Shipped my product through Amazon fulfillment. Not a problem on its own but the product price on Amazon's website (sold by NYXI) was cheaper than buying it from NYXI's site itself (and would have be... See more
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Review summary
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Reviews shaping this summary
I’m giving you 3 and I could honestly go down to 2 stars. The reason is because I haven’t received my controller. Now I think that’s because I ordered mine late so I’m on the lower priority end of the... See more
Company replied
I ordered hyperion controller Order 21074043248235837256982088 in februari and it is still not shipped? Will it ever?
I ordered my controller on November 24, and received my package 22 days later. I asked for a refund for the express delivery I had ordered, since it was no longer express at all. I'm waiting to see if... See more
Company replied
Company details
Written by the company
NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.
Contact info
ROOM 1502-A，EASEY COMMERCIAL BUILDING, 253-261 HENNESSY ROAD, WANCHAI, HONGKONG., 0000, hongkong, Hong Kong
- support@nyxigame.com
- nyxigame.com
3.1
Average
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Hyperion 3 controller
I ordered hyperion controller Order 21074043248235837256982088 in februari and it is still not shipped?
Will it ever?
March 23, 2026
Unprompted review
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4 weeks after the Hyperion 3 release date & still nothing
I ordered a Hyperion 3 and it's now 21 days past release date and still no updates, progress or shipping tracking info.
I have emailed 4 weeks ago with no response to date. I will be cancelling my order.
March 21, 2026
Unprompted review
No update for my order NYXIGAME80807 and poor communication
I placed an order for Hyperion 3 on January 25, 2026, and I have yet to receive any shipping information or confirmation.
Additionally, over the past two months, I have contacted the support center by email three times to request a change to the shipping address, but I have not received any response.
I'm honestly very disappointed.
January 25, 2026
Unprompted review
Still waiting for my order
I ordered the Hyperion 3 a month ago. I got no info and i'm still waiting....never again
February 22, 2026
I still haven’t received any updates… NYXIGAME80911
I still haven’t received any updates since your response. You mentioned that I would receive a tracking number within a week, but that time has already passed and I have not received any email or shipping confirmation so far.
I would appreciate it if you could check the status of my order again and provide a concrete update or the tracking information as soon as possible.
Please note that the payment for this order was made on January 25, 2026, and I am still waiting for any shipping information or confirmation.
Thank you.
January 25, 2026
Unprompted review
Reply from Nyxigame
Sir, I apologize for the delay. I just checked and your tracking number should be available within a day or two. There was some delay over the past couple of days as we were addressing issues caused by the recent update. However, the problem has now been resolved, and the tracking number will be sent to you via email today or tomorrow.
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I still haven't received my package
February 22, 2026
Reply from Nyxigame
Sir, I sincerely apologize. I am truly sorry that, as this is our first time handling such a large volume of orders, it has caused delays in communication. I deeply regret any inconvenience this has caused you. I have checked your order — although you placed it later, it is already in transit and has not been lost; the issue is simply that the tracking information is updating very slowly. You will receive tracking information within this week.
I paid for an item over 2 weeks ago and…
I paid for an item over 2 weeks ago and it still hasn't shipped or received any correspondence to say why I haven't gotten my order
February 22, 2026
Reply from Nyxigame
Sir, I sincerely apologize. I am truly sorry that, as this is our first time handling such a large volume of orders, it has caused delays in communication. I deeply regret any inconvenience this has caused you. I have checked your order — although you placed it later, it is already in transit and has not been lost; the issue is simply that the tracking information is updating very slowly. You will receive tracking information within this week.
Not sure if my order is coming…
I’m giving you 3 and I could honestly go down to 2 stars. The reason is because I haven’t received my controller. Now I think that’s because I ordered mine late so I’m on the lower priority end of the scale but still I’ve had no updates as to when it will come. No tracking info, no updates to my order on the website. The website just shows that it is being prepared but I’ve got other orders that show the same thing and I received them months ago so I’m not sure that I can trust that. I’m actually worried that it has been lost in transit somewhere
February 22, 2026
Reply from Nyxigame
Sir, I sincerely apologize. I am truly sorry that, as this is our first time handling such a large volume of orders, it has caused delays in communication. I deeply regret any inconvenience this has caused you. I have checked your order — although you placed it later, it is already in transit and has not been lost; the issue is simply that the tracking information is updating very slowly. You will receive tracking information within this week.
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Order No NYXIGAME84819
Placed an order a month ago on Feb 13th (Order No NYXIGAME84819) and no update or response to my emails. Very dissapointed with the delays and lack of communication.
February 13, 2026
Unprompted review
Reply from Nyxigame
Sir, I sincerely apologize. I am truly sorry that, as this is our first time handling such a large volume of orders, it has caused delays in communication. I deeply regret any inconvenience this has caused you. I have checked your order and it is already in transit. You will receive tracking information within this week.
Terrible costumer service
I bought a product on december 23rd that hasn't arrived. When I got in contact with costumer service, they asked for my info to re-ship the order. Once I send the info, I haven't heard from them (it's been over a week from that last email)
Order Numbers: No. NYXIGAME74187
December 22, 2025
Unprompted review
Reply from Nyxigame
I'm truly sorry. Due to the recent launch of the Hyperion 3, the volume of email inquiries has been extremely high, which has led to slow responses. I sincerely apologize once again. Could you please provide me with your order number? I’ll look into it for you.
Have not received my order and now I…
Have not received my order and now I would like to cancel the order.
January 25, 2026
Reply from Nyxigame
Sir, I apologize for any inconvenience this has caused you. Due to the recent Chinese New Year holiday, our response time may have been delayed. I’ve just checked your order, and your Hyperion 3 is currently in pre-sale status. Shipments will be made between March 1st and March 5th, with delivery expected within 5 to 10 days. I’m truly sorry for any trouble this may have caused. If you have any further questions, please don’t hesitate to let me know, and I’ll be happy to help.
I STILL have not received my products!
This is the third request to review products that I still have not received. When I sent an email to customer service for help I received an email saying they would respond in 1 to 2 business days and have yet to receive any other correspondence. Not even a date of when to expect them.
January 25, 2026
Reply from Nyxigame
Sir, I apologize for any inconvenience this has caused you. Due to the recent Chinese New Year holiday, our response time may have been delayed. I’ve just checked your order, and your Hyperion 3 is currently in pre-sale status. Shipments will be made between March 1st and March 5th, with delivery expected within 5 to 10 days. I’m truly sorry for any trouble this may have caused. If you have any further questions, please don’t hesitate to let me know, and I’ll be happy to help.
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Random gift Scam
I ordered 4 random gifts from a xmas promo and got 4 repeated gifts. I did not receive a mystery box or anything like that. Feels like i receives rhe cheapest product just to comply with the order without taking the need to send something really RANDOM.
January 18, 2026
Reply from Nyxigame
Sir, I sincerely apologize for the inconvenience. Since blind box products are indeed distributed in a completely random manner, if you are unsatisfied, would it be acceptable for me to refund 50% of your order amount for you?
High-quality gaming gear and excellent support!
I am extremely satisfied with my purchase from NYXI. I ordered the NYXI Wizard 2 TMR Joy-pad Purple Special Edition and the Switch 2 Joy Con Adapter.
The controller is fantastic; the TMR Hall Effect sensors provide incredible precision with no drift, and the mechanical buttons feel very premium. The nostalgic purple design is a perfect tribute to the GameCube. The Joy-Con adapter is also a must-have, as it makes long gaming sessions much more comfortable compared to the standard grip.
Although I was initially worried about the tracking status, the package arrived safely in Málaga, and the customer service team was very helpful and responsive. I highly recommend these products to any Nintendo Switch owner!
November 24, 2025
Reply from Nyxigame
Thank you, sir.
Very long delivery time
I ordered my controller on November 24, and received my package 22 days later. I asked for a refund for the express delivery I had ordered, since it was no longer express at all. I'm waiting to see if nyxigame will refund me.
November 16, 2025
Unprompted review
Reply from Nyxigame
Sir, first of all, I sincerely apologize for the poor shopping experience you have had. Due to the surge in orders during Black Friday, our VIP shipping service was unable to guarantee its usual delivery times, which is why we have temporarily suspended this service. Could you please provide me with your order email address so I can look into the specific details and reasons for the delay?
At the same time, I would also like to remind you that our only official website is nyxigame.com. Any other similar sites may be imitations or counterfeits. We are a gaming controller brand that has been operating in the market for five years, and we never engage in fraudulent activities against any of our customers. We truly appreciate your trust and hope you can believe in our commitment to resolving this matter for you.
Shipping was fast
Shipping was fast, and communication was excellent and friendly! Product is exactly as described! Would definitely recommend!!
November 24, 2025
Reply from Nyxigame
Thank you for your support and appreciation.
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This company makes unique and…
This company makes unique and feature-rich products, and also has a very responsive and organized support team that offered to replace parts to ensure all features worked well at no extra cost. I highly recommend buying products from this company.
October 23, 2025
Unprompted review
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