NousReviews 

767
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 674 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being incredibly quick, hassle-free, and seamless, making it easy to switch energy providers and other services. Many people highlight the significant savings achieved on energy bills, mobile, and broadband, often without needing to do anything themselves. The customer service is frequently described as brilliant, with quick and helpful responses via WhatsApp, and a proactive approach to managing switches. However, some customers also noted issues with the interface being hard to use, or experiencing delays that reduced their potential savings. A few other people also felt that the company put them on higher tariffs or failed to investigate properly, leading to increased costs and frustration.

What people talk about most

Service

Users describe positive interactions with service, highlighting its ease, efficiency, and the significant... See more

Value for money

Clients share positive opinions on value for money, with many reviewers reporting significant savings on... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and simplicity... See more

Price

Reviewers mention positive feedback about price, with many customers reporting significant savings on their... See more

Customer service

Customers had positive experiences with customer service, highlighting the quick, friendly, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nous made switching my energy provider incredibly quick and hassle free. They found me a much better deal and I’m now saving a huge chunk of money every month. The whole process was simple and they ke... See more

Rated 5 out of 5 stars

Really easy, nous sorts everything out behind the scenes if you will. I now have new broadband and mobile provider without doing anything except answering a few questions. And saving money! Thanks nou... See more

Rated 5 out of 5 stars

So far so good. Very easy to set up and use, granted you have the relevant documents they require! They’ve currently saved us on our energy bill. We’re lucky to already have an amazing deal on broa... See more

Rated 5 out of 5 stars

I was absolutely gobsmacked at how seamless, yet informative the process was. All my major outgoings reviewed and savings instantly identified. Currently saving approx £100 per month on utilities alon... See more


Company details

Written by the company

We're helping households get smart and stay vigilant to the cost-of-living crisis.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

767 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(767)

688 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I barely made any effort

I barely made any effort scouting for better deals - Nous found one for my energy bills, informed me, paused when instructed to, then activated it when I gave my approval. The whole process was really smooth, would definitely recommend.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Easy instructions and replied to any questions immediately. Switch was so easy. Highly recommend

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

A very helpful service!

A very helpful service which help me find cheaper deals on energy, my mobile and broadband. With the cost of everything rising, this app is something I would definitely recommend to people to use.

June 1, 2026
Unprompted review
Rated 3 out of 5 stars

Very easy to use

Very easy to use
Would have been useful to know about one month premium service being free for first month as I thought I’d entered a paid subscription.
Also, once I’d committed to the deal, my monthly payment increased by £30! And I was expecting a drop of a similar amount so don’t know what happened there

June 2, 2026
Unprompted review
Nous logo

Reply from Nous

Hi Catherine,

Thank you for sharing your feedback about the free trial not being as clear as it could be.

In terms of your monthly payment increasing, it sounds like the estimate of your energy usage might have been higher than your actual usage if we didn't have a copy of your bill - but if you can get in touch via Whatsapp or by emailing support@nous.co we'll be able to look into this further for you.

Rated 5 out of 5 stars

Helpful and worthwhile service

I really appreciate my bills managed for me, it takes research and time to do yourself and I trust Nous to make decisions on my behalf with my best interest at front of mind. Their team is also super responsive to my many queries!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Such a great service

Such a great service! So easy to use and SO helpful for busy parents/business owners who have limited time/head space but need to save money!

June 8, 2026
Unprompted review

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