Nyxigame Reviews 

365
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the unique and high-quality products, appreciating their precision, design, and durability. However, a significant number of consumers report widespread issues with order fulfillment, including controllers not shipping, long delays, and a lack of updates or tracking. Some people were dissatisfied with customer support, noting a lack of response to emails about order status or defective items. A few customers also experienced product quality issues, such as items arriving scratched, developing hardware defects, or controllers losing connection. Conversely, some reviewers received their products quickly, faster than expected.

What people talk about most

Product

Consumers find product quality and reliability to be ambiguous, with some reviewers expressing satisfaction... See more

Order

Reviewers express significant dissatisfaction with their orders, with many reporting that items, such as the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some praising efficient and... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting prolonged periods of silence... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction, noting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’m giving you 3 and I could honestly go down to 2 stars. The reason is because I haven’t received my controller. Now I think that’s because I ordered mine late so I’m on the lower priority end of the... See more

Company replied

Rated 3 out of 5 stars

Shipped my product through Amazon fulfillment. Not a problem on its own but the product price on Amazon's website (sold by NYXI) was cheaper than buying it from NYXI's site itself (and would have be... See more

Rated 3 out of 5 stars

I ordered my controller on November 24, and received my package 22 days later. I asked for a refund for the express delivery I had ordered, since it was no longer express at all. I'm waiting to see if... See more

Company replied

Rated 3 out of 5 stars

I ordered hyperion controller Order 21074043248235837256982088 in februari and it is still not shipped? Will it ever?


Company details

  1. Video Game Store

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(365)

74 reviews in the last 12 months

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Rated 4 out of 5 stars

Unclear using PayPal

When checking out via PayPal, the process somehow cancelled and I wasn't sure whether the order went through. It wasn't clear to me, whether I needed to stay on the site and enter more details.

October 8, 2024
Unprompted review
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Rated 2 out of 5 stars

DO NOT Buy From Official Site

They're legit, but don't purchase off their official website unless you want your personal data sold to scammers. I didn't realize it was a Chinese company until it I saw it was shipping from China, next thing I knew I was getting blackmail scams via email that include my name, phone number, address, and a photo of my house. I strongly advise you use a PO box with an alias, or just purchase off Amazon.

September 2, 2024
Unprompted review
Rated 4 out of 5 stars

Lots of choices but some confusion

There were a lot of choices available and a comparison for the Nintendo Switch controllers I was looking at. I was confused on why the platinum controller costs more but couldn't find an explanation so choose the black one instead. I loved the platinum one that looked like my favorite Gamecube controller but didn't want to pay extra for just a different color.

August 30, 2024
Unprompted review
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Rated 2 out of 5 stars

Shipping prices were outrageous

I needed to replace a stick cover that fell off while I was on a plane and ended up paying twice the price of the item just in shipping. That's ridiculous. But if I didn't buy the piece, the controller is useless. Spent 15 bucks to replace something that just kind of fell off the controller.

August 27, 2024
Unprompted review
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Rated 5 out of 5 stars

NYXI is the GOAT

The purchase system was fast and simple, searching for a controller wasn't a hassle at all. And I recently purchased the Hyperion pro and those controllers are incredible! No issues at all.

August 2, 2024
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Rated 4 out of 5 stars

Awesome service... but

Look, the site is awesome. The prices incredible with the anniversary discounts. Product arrived before expected, good packaging, a small gift. Service is awesome.

Bought a White Hyperion Pro.
The Sticks feel buttery smooth and its responsive and snappy. As a controller it works great.

However...
The quality of the plastic leaves something to be desired, and the rails attaching to the console feel somewhat frail.
My right controller doesn't have rumble, trying to fix it the site's "updates" downgraded the software from 2.1 to 1.7. Still not rumble. The instructions aren't as clear on how to change the LEDs.

I'm not happy with paying for the warranty delivery. So, im cutting my losses. Leaving a somewhat positive review and finishing with:
Awesome service, for an ok product.

(EDIT: As of august 1rst, the Rumble has begun to work, however my rating remains)

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

It was a journey but we made it!

Although I never tested out the wizard, the countless hours I spent on YouTube watching reviews to understand this product made me realize that this controller didn’t reflect my play style. It’s a great controller and has a lot of key components that makes it a beast whether you’re playing on switch or PC. I just so happen to be an avid handheld switch user so the Hyperion Pros was more up my alley. If I ever want a stand alone controller I will deff go with the Warrior or Wizard depending on how I feel. Other than that NYXI made my check out process a breeze while guiding me along the way to make sure I chose the right controller suitable for my everyday play style. Thanks again faculty and family of Nxyi, you guys really go above and beyond for your customers and that alone speaks volumes for the integrity of your company and team. Sincerely, thank you. Will be purchasing again in the near future. 10/10 recommend.

July 22, 2024
Unprompted review

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