NUACOM Reviews 

405
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff, who are eager to assist and provide excellent support throughout the entire process. Many people highlight the exceptional customer service, noting the team's responsiveness and dedication to resolving issues quickly and efficiently. The user experience is frequently described as seamless and easy, from initial setup to daily use, with many appreciating the smooth onboarding process and quick implementation. Reviewers also commend the prompt response times and clear communication, ensuring a straightforward transition and immediate functionality for their services.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

User experience

Users describe positive interactions with user experience, highlighting that the entire process from initial... See more

Service

Consumers find service to be positive, with many describing it as impressive, excellent, and brilliant... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, patience, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers impressed by the speed of account... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more

Rated 5 out of 5 stars

The entire process from start to finish was exceptional. The sales agent walked us through everything, we then signed the contracts and within a week we had the new phones and were onboarded. Excellen... See more

Rated 5 out of 5 stars

Very helpful staff and eager to help solve any issues as quickly as possible. Basic handset is super and very quick to install. Only starting out with them but really looking forward to a long workin... See more

Rated 5 out of 5 stars

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more


Company details

  1. Phone and Internet Service

Written by the company

We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.


Contact info

4.9

Excellent

TrustScore 5 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(405)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

We recently installed Nuacom phone…

We recently installed Nuacom phone system and the change over was very straight forward and quick. Heather had all our systems set up in place with our extensions and all is working really well since installation. All the team were lovely to deal with and friendly and helpful.

February 7, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

A complex case

Ours was a complex case and Nuacom supported us throughout the whole process. Heather Cunningham was extremely responsive and nothing is too much trouble. Thank you Heather for holding our hand throughout this transitional phase.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Hi there,
All my dealings with James Hawkins and Vaibhav Sharma have been very professional.
Both have been very approachable and patient at making this transition over to Nuacom from our current provider. They helped me navigate a very stressful situation when our phone lines got cancelled prior to the due date of moving over to Nuacom.
Thank you to you both for all your help and patience.
Best wishes

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient process from start to…

Very efficient process from start to finsish, Anthony, David & Vaibhav were there to answer any queries, questions or concerns that we had. System set up within days. Very good service from start to finish and a very fair price point.

February 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

We recently signed up with the Nuacom…

We recently signed up with the Nuacom softphone app, and the entire experience has been smooth and professional. From the start, Anthony Tierney was incredibly helpful, answering all our questions with clarity and patience. He ensured we fully understood the service and its benefits, making the onboarding process seamless.

After signing up, Heather Cunningham assisted us with a support call to set up our account, and she was equally supportive. She guided us through the setup step by step, addressing any concerns promptly and making the process much easier for us. Her professionalism and knowledge were greatly appreciated.

Both Anthony and Heather provided quick and efficient support, and their friendly, approachable manner made all the difference. The app itself is intuitive and easy to use, which we highly recommend to anyone considering Nuacom for their communication needs.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Vaibhav was very calm and listened to all my questions and concerns and did not leave the meeting until everything was resolved to my satisfaction. Thank you.

January 22, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great system

Great system, that is very user friendly while also being a powerful solution, utilising AI and allowing full management oversight which is vital from a quality control standpoint.

January 16, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service!

Great service and very prompt response time from
Vaibhav when I had any problems with setting up. Very user friendly. I would highly recommend this service.

December 17, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look