Nootica Reviews 

Ordered from Nootica, wanted to return item but they hid return shipping terms. EU law says they should cover return shipping when not disclosed clearly. Buyer beware.

Amazing products, great prices and delivery time

Looking for freediving fins, I came across a great deal for a second hand, hardly used pair of Cressi Gara Modular Turbo Boost Fins at Nootica. Within days they arrived in mint condition at my doorstep. Size 44-45 fits my size 45 feet with 5 mm neoprene socks perfectly. Still, a pair of fin retainers is recommended using such powerful fins. Had a blast with these fins in a nearby lake

Excellent service and the quality of the products

Everything from the ordering, customer service and speed of response when I had a query (thank you Francois!), quality of the products, speed of delivery, value for money and the customer website with login has been first-class! It’s one of the most seamless customer journeys I have experienced in a long time. That’s why I bought a dinghy, returned to by an electric motor and then returned to buy all my accessories (fenders etc). As a UK buyer, I can’t praise these guys highly enough! Thank you.

I ordered a Haswing remote from this company. Couldn’t find any available in the US. I used PayPal and the currency was payed in USDollars. The response and shipping time was very good. FedEx was the carrier of the shipment.

Product was supposed to be available after 5 days. I questioned after 10 days to be told it was "imminent". Then told (no apology) that it would take a month.
Customer service take an age, don't answer questions, don't escalate complaints, try to suggest that I need to pay more money. Not impressed.

Easy to use website, quick processing, delivery was smooth.

One of the worst online shopping experiences I’ve ever had. Avoid Nootica.
I placed an order and it was delivered to the wrong address, not just a neighbor’s house, but somewhere completely unknown. I had to spend hours knocking on random doors with the same house number in my neighborhood, desperately trying to locate my own package because it was expensive. To make things worse, when I called the delivery driver, he hung up on me after rudely saying, “Don’t waste my time, I’ve delivered it and someone collected it.”
By sheer luck, I managed to find my package, but only after wasting a huge amount of time, energy, and dealing with unnecessary stress. No customer should have to go through this, especially after paying for delivery.
I contacted Nootica to explain everything. Their response? Completely dismissive. They said they will refund 4 euros of shipping fee and considered the matter closed. No sincere apology, no gesture of goodwill, not even a discount coupon for future purchases. Every request I made was flatly ignored. They simply said, “We can’t do more.” Absolutely shameful.
I was planning to make another large purchase with them, but after this experience, I wouldn’t trust Nootica with a single euro. Their customer service is careless, cold, and unprofessional. Once they get your money, you're on your own.
Buy at your own risk, if anything goes wrong, don’t expect Nootica to care.

Well I don’t usually leave reviews but I’ve just ordered a pair of carbon fibre fins and what a great experience no problems whatsoever came super quick and well packaged delivered to the uk with no import fees which is always a bonus will definitely buy from again five stars all the way

Great value for money and delivered promptly second boat I have bought from them

Very fast shipping to the U.S. Mundial fins are exceptional quality.

Great price, good product and unbelievably fast shipping.

Hello everyone! 24.1. I ordered a Cressi suit that was on winter sale. On the Nootica website it was written that they have it in stock and that the estimated delivery time is 1/27-31/1. I paid by card and they confirmed my order. After that I waited for a couple of days and nothing happened. I contacted customer service and they replied that Cressi is late and that they expect Cressi to send them the suit next week. So, they don't have it in the warehouse at all, even though it says that it is in stock. I waited two weeks and exchanged messages with the note to see what happened. After such a long wait, they wrote to me that Cressi did not deliver my size and that they are waiting for an answer from Cressi. All the time they blamed Cressi and their delay even though I didn't buy the suit from Cressi but from them. They also offered me another suit from Seac which is not even close to the quality of the Cressi I ordered. I asked for another suit in exchange, but they wrote that they could not offer me any of the ones I requested. I did not accept the Seac suit and asked for a refund. They replied that their accounting department would initiate the refund process within two weeks, and indeed I received the money in exactly two weeks. While all this was happening, I ordered a suit from the Diveinn website and it arrived on time without any problems. Also, I saw in the reviews that nootica has had situations like this before and I saw their answers where they said that it was the summer season and that they were very busy. This was in January. Basically, I do not recommend the Nootica since you do not know if they have the items in stock at all, and for 99% of the items on their website it says they are in stock. I will never order anything from this site again. For everything I mentioned in my review I have proof so if someone is curious about odering something from Nootica they can contact me.

Very fast delivery, great price

Item arrived in excellent packaging as described “Pathos Laser Carbon Roller 75cm”

I admit, I wondered if I'd ever receive the bag. But I did! Just as described and QUICKLY! I would absolutely order again, if I found another great product!

Your information was accurate and useful. Your delivery overseas was very fast.

Fast, reliable service.

Placed the order for my sunnuto ocean watch which was in stock, it was dispatched within days and as the company use FedExit arrived within days