Nyxigame Reviews 

365
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the unique and high-quality products, appreciating their precision, design, and durability. However, a significant number of consumers report widespread issues with order fulfillment, including controllers not shipping, long delays, and a lack of updates or tracking. Some people were dissatisfied with customer support, noting a lack of response to emails about order status or defective items. A few customers also experienced product quality issues, such as items arriving scratched, developing hardware defects, or controllers losing connection. Conversely, some reviewers received their products quickly, faster than expected.

What people talk about most

Product

Consumers find product quality and reliability to be ambiguous, with some reviewers expressing satisfaction... See more

Order

Reviewers express significant dissatisfaction with their orders, with many reporting that items, such as the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some praising efficient and... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting prolonged periods of silence... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction, noting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’m giving you 3 and I could honestly go down to 2 stars. The reason is because I haven’t received my controller. Now I think that’s because I ordered mine late so I’m on the lower priority end of the... See more

Company replied

Rated 3 out of 5 stars

Shipped my product through Amazon fulfillment. Not a problem on its own but the product price on Amazon's website (sold by NYXI) was cheaper than buying it from NYXI's site itself (and would have be... See more

Rated 3 out of 5 stars

I ordered my controller on November 24, and received my package 22 days later. I asked for a refund for the express delivery I had ordered, since it was no longer express at all. I'm waiting to see if... See more

Company replied

Rated 3 out of 5 stars

I ordered hyperion controller Order 21074043248235837256982088 in februari and it is still not shipped? Will it ever?


Company details

  1. Video Game Store

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(365)

74 reviews in the last 12 months

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Rated 1 out of 5 stars

Parts never delivered and Customer Service incompetent

Controllers ordered a month and a half ago and never arrived. Sales associates tried 3 times to send, and each time they did not complete shipping correctly. They told me I could cancel my order after I declined delivery, but the item never made it to my house, has no sign for instructions delivery, and ignores the fact that the parts are "out for delivery" in Texas, when I live in Virginia. The company also automatically enrolls you in marketing and the only way to unsubscribe is to create a login to their website so they can capture even more information from you. Customer service and competence is terrible.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping, great product which works great. Placed another order for Hyperion 2 bridge now that I actually have the controller and tried it.

June 11, 2025
Unprompted review
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Rated 5 out of 5 stars

The controllers are by far my favorite…

The controllers are by far my favorite to have attached to my Switch. Very comfortable for long play. Constructuon is very solid and feels nice. The no drift sticks are wonderful and love the tactile of the buttons.

I loved this so much, I immediately bought a sec9nd pair for my daughter (college student). Since she has received them, she too is enjoying them.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very detailed explanation on what…

Very detailed explanation on what features the controller has to offer. Would’ve loved the product a bit more if it came with a case. Other than that I’m excited to have this product on my possession when it releases!

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

No stick drift? Count me in

Well I found the controllers very interesting
After looking at pictures, I went to see what kind of features the joy cons had.
The no stick drift is what grabbed my interest the most.
Checking out was flawless
It directed me straight to where I needed to be and once I checked out I got my confirmation and receipt with no delay. I will be ordering from you guys again.

May 25, 2025
Unprompted review
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Rated 3 out of 5 stars

Bought rechargeable mid bridge & case…

Bought rechargeable mid bridge & case for the NYXI Hyperion 2 Wireless JoyCon as they were sold out previously when I bought the controller.
They were both on same half price, but when I got to check out they were full price.
Only half price when purchasing with the NYXI Hyperion 2 Wireless JoyCon.
Bit frustrating as a loyal returning customer that charged double due to previous stock limitations, feels almost strategic!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous controllers!

Very nice to the point overview and selection of products, good products by the way. I already bought the hyperion pro and flexi and there have been no issues whatsoever. I am very happy with the quality and service.
One thing though: as I am buying from Belgium 70$ for the hyperion 2 looked too expensive keeping in mind that it nearly increases by 40% with all the creative taxes we have. I couldn't resist and bought it anyway and on the bill it stated that this price is the total cost for me, all taxes included. That is why it looked more expensive. This is very good, but they should mention this on the site as this wasn't the case on previous purchases.

May 8, 2025
Unprompted review
Rated 4 out of 5 stars

Good, easy experience for ordering

The interface/website was very clean and intuitive, competitive price for what I was looking for (backup Switch OLED Joycons with Hall effect sticks), only thing is shipping time, but the price was good, and I found what I was looking for. Plus ordering and entering the coupon code was very quick and easy.

Will definitely look to come to the website for other Switch OLED controllers and accessories.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Clean website interface

Clean website interface, and aggressive marketing(youtube / instagram) thats why it pushes me to buy one !!!... well also the joycon drift... Great features however it wpuld be cool to have an official video shwoing the products side by side and with a 360 angle view to see how well it fits in a hand. I am still pending to recieve my hypherion 2 joycons but so far has been a good experience. However something that it will be cool to hear abput is about the swapable covers :) just to create hype !!!! Thank you very much !!!

April 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Ordering process was a breeze

Ordering process was a breeze, I have read and seen plenty of awesome reviews I can’t wait to receive and review the nyxi hypherion 2 myself other controllers hurt my hands hope this one doesn’t.

March 16, 2025
Unprompted review
Rated 4 out of 5 stars

Awesome products, limited shipping destinations

The products look awesome and the ordering process was quick and easy. The only issue I have is that the list of countries they ship to could be longer - I'm located in Estonia (which is in the EU, if you didn't know), but to get my hands on Nyxi products, I had to have them shipped to a friend in Sweden who will then forward the goods to me.

March 16, 2025
Unprompted review

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