Really good experience, good fast delivery. Only criticism is the double boxing wasn't fantastic as the shoe box had been squashed & split.
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Review summary
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Reviews shaping this summary
Shoe real size is too big. I've gotten a 9 Uk size shoe and its absolutly massive compared to other shoes with the same size
Company replied
I was expecting for a better quality for the price that I bought, 220€ is really expensive even if the shoes is beautiful. I wouldn't have hesitated to buy it again if the quality was better . If t... See more
Company replied
Good Customer service and communication however after spending £180, having the lace ends peel away after 1 wear is far from ideal. Would expect better quality when spending this amount of money on sh... See more
Company details
Contact info
Unit 8 Mardon Park, SA12 7AX, Swansea, United Kingdom
- customer.service@numerisfootwear.com
- numerisfootwear.com
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
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Reply from Numerisfootwear
Love hearing this 🥷🖤
Team Numeris
Good a shipping delay but all good
May 8, 2026
Unprompted review
Reply from Numerisfootwear
Glad to hear it all worked out in the end 👍
Team Numeris
Hello,
Hello,
I purchased a pair of sneakers, which were delivered today, June 2, 2026. After trying them on, I noticed that they are too large for me, and I would like to know if it is possible to exchange them for a different size.
The shoes have not been worn at any time; I have only tried them on to check the fit. They remain in their original condition.
Could you please let me know how I should proceed with the exchange?
Thank you very much.
Kind regards,
June 3, 2026
Unprompted review
Reply from Numerisfootwear
Sorry for the confusion - we can certainly look into an exchange for you 🖤
Please get in touch with our Customer Service team at customer.service@numerisfootwear.com and they will guide you through the next steps.
Team Numeris
Where’s my order
I ordered from this company in like last last Thursday or Friday may 23-24, then next week I received email from the app shop where I received email from the app shop where I track my orders and it says it’s arriving on Wednesday may 29, due day passed I contact and called dhl company and received a new tracking number and it says it’s delivered, I called dhl company again and they said my order has been returned back to seller, so I emailed Numeris and they said their customer service is on some uk bank holiday and will be back today Tuesday Jun 2, I emailed them again and I keep receiving the same message from the bot “Thank you for getting in touch. We’ve received your message and a member of our team will get back to you within 3 working days.” Even though I received the same message on Sunday. I’m very disappointed and do NOT know where my order is, i can’t contact Numeris at all so far but I hope my order is safe and they’ll send it to me ASAP. My order number is #157206
June 2, 2026
Unprompted review
Reply from Numerisfootwear
Sorry for the confusion and delay with your order - I can confirm your parcel is now on its way to you 🖤
If you have any further issues, please get in touch with our Customer Service team at customer.service@numerisfootwear.com
Team Numeris
Delivery service
it always comes before the date it’s supposed to be that’s a great thing as a seller to do !!
May 26, 2026
Reply from Numerisfootwear
Fast delivery every time, glad you’re happy 👍
Team Numeris
I paid for an express shipment
I paid for an express shipment, and it arrived after 15 days
May 26, 2026
Reply from Numerisfootwear
Sorry to hear about the delay with your delivery - that’s not the experience we aim for 🖤
We’ve sent you an email regarding this so we can get it resolved for you.
Team Numeris
Reply from Numerisfootwear
Love hearing this, glad it arrived quickly 🚚
Team Numeris
Love these trainers already have 5…
Love these trainers already have 5 pairs super comfortable
May 26, 2026
Reply from Numerisfootwear
Love that, appreciate the continued support 🖤
Team Numeris
Did not know about the $75.00 dollar…
Did not know about the $75.00 dollar international shipping fee before ordering.
May 26, 2026
Reply from Numerisfootwear
Sorry for any confusion regarding the customs charge — for orders outside the EU and Switzerland, customs duties and taxes are required to be paid by the customer this is noted on our website🖤
Team Numeris
Reply from Numerisfootwear
So glad to hear that , appreciate the support 🖤
Team Numeris
Reply from Numerisfootwear
Thank you for your feedback. We’re sorry to see your experience reflected this way. We have already been in contact and provided a fair solution regarding the shipping delay.
Team Numeris 🖤
Bad quality shoes and doesnt deliver on time
Bad quality shoes and dont deliver on time
I waited 3 weeks on my pair and when i wanted to return them they said it was not possible because of the 14 days return policy
Would not recommend them, costumer service is horrible and quality is okay but not worth 200£
June 2, 2026
Unprompted review
Reply from Numerisfootwear
Sorry to hear about your experience - we understand your frustration regarding the delivery time and return outcome 🖤
We have previously emailed you to help resolve this.
Team Numeris
Very quick delivery
Very quick delivery. Shoes fit perfect and look very stylish
May 30, 2026
Unprompted review
Reply from Numerisfootwear
Glad to hear that - enjoy them 🖤
Team Numeris
Ask for Rhys when you require urgent help 😊
Fantastic customer service from Rhys. My son was due to go on holiday and his trainers had been delayed. Rhys went above and beyond to help get them shipped to me, and he succeeded. He saved this very stressed mother a lot of worry and stress. I can’t thank him enough for all his help. He is a real credit to the company and definitely deserves recognition for his outstanding customer service. Thank you again, Rhys!
May 29, 2026
Unprompted review
Reply from Numerisfootwear
So glad Rhys could help and get this sorted in time - really appreciate you taking the time to share this 🖤
Team Numeris
Terrible Customer Service
Literally a second after I made my order I emailed customer service to advise I had chosen the wrong size shoe for my son, in error.
I knew the order wouldnt be processed for a few hours so I had time on my side. I was only in the UK for 10 days and knew I wouldn’t have time to return them. I emailed 3 times and not once did I get a reply. Very disappointing and very poor customer service. Would never use again. I will also be doing a negative TikTok and Instagram review.
May 5, 2026
Unprompted review
Reply from Numerisfootwear
We previously requested further information in order to investigate this matter, however we did not receive a response. Unfortunately, without the relevant order details, we’re unable to locate your order or review the issue further.
Please contact our customer service team - customer.service@numerisfootwear.com, directly via email with your order number and the email address used to place the order, and we’ll be happy to look into this for you.
Team Numeris
I’m happy with the customer service…
I’m happy with the customer service they offer. I got my shoes in an excellent condition and I really love them
May 14, 2026
Unprompted review
Reply from Numerisfootwear
We are happy you love your shoes 🖤
Team Numeris
Reply from Numerisfootwear
Love that you’re enjoying them 🖤
Team Numeris
Best Stylish shoe and super fast…
Best Stylish shoe and super fast shipping!
July 29, 2025
Unprompted review
Reply from Numerisfootwear
We are so glad to hear that you like them. 🖤
Team Numeris
Reply from Numerisfootwear
So happy they arrived quickly, enjoy! 🚚✨
Team Numeris
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