Norsegarde Reviews 

168
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their beautiful, well-crafted designs and high quality, often noting intricate details and a substantial feel. Many people also highlight the exceptional customer service, appreciating the quick responses, professionalism, and helpfulness in resolving issues. However, some people experienced significant delays with delivery, with items taking over a month to arrive or not being received at all. A few other people also felt that product quality was inconsistent, citing issues like items breaking quickly, cheap-feeling chains, or manufacturing flaws such as sharp edges and bent components.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, craftsmanship, and design, with many expressing... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the superb craftsmanship,... See more

Order

Reviewers mention ambiguous feedback about order, with some customers expressing satisfaction with the... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising fast shipping and quick... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the exceptional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was great at resolving an incorrect item being sent and replaced it free of charge. Lovely products and decent quality, only a star less as the jewellery arrives in a nice custom bag... See more

Rated 4 out of 5 stars

I am very appreciative of the crucifix figure, it is a very fine piece. The leather chain is also fine. However, two days after I had received the necklace I was wearing it and it broke. I went to a j... See more

Rated 5 out of 5 stars

My Helm of Awe Signet Ring - Stainless Steel is exactly what is advertised. Excellently crafted, perfect fit. Very happy with this product. This is my second purchase from Norsegarde and the same both... See more

Rated 5 out of 5 stars

I got the Fenrir Sun eater ring and a Necklace with Dagger like pendant and a white gem stone (don't remember the name). I got bith of them as a Bithday Gift for my Parents, both were absolutely incre... See more



Contact info

4.0

Great

TrustScore 4 out of 5

168 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(168)

78 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't fall for this!!

Don't fall for this!!

They buy items off alibaba.com and sell them for often more then 10 times the price!

Here is an example so you can decide for yourself:

Unfortunately trustpilot does not allow posting links but you can do this your self.

Search for the "GERI AND FREKI WOLF HEAD TORC BRACELET - STAINLESS STEEL" on Norseguard.

Then Search for "Viking Bracelet" on Alibaba.

And you will find the exact same item (and i mean the EXACT same, with all minor imperfections on the item perfectly lining up)

Sad to see this but this seems to be a common practice on most websites who claim to sell "viking jewelry"

what a shame

March 13, 2024
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Andi, although we openly acknowledge that some of our jewelry is factory-made within the Asia region, we prioritize collaborations with longstanding partners over bulk B2B sourcing. This enables us to offer stainless steel pieces that can only be produced in a factory environment, while maintaining better quality control of jewelry produced for our inventory. This approach is also likely followed by our competitors offering similar stainless steel jewelry.

Furthermore, we also feature artisan handcrafted jewelry from our European workshop, clearly differentiated from factory-made products in our store. This approach allows us to present a wide range of unique handmade designs and highly customizable pieces to our customers, while also offering more budget friendly and stainless steel jewelry options.

Rated 5 out of 5 stars

Quality was superb

Quality was superb. Hand crafted in Ukraine. Very pleased. My Grandson was elated with his Viking Ship pendent. Thank you so much for making his 18th Birthday special!

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

Handcrafter ring purchase from Norsegarde

Bought a handcrafted ring because the I've read that the business supports Ukraine. The ring is excellent quality, great attention to detail, I am very happy with this purchase. The ring came with a little message on the box that said "Thank you for supporting Ukrainian businesses".

Overall very happy with my experience purchasing from Norsegarde.

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered bracelet and arrived within two…

Ordered bracelet and arrived within two weeks. Most disappointed total rubbish, thought I was ordering a genuine norse jewelry from Norway. Made in China its cheap and looks cheap.
Do not waste your money.

December 15, 2023
Unprompted review
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Reply from Norsegarde

Hi Dave, thank you for your feedback. None of our products are advertised as 'made in Norway'; rather, they are produced by various suppliers worldwide. Only our premium products advertised as 'Handcrafted' in their name are handmade by individual artisans from Ukraine and shipped directly from the workshop. Remaining items are factory made within the Asia region by several small manufacturers equipped for this jewelry type and shipped from our warehouse.

We ensure that all jewelry manufacturers undergo strict quality control measures and all items arrive in the look and condition as advertised. If that is not the case or if you find yourself simply unsatisfied with the product, please reach out to our customer service. You have the option to return the order for a full refund if you no longer wish to keep it or be eligible for a refund if the item does not match its advertised appearance or condition.

Rated 5 out of 5 stars

I gave 5 stars for the final outcome.

I gave 5 stars for the final outcome.
I was originally dubious. I live in the southern hemisphere and am aware of fake sites. I bought a bracelet and two rings. when the bracelet arrived and it had a hong kong address I was a tad upset and raised it with customer service and at first this didnt really ease my concern. But what followed changed my mind. I was told they have storage warehouses across the globe. I only ever dealt with one guy called Dillon in customer service and he solved things in the end. The rings are tricky due to sizing and different measuring scenarios in different places in the world but i also have fat fingers LOL. For the intial delivery the bracelet and rings came in three diff bags at diff times and this was a concern cause i thought they had stuffed up my order but all arrived. The rings were too big so i went to a local jewewller and they said i was another size so i had to pay to send the rings back and then the replacement size was too small but this was not the companies fault. They remedied all and at the end of the day i was a happy camper. Site is legit - prices are great. Note: My purchases were not sterling silver. I would happily purchase again with such a great customer service support

December 7, 2023
Unprompted review
Rated 1 out of 5 stars

Don't be fooled

Don't be fooled! You think you order an Scandinavian artefact. But these things are made in china. The poor work conditions in china are well known. And even they did not ship my package they told me it's to late to cancel it. The shipping is taking also really long. Don't buy here. It has nothing to do with old Norse...

December 11, 2023
Unprompted review
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Reply from Norsegarde

Hi Pieter, thank you for your feedback. Our products are manufactured by multiple suppliers around the world. Only products advertised as 'Handcrafted' in their name are handmade by individual artisans from Ukraine. Remaining items are factory made within the Asia region by several small manufacturers equipped for this jewelry type. We ensure that mega-factories are not involved in our sourcing process, and all jewelry manufacturers undergo strict quality control measures.

Upon reviewing the communication records of our customer service representative regarding your order, we found that the package had already been dispatched from our fulfillment facility on December 7th when the cancellation request was made, making recall impossible. Nevertheless, you can return the order for a full refund if you no longer wish to keep it.

Rated 3 out of 5 stars

I ordered a bracelet for my partner

I was not happy with my item and was very difficult to return so I contacted them and they did give me a voucher for the cost of the item and was able to order a second item. Hopefully 2nd item will be better.

November 21, 2023
Unprompted review
Rated 4 out of 5 stars

What is the beautiful blue gemstone in my pendant?

My husband bought me a beautiful silver raven pendant which has a blue gemstone in it .Please can Norsegarde tell me what gemstone it actually is as I'm interested in gemology and would love to know ? Thsnkyou

October 30, 2023
Unprompted review
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Reply from Norsegarde

Hi Andrea, thank you for your feedback. Regrettably, we don't have your order details readily available, so we can't provide a definite answer to your question. However, the majority of our base jewelry models are adorned with cubic zirconia gemstones. In the case of our handcrafted jewelry, we do offer the option to upgrade to various gemstone types upon contacting our customer service, as different gemstones are frequently sought after by our customers.

Rated 5 out of 5 stars

Durable, look great, good customer service - no complaints!

I've made a couple of purchases from Norsegarde as gifts for my boyfriend, which he wears daily, and they still look great a year later. The items here are high quality, well-priced, and look exactly as pictured. I had to exchange the ring size in one of my orders, and it was sorted easily with no fuss. No complaints at all, am making another order now!

October 17, 2023
Unprompted review
Rated 2 out of 5 stars

They take forever to ship out

They take forever to ship out, never before you have to email them first asking where the shipment is. Most of the time they do not respond to the email either. The pieces themselves are only good 50% of the time, otherwise you’re paying $160+ for something that looks $20 and breaks in a week of wearing it.

October 10, 2023
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Sarah, thank you for your feedback. Customer service is of great importance to us, and we engage in daily correspondence with our customers. We have reviewed our communication records both through emails and website information request forms regarding associated orders. Our most recent communication records for these orders date from January 10th, 2023, with no subsequent service or information requests after that date.

Regarding the most recent order placed on September 7th, 2023, for a sterling silver pendant priced at 162 AUD, we also do not have any records of communication for this order. This pendant was handmade-to-order, and normally takes 5-7 work days to be prepared & shipped out as disclaimed on the product page. Please reach out to us through our online contact form or our designated customer support email as outlined on our website about any issues that you have encountered with your latest order. Our dedicated customer service representatives will be more than happy to assist you with any product related issues you have experienced.

Rated 5 out of 5 stars

Excellent

Excellent, flawless Customer service, so kind and helpful - nothing was too much trouble. I messed up and asked for the wrong ring size, so returned wrong one, which never arrived in the post but Norsegarde still made another one and sent it out, no problem. I would highly recommend! The ring is stunning and I am so happy with the care I received throughout.

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Good experience, no issues

I bought a bracelet for my boyfriend from Norsegarde. After seeing some of the reviews, I got a bit worried. But everything arrived on time and customer service was very responsive. The packing was also nice and secure. My boyfriend loved his gift. Will definitely repurchase from them again!

September 27, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM do not buy

If I could give Zero I would. Do not buy anything from this so called company. The verifications are false! Take it from me they are. My husband ordered a bracelet, it arrived via a place in UK. But it originated from China! It arrived in UK and in staffs was put in a nors bag but the china packaging was still there. My husband paid this vile company £41 for this bracelet. But it is available for £2.75 on a well known Chinese app.
I have reported this so called Canadian company to the UK authorities. Let's see!
Do not buy from here!!!

September 14, 2023
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Tracy, thank you for your feedback and we have reviewed the customer service representative’s communication records in reference to this order. The received bracelet is stocked, brand packaged and shipped from our warehousing facility to ensure both product quality and timely delivery. The product image shared from your app with our representative is of a similar style product that does not match our model design and is likely of a lower product quality standard.

While we understand your frustration, our representative had adhered to our company policy of providing return instructions for a full product refund. We do not price match, and we do not provide refunds based solely on legal threats aimed at our company or verbal abuse directed at our staff. However, as always, we will be happy to provide a full refund upon return of the original ordered product.

Rated 5 out of 5 stars

EXCELLENT ON ALL COUNTS!

First time purchaser. Very happy with items of jewellery. Arrived quicker than advertised. DILLON was excellent in answering all of my email queries prior to purchase expeditiously. Recommended and will be using again.

September 5, 2023
Unprompted review
Rated 2 out of 5 stars

Presentation for jewellery at this cost…

Presentation for jewellery at this cost is pathetic certainly makes me question the indegrity of the jewellery itself (packaged like it’s from a cheap market stall, no company name or markings of any kind , is it actually hand made/925 silver ?

October 24, 2022
Unprompted review
Norsegarde logo

Reply from Norsegarde

Thank you for your feedback!

We are very sorry to hear about your dissatisfaction with the packaging of our product. With our partner handmade-to-order workshop located in Ukraine, unfortunately due to the ongoing military conflict we are temporarily unable to provide branded packaging for our 'Handcrafted' jewelry. All 'Handcrafted' jewelry is currently shipped out in locally sourced plain jewelry boxes that are well suited to protect your purchase against any damage during postal delivery.

All of our 'Handcrafted' jewelry is still made per order by individual craftsmen and shipped out to our clients when complete. If you have experienced any issues with your received product or its quality, please feel free to let us know in order for us to improve our service.

Rated 5 out of 5 stars

A very pleasant shopping experience!

Always guaranteed a very pleasant shopping experience! Their merchandise is top of the shot! 😉👌 Both me and my son's father bought gifts for him and they are complete satisfaction guaranteed!" He is a very happy young man and it is always good seeing his face light up when he receives them. Thank you for your wonderful service guys! We will most definitely keep ordering here in Nottingham England!" 😉👏

January 22, 2022
Unprompted review
Rated 2 out of 5 stars

Somewhat underwhelmed

Somewhat underwhelmed
I ordered 2 bracelets for my husband's birthday in February. I ordered early as delivery could be up to 30 days so wanted to get in quick following Christmas. I have measured my husbands wrist and so hope that the size fits. My main disappointment is that they have turned up in a very flimsy, half battered cardboard box and not the stunning gift box shown. This is extremely misleading in it's portrayal and there was not even the opportunity to select this type of gift box at point of sale. I was also hoping that the story behind the jewelry would have been included also. Missing a huge trick here Norsegarde. The bracelets themselves are interesting and not run of the mill high street design which is why I went for them so as mentioned, fingers crossed it fits

January 22, 2022
Unprompted review

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