Banner for NordVPN

NordVPN Reviews 

49,415
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,060 reviews, reviewers had a great experience with this company. Customers frequently praise the customer service team for being exceptionally helpful, polite, and understanding, often resolving issues quickly. Staff are consistently described as professional and highly knowledgeable. Users appreciate the straightforward and seamless experience across various devices, finding the program easy to use and customize for fast online access. Many also highlight the service's reliability, strong connections, and suitability for international travel. However, some customers also noted significant dissatisfaction with customer service, describing it as inadequate or unsatisfactory.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with many praising its reliability,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, politeness, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the app is straightforward,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and understanding.... See more

Subscription

Customers had ambiguous experiences with subscription, with many expressing frustration over automatic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've used VPN's before and had different experiences, I tried the "Market Leader" and that was OK but a little rich for my pocket. NordVPN does everything I want it to do and more at a reasonable... See more

Rated 4 out of 5 stars

Generally just runs in the background. Occasionally have to turn it off to sign on to some applications. I should let Nord know when I have to do that but I am usually focused on what I’m wanting... See more

Company replied

Rated 4 out of 5 stars

Mostly works, straightforward interface. Have to remember to turn it on / off, leaving it on all the time sucks battery like there's no tomorrow. Would like them better if not American. On my to do li... See more

Rated 5 out of 5 stars

I was trying to fix the Dark Web threats that had been leaked, but when I clicked on the Review and Resolve I was greeted with a 6 digit verification code that I should receive in my email. It n... See more


Company details

  1. #8 of 15 best companies in VPN Service

Written by the company

Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.

Written by the company

Secure encryption
Keep your online traffic safe behind a wall of next-generation encryption.
SmartPlay
Watch shows and movies safely without extra steps — whether at home or abroad.
Safe when disconnected
Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
Double VPN
Add another layer of encryption with our Double VPN servers for extra peace of mind.
Private DNS
Enjoy more online privacy without worrying about third parties spying on your every move.
Worldwide network
The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
Multi-device
NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.

Contact info

4.2

Great

TrustScore 4 out of 5

49K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(49,415)

7,122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I use Nord for my fire stick and…

I use Nord for my fire stick and somehow Amazon keeps turning my vpn off and I go back in and connect it then Amazon turns on notices and I turn off all notices and then they are back on and when I go back to my vpn it goes and reconnects isn't that why I paid for your service so this won't happen

July 25, 2026
NordVPN logo

Reply from NordVPN

Hello. We're sorry to hear about the trouble you've been experiencing on your Fire Stick, we completely understand the frustration. We'd recommend checking the "Always-on VPN" option in the NordVPN app settings on your Fire Stick, which can help keep your connection stable and persistent. Please reach out to our team at support.nordvpn.com so we can help get everything set up properly, and if you've already contacted us, please share your ticket ID in an update so we can look into this further. We want to make sure you're getting the protection you deserve. -G.S.

Rated 5 out of 5 stars

Simple to use.

As a noob to most things my experience of using nord vpn has been great. It is simple to use and understand the different options available there. The only thing I'd like is to have port forwarding facility and more high-speed servers.

July 25, 2026
Rated 1 out of 5 stars

My renewal was up …

My renewal was up no notification just charged me $90 for what length of time I don’t know - be careful of this lot

July 22, 2026
NordVPN logo

Reply from NordVPN

Hello, Graham. We're sorry for any inconvenience.

After checking the email you provided, we can see that your subscription did auto-renew for another year. However, we also see that you've now canceled the automatic renewal, which means your subscription won't renew again.

If there's anything we can do to make things better, our team at support.nordvpn.com would be happy to help. -E.G.

Rated 5 out of 5 stars

I've been using Nord VPN now for nearly…

I've been using Nord VPN now for nearly four years. Easy to join and usually get a discount when it's time to renew. The platform is easy to use and switch on and off with ease. It's never knowingly slowed down my internet speed, is very proactive to threats messaging you of them before they are enacted. Ican also install it on up to 10 devices.

July 25, 2026
Rated 5 out of 5 stars

Amazing support

I had issues connecting to my dedicated IP but the support I received from NORDVPN was amazing. Thank you very much Agustin

July 25, 2026
Rated 4 out of 5 stars

I'm using nordvpn for years

I'm using nordvpn for years, not far from a whole decade, I'd give 5 stars ,they amazing, only part I can't give full 5 is because some regions that I needed like Japan is terrible speed, from one point I understand it's rare connection, but on the other part I tried so many times, different days, which shows it's in general bad connection, it would be better to not exist at all over having a speed connection similar to 20 years ago, but if we ignore that part, I'm satisfied

July 25, 2026
Unprompted review
NordVPN logo

Reply from NordVPN

Hello, Zeko! Could you tell us if you tried troubleshooting your connection speeds in Japan with our customer support team? If not, do not hesitate to contact us at support@nordvpn.com and our team will provide you with the best solutions! -L.L.

Rated 5 out of 5 stars

Got to a human quite quick....nice !!

I was trying to fix the Dark Web threats that had been leaked, but when I clicked on the Review and Resolve I was greeted with a 6 digit verification code that I should receive in my email.
It never arrived, no matter what I tried.
I went on the NordVPN Support page and used the AI bot, with little expectation.
I was pleasantly surprised by the responses but as the bot could tak eit no further I got through to a human.
In both cases they were exceptionally helpful, polite and understanding.
They helped me fix the issue simply by changing my email address that NordVPN is registered with.
Would certainly recommend getting in touch if you have issues

July 24, 2026
Rated 5 out of 5 stars

Fast, efficient VPN

No fuss, efficient service. Not the cheapest but, you get what you pay for these days. I still look at other deals but, at the moment, I don't think you can do better.

July 24, 2026
Rated 5 out of 5 stars

My Experience with NordVPN

So far I have not experience any security bridges or intrusions, and with NordLynx active I do not notice a slow down as long as I have only one computer with the VPN active. However, once you enable NordVPN in a second + devices things slow down considerably.

July 24, 2026
Rated 5 out of 5 stars

Best all in one VPN Solution!

NordVPN is without a doubt the best all in one solution to safe internet browsing and international connections. The fact that is supports all platforms from mobile to computer in a seamless program that looks and feels exactly the same is super helpful. Within the program options are very easy to use, customize as needed and get you online within seconds. Speeds and number of servers are very reliable which is a huge step up from other services. I have personally recommended others to this service and will continue to do so.

July 24, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look