortderes saying nothing
is a scammers behaviour. They are compulsory burglars.
I understand why they don't have PayPal payment... people will request refund imediatly upon these behaviours and of course, PayPal will refund as this is clearly a burglars behaviour.