Nyxigame Reviews 

364
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the quality of the products, finding them to be excellent, durable, and offering great features like precise sensors and comfortable designs. Reviewers often highlight the ease of connection and the overall satisfaction with their purchases, recommending the products for their unique and feature-rich nature. However, a significant number of people express dissatisfaction with the ordering and delivery process, citing long shipping times, lack of updates, and unreceived products. Many also report poor customer service, with emails going unanswered and issues regarding defective items or incorrect orders not being resolved. Some customers received products that appeared used, were of poor quality, or had hardware defects shortly after purchase.

What people talk about most

Product

Consumers find product quality and reliability to be ambiguous, with some reviewers expressing satisfaction... See more

Order

Reviewers express significant dissatisfaction with their orders, with many reporting that items, such as the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some praising efficient and... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting prolonged periods of silence... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction, noting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’m giving you 3 and I could honestly go down to 2 stars. The reason is because I haven’t received my controller. Now I think that’s because I ordered mine late so I’m on the lower priority end of the... See more

Company replied

Rated 3 out of 5 stars

Shipped my product through Amazon fulfillment. Not a problem on its own but the product price on Amazon's website (sold by NYXI) was cheaper than buying it from NYXI's site itself (and would have be... See more

Rated 3 out of 5 stars

I ordered my controller on November 24, and received my package 22 days later. I asked for a refund for the express delivery I had ordered, since it was no longer express at all. I'm waiting to see if... See more

Company replied

Rated 3 out of 5 stars

I ordered hyperion controller Order 21074043248235837256982088 in februari and it is still not shipped? Will it ever?


Company details

  1. Video Game Store

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(364)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

High-quality gaming gear and excellent support!

I am extremely satisfied with my purchase from NYXI. I ordered the NYXI Wizard 2 TMR Joy-pad Purple Special Edition and the Switch 2 Joy Con Adapter.

The controller is fantastic; the TMR Hall Effect sensors provide incredible precision with no drift, and the mechanical buttons feel very premium. The nostalgic purple design is a perfect tribute to the GameCube. The Joy-Con adapter is also a must-have, as it makes long gaming sessions much more comfortable compared to the standard grip.

Although I was initially worried about the tracking status, the package arrived safely in Málaga, and the customer service team was very helpful and responsive. I highly recommend these products to any Nintendo Switch owner!

November 24, 2025
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Reply from Nyxigame

Thank you, sir.

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Rated 3 out of 5 stars

Very long delivery time

I ordered my controller on November 24, and received my package 22 days later. I asked for a refund for the express delivery I had ordered, since it was no longer express at all. I'm waiting to see if nyxigame will refund me.

November 16, 2025
Unprompted review
Nyxigame logo

Reply from Nyxigame

Sir, first of all, I sincerely apologize for the poor shopping experience you have had. Due to the surge in orders during Black Friday, our VIP shipping service was unable to guarantee its usual delivery times, which is why we have temporarily suspended this service. Could you please provide me with your order email address so I can look into the specific details and reasons for the delay?

At the same time, I would also like to remind you that our only official website is nyxigame.com. Any other similar sites may be imitations or counterfeits. We are a gaming controller brand that has been operating in the market for five years, and we never engage in fraudulent activities against any of our customers. We truly appreciate your trust and hope you can believe in our commitment to resolving this matter for you.

Rated 5 out of 5 stars

Shipping was fast

Shipping was fast, and communication was excellent and friendly! Product is exactly as described! Would definitely recommend!!

November 24, 2025
Nyxigame logo

Reply from Nyxigame

Thank you for your support and appreciation.

Rated 5 out of 5 stars

This company makes unique and…

This company makes unique and feature-rich products, and also has a very responsive and organized support team that offered to replace parts to ensure all features worked well at no extra cost. I highly recommend buying products from this company.

October 23, 2025
Unprompted review
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Rated 5 out of 5 stars

I got a purple warrior controller to…

I got a purple warrior controller to use while playing GameCube wirelessly. It’s a beautiful controller, works great, and connected quickly and easily. Chargers are included for the controller and the receiver, and I thought it was cool to have a short and long charging cable.

I will definitely be buying another to match this one.

I would recommend this controller for any gamer looking to shed some cables, and focus on the gaming. I often felt cable length was a little tight with my GameCube controller. This is a legit upgrade!

September 25, 2025
Rated 3 out of 5 stars

Cheaper on Amazon?

Shipped my product through Amazon fulfillment. Not a problem on its own but the product price on Amazon's website (sold by NYXI) was cheaper than buying it from NYXI's site itself (and would have been faster 2-day shipping). Feels like I wasted some money.

That said the product (Hyperion 2) is good and I like it.

September 24, 2025
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Rated 5 out of 5 stars

Lightweight but great quality.

Lightweight but great quality.
These joycons are extremely light and feel very durable. My last pair from a couple years ago ended up having a mushy trigger last time I tried to use it, but if I remember correctly it arrived slightly mushy. This one is very clicky, springy, and responsive. It also arrived much sooner than I thought it would! It only took about four days to arrive.

August 26, 2025
Rated 1 out of 5 stars

This is not a good product

This is not a good product. Very poor quality.

1. The stick keeps falling off.
2. Randomly, the controller looses connection to the Switch for a 1/4 second.
3. When the controller was received, it looks like it was already used and the middle part was heavily scratched. They did refund 5$ US, but because of all the other issues, I never use the controller.

Save your money, and buy at a local company an official controller instead.

July 25, 2025
Rated 2 out of 5 stars

Needs better experience

I made a purchase over 10 days ago and I’ve yet to receive any updates regarding shipment. I signed up for the text message updates, still have not received any updates. I understand that there’s a 12-20 day wait. But being in the dark of where my package is makes me feel like i got scammed. And If I have to go out of my way to contact a company about shipping details, that’s already a bad experience. That info should be given within 48hrs of payment received.

I did get an instant automated email upon purchase with a button to look at the status. However the status page doesn’t give me any information regarding the status of my package. It is just a digital receipt at this point.

Having a better system to make your customer feel at ease when purchasing items from you should be the number experience from your website.
Furthermore, I noticed that you guys have an Amazon Prime Store that can deliver your products in 24hrs but your website takes up to 20 days? Definitely thought of canceling my purchase because, again, the website feels more like a scam especially after realizing a week later that I could have bought it on Amazon and received it the next day.
I would change this to a 3-star if I would get updates at this point. Would have gotten a 5-star if I would have all the information necessary within 48hrs of purchase.

August 27, 2025
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Rated 5 out of 5 stars

I ordered the Hyperion 2

I ordered the Hyperion 2. I received it very fast. I was expecting it to be much longer. I was disappointed that they couldn't help me with my trouble with the wizard controller. But I still have them 5 stars for the Hyperion order.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

I can't recommend them enough!

Really good quality products and even better customer service.

My favourite controllers I've ever used and very patient and helpful customer service that got me through the problems I had.

Can't recommend them enough!

July 9, 2025
Unprompted review
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Rated 4 out of 5 stars

First time

There was an issue with payments but it was sorted smoothly.
Appreciate the updated and help.
Super excited for the controllers

July 2, 2025
Unprompted review

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