Received the Nuvé as well as the roll-on balm, today and tried it immediately. I am thrilled with the end result which is significantly better than the results I get from a pedicure. As I have a lot... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I purchased the Nuve silk 3 pro in January but had an issue with the appliance in April. After contacting the company and send a photo and video they quickly and efficiently supplied a new replacemen... See more
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Nuvé Silk Pro 3 order and experience: Reliable and regularly updated tracking info, received product within 2 weeks of ordering, international shipping without issue. This thing really works! All of t... See more
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My husbands feet were so banged up from working construction that his feet felt like sandpaper when he would rub them on my legs in the middle of the night and he has the worst calluses as well on th... See more
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Company details
Written by the company
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
100-Day Money Back Guarantee
Completely risk-free. No returns. No hassle.
We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.
Contact info
United Kingdom
- help@nuvebrand.com
- nuvebrand.com
4.5
Excellent
425 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
A product that works!
This works so good, I no longer need to pay for pedicures!
December 9, 2025
Unprompted review
Reply from Nuvé
Hey Devin,
Thank you so much for sharing your experience 😊
Nothing makes us happier than knowing it’s working so well for you. Saving money on pedicures and getting amazing results at home is exactly what we hoped for.
If you need anything, please let us know, we're here to help!
Best regards,
Emily
Benchmark sales experience
The whole process was exactly how all online sales should be. From the clear and simple ordering process after seeing an advertisement that was realistic in its offer and without the typical fluff common in sales and marketing these days. Prompt and informative communication during the order receipt and delivery stage and the turnaround was without delay. Order was packed well, and the product was exactly as was advertised! Couldn’t ask for more. Very happy
February 19, 2026
Unprompted review
Reply from Nuvé
Hey Jake,
This is such an incredible review, thank you🙌
“Benchmark sales experience” is such a powerful compliment. We work really hard to keep everything clear, honest, and straightforward, so hearing that it stood out to you truly means a lot.
We’re so glad the ordering process, communication, delivery, and product all met your expectations. That’s exactly the experience we aim to provide every single time.
Thank you again for taking the time to share this. We really appreciate you 😊
Best regards,
Emily
Gross!
My feet were, humbly speaking, beyond gross. I had tried everything under the sun to remedy this problem. Nothing worked…until I found Nuve Silk Pro 3. What a find! In roughly 15 minutes my feet are once again soft and supple. Thank you so very much for this wonderful product!
February 1, 2026
Unprompted review
Reply from Nuvé
Hey Scott,
We absolutely love the honesty here 😄
Thank you for sharing this. It means so much to hear that after trying everything, this was the one that finally worked for you. Fifteen minutes to soft, smooth feet is exactly what we hope for.💖 ✨
We’re so happy it made such a difference for you. Thank you again for taking the time to write this 😊
Best regards,
Emily
Easy to order
Easy to order, continuous customer service updates on delivery status. Product arrived as advertised. Easy to use, its a little miracle for feet, I've tried every product on the market and this done salon feet in under
3 minutes i highly recommend there are no gimmicks just a wonderful product 5🌟
February 28, 2026
Unprompted review
Reply from Nuvé
Hi,
Thank you so much for this wonderful 5-star review. We’re delighted to hear the ordering process was smooth, the delivery updates were helpful, and that the product arrived exactly as expected.
Calling it a “little miracle for feet” truly means a lot to us, especially knowing it gave you salon-quality results in just minutes after trying so many other products. Thank you for your trust, your recommendation, and for taking the time to share such kind feedback.
Best regards,
Emily
Easy to use and doesn’t burn my skin…
Easy to use and doesn’t burn my skin like others have. Feels so soft as I use it and makes my feet soooo soft in minutes!
February 15, 2026
Unprompted review
Reply from Nuvé
Hey Brittany,
Thank you so much! We’re so happy to hear that it feels gentle on your skin and still gives you those super soft results in just minutes.
That balance of effective and comfortable is exactly what we aim for. We truly appreciate you taking the time to share your experience and are so glad you’re loving it.
Best regards,
Emily
I was very hesitant about buying…
I was very hesitant about buying another dodgy product from the internet promising me an amazing product . I am so glad I took the risk as this product is a game changer . Thank you 🙏
February 25, 2026
Unprompted review
Reply from Nuvé
Hi Donna,
Thank you so much for giving us a chance, especially when you were feeling hesitant. We completely understand how hard it can be to trust products online, so it truly means a lot that you took the risk.
Hearing that it turned out to be a game changer for you makes us so happy. That’s exactly the experience we hope every customer has.
We’re so grateful for your kind words and support. Thank you again for sharing your experience.
Best regards,
Emily
Favorite purchase in the last two years
My husbands feet were so banged up from working construction that his feet felt like sandpaper when he would rub them on my legs in the middle of the night and he has the worst calluses as well on the sides of toes and on his heel. The nuve3 made his feet feel smooth as silk after ten minutes and we have tried everything from all the “cheese graters”, pumice stones, soaks, files, etc. and this is the only thing that has worked for him and bonus it works perfectly for my self as well!!!! Love love love will be buying one for my sister in laws, mom, mother in law… everyone on the family really!
February 19, 2026
Unprompted review
Reply from Nuvé
Hi Kendra,
This absolutely made our day. Thank you so much for taking the time to share this.
We know how stubborn construction calluses can be, so hearing that the Nuvé3 made such a difference in just ten minutes truly means the world to us. And the fact that it passed the “middle of the night sandpaper test” is a win we are very proud of.
Thank you again for the love and for wanting to share it with your family. We appreciate you more than you know.
Best regards,
Emily
Great product, good customer service, I highly recommend it
The Nuve callus remover is a really good product. My heels tend to get callused quickly. I would soak them and apply callus remover, then use a file, but it never got them as smooth as the salon. Also, using the file, it would kind of pull on the skin, which I think actually encouraged cracking. Yikes!
The Nuve Silk 3 spins so quickly that it doesn't pull at the skin, and therefore I don't get the cracks I used to. And I have tried it both after soaking my feet (then drying them), and just right after pulling off my socks when my feet are very dry, and it works either way. There are two grades of rollers, coarse and fine. The coarse is what I mostly use, but the fine is good for touch ups, or on my toes to remove dead skin.
I just ordered replacement rollers, which was easy. They respond quickly. The whole system is a LOT cheaper than depending on a salon, plus I like being able to do small touch ups every couple of days.
My only suggestion to them is to add an even coarser roller, which would be faster for those of us prone to callus build-up. But, maybe that wouldn't be safe for some users? I don't know, but if they could add that, I'd buy it right away!
February 23, 2026
Unprompted review
Reply from Nuvé
Hey Yellow,
Thank you so much for taking the time to leave such a thoughtful and detailed review. We truly appreciate it.
We’re really glad to hear how well the Nuve Silk 3 has worked for you, especially with preventing cracking and giving you salon-like results at home. It’s great to know you’ve found both rollers useful and that the flexibility of using it on dry or soaked feet has made a difference for you.
Thank you as well for the suggestion about an even coarser roller. That’s very valuable feedback, and we’ll be sure to share it with our product team as we continue to improve and expand our range.
We’re grateful for your support and recommendation. If you ever need anything at all, we’re always here to help.
Warm regards,
Emily
DECEPTIVE BUSINESS PRACTICES: Proven Misinformation and Intentional Avoidance
I am writing this to provide a formal warning to any consumer considering a purchase from Nuvé. My experience has been a masterclass in unprofessionalism and deceptive trade practices.
On February 17, I was given an explicit, written guarantee by two separate representatives that my order would be dispatched "within the next few hours." This was a blatant fabrication used as a tool to pacify me and secure my payment. I understand that logistics require time; however, I will not tolerate a company that utilizes false shipping guarantees as a bait-and-switch tactic. If you cannot meet a timeline, you do not state it.
The internal incompetence is staggering. Following my demand for accountability, I received contradictory information: one representative claimed the order was being "escalated" to ship, while another claimed it was "cancelled and refunded." It is clear the staff is more interested in following automated scripts than providing truthful status updates.
Furthermore, I have verified through digital read receipts that my subsequent emails were being read and monitored in real-time. Despite this, the company chose to intentionally avoid a direct response, hiding behind bots rather than addressing their own misinformation.
While a refund was finally issued, it was clearly a move to avoid a formal bank dispute rather than an act of good customer service. Nuvé has lost a customer who was eager to support their brand and share the results of their product. Instead, I am left to share the results of their dishonesty. If you value transparency and integrity, take your business elsewhere.
February 21, 2026
Unprompted review
Reply from Nuvé
Hi Casandra,
Thank you for sharing your feedback.
Your order was placed on February 17 and was still within our stated processing window when you contacted us on February 18. As outlined on our website, orders are processed within 24 hours in most cases, with up to 3 business days allowed before shipment. At the time of your emails, the order had not yet been handed to the carrier, and no tracking number had been generated.
A member of our team communicated an anticipated processing update, which was not intended to be a guaranteed carrier pickup time. We acknowledge that this expectation should have been communicated more clearly, and we apologize for that misunderstanding.
After receiving multiple messages requesting immediate shipment and indicating an intent to initiate a chargeback before the order had shipped, we chose to cancel the order and issue a full refund. This decision was made to prevent further escalation and because we could not confidently meet the specific next-day tracking expectation being requested.
The refund was processed promptly to your original payment method. There was no delay related to upsells, nor any intent to mislead. Any perceived lack of response occurred while the cancellation and refund were being completed.
We recognize the importance of accurate communication around processing timelines and are committed to improving clarity moving forward.
Best regards,
Emily
I ordered the product on February 4th
I ordered the product on February 4th. Tracking says it was received by the carrier in Grapevine Texas on February 7th with a deliver date by the 10th. I live 30 mins from Grapevine, Texas. It ks now February 22nd and I have not been able to get in contact with anyone from the company. Extremely upset and will be reaching out to the BBB.
February 4, 2026
Unprompted review
Reply from Nuvé
UPDATE@Sarah
Hi Sarah,
Thank you for your feedback, and I’m really sorry for the frustration this situation caused you.
I want to confirm that our shipping team has verified your original order has now been delivered. In addition, the replacement order is also on the way, and I’ve emailed you the tracking links for both shipments so you can follow them directly.
I understand how upsetting the delay and lack of clarity felt, especially given how close you are to the carrier location. That is absolutely not the experience we want for our customers, and I truly appreciate your patience while this was being resolved.
If there is anything at all you still need or if you have any trouble with either delivery, please reply to my email and I will personally assist you.
Kind regards,
Emily
Hi Sarah,
Thank you for being so patient, and I’m truly sorry for the delay and the difficulty you experienced reaching us. Your concerns are absolutely valid, and I appreciate you bringing this to our attention.
Your order was shipped on February 8. The estimated delivery time to the US is typically 7 to 9 business days after shipment. Unfortunately, this shipment was held longer than expected due to stricter US customs processing regulations, which have recently slowed clearance times nationwide.
The good news is that your package has now been released from customs and is back in transit. It should take just a few more days to reach you.
To ensure you receive your order without any further stress, I’ve also processed a replacement shipment and emailed you the order number. If both parcels arrive, please feel free to keep them with our compliments.
Again, I sincerely apologize for the inconvenience and appreciate your patience. Please let me know if there’s anything further I can do for you.
Kind regards,
Emily
Love this product!
This product is better than any foot product I've ever used. It really works! It quickly removes any rough or dry skin and leaves my feet smooth. I highly recommend.
February 21, 2026
Unprompted review
Reply from Nuvé
Hey Martha,
That’s so lovely to hear. I’m really glad the Nuvé Silk Pro has stood out compared to everything else you’ve tried and that it’s giving you smooth results so quickly.
Thank you so much for the recommendation. If you ever need anything at all, just let us know, we’re always here to help.
Best regards,
Emily
This is an excellent product
This is an excellent product. It’s very effective and its designed makes it very easy to use. Much easier to use than a previous brand I have used.
February 20, 2026
Unprompted review
Reply from Nuvé
Hey Pam,
Thank you so much for sharing this. I’m really glad the Nuvé Silk Pro has been easy to use and more effective than what you’ve tried before. That balance of design and performance is exactly what we aim for.
If you ever need anything at all, just let us know. We’re always here to help.
Best regards,
Emily
Exceptional product and service
First the product is wonderful and the customer service was even better than the product. I will be purchasing again in the future
Be advised that it is international so shipping takes longer but it’s worth the wait. I wouldn’t hesitate to do business with them.
February 22, 2026
Unprompted review
Reply from Nuvé
Hey Betty,
Hey Betty,
Thank you so much for your kind words. I’m really glad you’re happy with the Nuvé Silk Pro, and it means even more to hear that you felt well taken care of throughout the process.
We truly appreciate your understanding about international shipping times. We’re always working to improve delivery speed while keeping the quality high, and it’s wonderful to know you felt it was worth the wait.
We look forward to serving you again in the future. If you ever need anything at all, just let us know. We’re always here to help 😊
Best regards,
Emily
This product does what it says it will
This product does what it says it will! It’s very gentle too, which is a bonus. In just one use I feel like I can wear sandals again, and that’s huge for me. I do think the product itself is priced high, but I’m hopeful that it will last and be worth the price point! The results are definitely worth it if you’re on the fence.
February 20, 2026
Unprompted review
Reply from Nuvé
Hey A.M.,
I’m really glad to hear this. That first moment of feeling confident enough to wear sandals again is such a big deal, and I’m happy the Nuvé Silk Pro helped get you there while still being gentle.
I completely understand your thoughts on the price, and I truly hope it continues to prove its value for you over time. Thank you for sharing such honest feedback. If you ever need anything at all, just let us know. We’re always here to help.
Best regards,
Emily
Love love love my new Nuve
Love love love my new Nuve, didn't realise my feet were so ready for some TLC until I used the product and the difference ... I was shocked, my feet have never felt or looked so great, easy to order, quick delivery and I was kept upto date with the process, Nuve you have one very happy customer ... thank youuuu
February 18, 2026
Unprompted review
Reply from Nuvé
Hey Ms. Teirney,
I absolutely love reading this 💖. Sometimes we don’t even realise how much our feet need a little care until we see that transformation. I’m so glad the Nuvé Silk Pro gave you that “wow” moment.
It’s also wonderful to hear the ordering and delivery process felt smooth and easy. Thank you so much for sharing your excitement, it truly means a lot.
If you ever need anything at all, just let us know. We’re always here to help 🙌 🙏
Best regards,
Emily
Fab item
Fab item, thought reviews may be fake, but they are real! Best thing ever used on my poor dry feet. Have ordered the foot balm and awaiting delivery. Very impressed so far and I recommend
February 13, 2026
Unprompted review
Reply from Nuvé
Hey Alison,
I’m really glad you took the chance! It’s such a relief when something actually lives up to the hype, especially for dry, tired feet.
I hope you love the foot balm just as much when it arrives. Thank you so much for the recommendation, and if you ever need anything at all, just let us know. We’re always here to help.
Best regards,
Emily
They made a wrong a right
I am updating my previous one-star review to five stars.
Although my order was not received initially, Emily from Nuve truly stepped in and turned the situation around. She understood my frustration, acknowledged the issue, and handled everything with professionalism and ease. Her response felt genuine and solution-oriented, which made all the difference.
Mistakes can happen with any company what really matters is how they respond. Nuve, through Emily, showed that they value their customers and are willing to make things right. That deserves recognition.
Thank you, Emily, for your kindness and for restoring my confidence in your company.
⭐ 1 Star – Extremely Disappointed in Customer Service
Order #242383 – Nuve Silk Pro and Refills
Sadly, I’m giving Nuve a 1-star review, not necessarily because of the product itself, but because of how my undelivered order was handled.
I never received my package. Instead of asking if I would like a reshipment or offering to investigate the shipment further, I received a response that felt dismissive. The message acknowledged the delivery issue and said they would process a refund once it returned to the warehouse but there was no proactive solution offered.
What made it worse was the tone. The response included a “however” and went on to explain their return address, as if I had chosen to incorrectly deliver the package or was responsible for sending it back myself. I had no control over the shipping issue, yet the message felt transactional and impersonal rather than solution-oriented.
When customers don’t receive a product, the first response should be:
“Would you like us to reship this immediately?”
or
“Let us look into this further for you.”
Customer service is about ownership and resolution. Unfortunately, that was missing here.
Very disappointed in the experience.
February 20, 2026
Unprompted review
Reply from Nuvé
Hi Pamela,
Thank you for taking the time to share your experience so openly. I’m truly sorry for the frustration and disappointment this caused. You’re absolutely right. When an order isn’t received, our response should immediately focus on ownership, empathy, and resolution, and in your case, we fell short of that standard.
In our effort to respond to customers as quickly as possible, we recently added an automated support assistant to help manage initial messages. Unfortunately, the response you received did not reflect the level of care, accountability, and understanding we strive to provide, and that is entirely on us.
We have since reached out to you directly via email to make this right and ensure a proper resolution. You may choose whichever option works best for you, either a replacement sent at no cost or a full refund to your original payment method.
Your feedback is valid and appreciated, and it’s already being used to improve how we handle situations like this moving forward. We genuinely value you as a customer and hope to have the opportunity to turn this experience around for you.
Best regards,
Emily
Exceeded expectations - amazing product!
Super fast delivery, great customer experience, but most importantly just an amazing product. I’ve ordered from Instagram ads in the past and been underwhelmed with the item delivered - this was the opposite. Salon-pedicure soft feet at home with zero effort. Cannot recommend enough!!
January 5, 2026
Unprompted review
Reply from Nuvé
Hi Sonia,
Thank you so much for this wonderful review. We are truly happy to hear that the product exceeded your expectations and that you had a great experience from start to finish. Knowing it delivered salon-pedicure soft feet at home with zero effort is exactly what we hope for.
We really appreciate your trust, especially after past experiences, and your recommendation means the world to us. If you ever need anything at all, we are always here to help 😊
Warm regards,
Emily
Powdery soft feet!
The sheer fact that the product did EXACTLY what it was supposed to! So happy with our purchase! Hubby bought one for each of us!❤️
February 18, 2026
Unprompted review
Reply from Nuvé
Hi Churon,
Thank you so much for taking the time to share this. We are absolutely thrilled to hear that it worked exactly as expected and that you and your husband are both enjoying it. Powdery soft feet is what we love to hear.
Your kind words truly mean a lot to us. If you ever need anything at all, we are always here to help 😊
Warm regards,
Emily
Did not recieve my order that I paid for
I ordered Nuve silk 3 and refills almost 4 weeks ago. After my delivery did not arrive and no intial response from my follow up emails i was connected with Emily.
Emily stepped in to find a quick solution and turn around my experience. A replacement was sent straight away and issue resolved. Thanks for the prompt action and turning around my experience to a positive one Emily.
January 30, 2026
Unprompted review
Reply from Nuvé
UPDATE:@Ryan
Hey Ryan,
I’m really sorry this experience has been so upsetting, and I truly understand why you’d feel frustrated. That’s not how we want anyone to feel when ordering from us.
To resolve this, we’ve already refunded your payment in full and also created a replacement order, so you’re not left without the product you paid for.
Regarding the emails, I want to be completely transparent. Your message came through on February 19th at 9:34 PM, and we replied on February 19th at 10:20 PM. I’ve sent you a screenshot by email so you can clearly see this on our end. It’s possible some replies didn’t land in your inbox, and I’m truly sorry for that confusion.
We genuinely care about making this right and restoring your confidence. If you’re open to it, we’d really love the chance to turn this experience around for you. Please feel free to reply directly, I’m here to help until everything is fully resolved.
Best regards,
Emily
************
Hi Ryan,
We’re really sorry this has been such a frustrating experience, and we appreciate you taking the time to share your concerns. That’s not the level of service we aim to provide.
We want to reassure you that we’ve been actively working to resolve this. We previously reached out to confirm your shipping address so we could immediately send a second package, but it’s possible that message didn’t reach you or was missed.
Please know we’re absolutely on top of this and committed to making it right. Once we have your address confirmation, we can send a replacement right away. If you’d prefer not to wait any longer, we’re also happy to arrange a full refund instead.
Your satisfaction genuinely matters to us, and we’ll make sure this is resolved quickly and fairly.
Best regards,
Emily
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