Norfolk Designer Gardens Reviews 

596
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as well-made, solid, and durable. Many people appreciate the prompt and efficient delivery service, with items frequently arriving earlier than anticipated. Reviewers also highlight the helpful and friendly staff, who often go above and beyond to assist with orders and provide valuable advice. However, some customers received items with damage or incorrect colors upon delivery, and a few noted delays in getting replacements. Additionally, some people mentioned issues with delivery communication, including insufficient notice before arrival or extended waiting times for orders.

What people talk about most

Product

Consumers find the products to be of very good quality, well-made, and beautifully crafted, often exceeding... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and punctual deliveries,... See more

Quality

Customers consistently note positive experiences with quality, frequently describing products as very good,... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, outstanding, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant company. I live on an island where many places will not deliver. I wanted a memorial bench and found the perfect one at Norfolk designer gardens not only was delivery free but it came fully... See more

Rated 5 out of 5 stars

Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊 Was so pleased with... See more

Rated 5 out of 5 stars

From start to finish everything was 100%. Very quick delivery, excellent packaging. Very well made good quality product. Excellent value for money we couldn’t find anything close in local garden cent... See more

Rated 5 out of 5 stars

ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more



Company details

  1. Garden Furniture Shop

Written by the company

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

596 reviews

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Asks customers to review

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Replied to 42% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(596)

242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were right on time with their…

They were right on time with their delivery status very efficient and friendly. My table and chairs are really lovely. The colour teak is nice but I have sealed the furniture with Teak oil for a longer resistant to weather , doing that has also brought out the beautiful colour of the wood which has made it darker but I love it!!!!

May 28, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

many thanks

Rated 5 out of 5 stars

Very good quality

After delivering the wrong item, bench instead of dining set, correct items received. Very impressed with the quality I was not expecting the goods to be of such a weight and finish for the price. Slight damage to arm of one chair but easily sanded down and difficult to notice. Would buy from them again.

June 17, 2026
Unprompted review
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Reply from Norfolk Designer Gardens

Thanks for taking the time to review us. Apologies for the mix-up

Rated 5 out of 5 stars

Fast delivery and the delivery chap was…

Fast delivery and the delivery chap was polite and helpful with the unloading. Very happy with products again and would highly recommend and wouldn’t hesitate to buy again from them.

May 27, 2026
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Reply from Norfolk Designer Gardens

thank you very much

Rated 4 out of 5 stars

Vey great quality wood but a little misaligned making assembly risky and difficult

Vey great quality wood but a little disappointing in terms of the alignment for being able to slot everything together. Multiple holes and slot were off meaning it was incredibly difficult to get the legs in place and the dowels in - some of the dowels even split and having to use a mallet to really drive them in and for one even just slot the wood together meant a real risk for splitting the wood.

May 27, 2026
Rated 5 out of 5 stars

A delightful company to deal with…

A delightful company to deal with throughout the purchase and delivery processes.
The table, chairs and accessories arrived beautifully packed and are exactly as shown in the brochure.
I have already recommended the company to members of my family.

June 1, 2026
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Reply from Norfolk Designer Gardens

Thank you for your review, it’s greatly appreciated.

Rated 1 out of 5 stars

Didn’t have the greatest experience…

Didn’t have the greatest experience with this company. Apparently the table we ordered was not in stock, so we were offered a more expensive one for an extra cost. On delivery day the driver constantly tried to upsell; covers, parasol, a bench - and kept trying despite declining. We were delivered the wrong colour cushions and promised replacements would be posted, nothing arrived so we emailed them and they assured us they would send them, another month and an ignored email and we still don’t have the correct cushions and are having to do a chargeback via our credit card provider. Overall I’d avoid, the customer service is poor.

June 10, 2026
Unprompted review
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Reply from Norfolk Designer Gardens

Hi, I will take this matter to management. Apologies for your experience

Rated 5 out of 5 stars

Tony delivered our dining table and…

Tory delivered our dining table and chairs and built them so I they were all in situ within 45 mins
We didn’t have a parasol he had one in the back of the van which matched the green cushions so we were able to purchase
He set up everything, a first class delivery service experience the product quality is fabulous
He even toke a photo
I would not hesitate in recommending Norfolk Design Gardens . Thank you Tony

June 9, 2026
Unprompted review
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

I am very happy with the table and…

I am very happy with the table and chairs. I ordered the heavier slightly more expensive eight seater. The table is excellent! The help from the staff is first class and are nice people. I have noticed a couple of cracks at the top of two chairs which I will take up with the sellers for advice. Over all I think it is excellent quality and good value.

June 5, 2026
Unprompted review
Rated 3 out of 5 stars

Water marks and small cracks present before use

Order eight seater teak table. Unfortunately for us we didn't unpack it immediately as our patio wasn't ready, but on unpacking and building the top already had several water stains present and one of the chairs had small cracks appearing. Don't expect to buy new garden furniture at this price and have to treat it the first year before use🤷 Disappointing.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Furniture is exactly as described

Furniture is exactly as described. I made the mistake of buying green cushions instead of grey. On arrival one green cushions was faulty but instead of replacing the one faulty cushion they sent a full set of 8 grey cushions. Absolutely fantastic service. Can't recommend them enough. A*****

May 28, 2026
Rated 5 out of 5 stars

I had the delivery on time

I had the delivery on time. They were prepared to go out of their way to make sure I wasn´t missing an appointment I had that day.
I am very pleased with their service and their goods.

May 28, 2026
Rated 5 out of 5 stars

Excellent service and communication and…

Excellent service and communication and great quality. Darren bent over backwards to make sure the delivery was reliable and without complication of a new garden bench to my elderly mother. The bench was assembled by Darren and looks superb - heavy weight teak. Feels like great quality and represents good value.

May 27, 2026

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