Oakmans Estate Agents Reviews 

517
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making the entire process smooth and reassuring. Many highlight the exceptional service and customer care, noting that their needs were understood and met with great attention. The user experience is frequently described as easy and stress-free, with clear explanations and constant support throughout. However, some customers also noted issues with contact and communication, experiencing delays in receiving information or follow-ups. A few other people also felt that the management was dismissive and unhelpful when issues were escalated, leading to an unprofessional experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as professional, friendly, and helpful.... See more

Service

Customers had positive experiences with service, with many reviewers describing it as exceptional,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and approachability... See more

User experience

People report positive experiences with user experience, often highlighting how staff made them feel at ease... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jilly came to value my house and sell it. The whole experience has been amazing, she's really professional but also such a nice person. She's given a clear realistic plan of how to sell the property b... See more

Rated 5 out of 5 stars

From valuation to completion Oakmans were amazing! They made everything simple with viewings. We obtained a very quick sale and from there to completion they communicated almost daily and supported... See more

Company replied

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

517 reviews

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No recent history of asking for reviews

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Replied to 82% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(517)

378 reviews in the last 12 months

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Rated 2 out of 5 stars

Ignored safety concerns

I tried to purchase a house with them. The people I dealt with repeatedly tried to tell me that Radon levels of over 100bqm were safe and normal, when the UK average is 20bqm and anything over 100bqm requires mitigation. They also repeatedly ignored the fact that they had described a damp, high radon, non-ventilated basement space as usable, despite me quoting their own listing back to them multiple times and providing evidence it wasn't usable. I had to pull out of the purchase in the end, wasting months of everyone's time and a not insignificant amount of money. I don't know whether it's ignorance or gaslighting, but I don't appreciate either. Please get staff who care about customers concerns and know their stuff when it comes to housing, rather than trying to push sales through.

Edit in response to reply: As I told you multiple times, the surveyors report and the radon report were separate documents and one did not have any impact on the preparation of the other. The nine day radon test was part of the further investigation, and I requested a longer term test, which was refused. You never provided any hard evidence that the radon levels recorded were 'low', although I can produce multiple sources that state they're unsafe. Do better.

June 25, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi Keziah,

Thank you for taking the time to share your feedback. We're sorry to hear that you chose to withdraw from your purchase.

To clarify, the sellers arranged for a 9-day radon test at their expense, and an environmental search was also conducted, which both indicated that the radon levels were low. The surveyor's comments were a recommendation for further investigation rather than confirmation of an issue.

As estate agents, we are not qualified to provide advice on technical matters such as radon or environmental risks. We always advise buyers to seek guidance from their solicitor and any relevant specialists so they can make a fully informed decision.

We appreciate that purchasing a property can be a stressful process, and we respect your decision to proceed in the way you felt was best.

Rated 5 out of 5 stars

Amazing Team and Great Support

So far Oakmans has been so lovely to work with, in particular Tom on the admin side who was really reassuring and approachable, and Hau on the media side who was experienced and friendly. They have gone above and beyond!

June 25, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi Hannah, thank you so much for your lovely review! We're delighted to hear Tom and Hau made the process so positive for you. We'll be sure to pass your kind words on to them both.

Rated 5 out of 5 stars

Marketing by Lilli

Lilli visited my property today for the marketing photo's. She was very friendly and professional.

June 24, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi Kayleigh, thank you for your lovely review! We're so pleased to hear Lilli was friendly and professional, and we hope you love the finished marketing.

Rated 5 out of 5 stars

very professional

very professional, open to suggestions.
arrived on time and go straight to work

June 22, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your great review! We're pleased to hear you found the service professional, punctual, and efficient. We really appreciate your feedback and thank you for choosing us!

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Rated 1 out of 5 stars

Oakmans have persistently violated the…

Oakmans have persistently violated the law by entering the property without giving the minimum 24 hours notice throughout the tenancy with no safety issue to use as an excuse. The most recent being the most egregious.

A couple of weeks ago my partner and I were having sex and the agent turned up to the property with prospective tenants to show around. They had sent us notice 30 minutes prior to their arrival and obviously we did not see it anyway as we engaged in the enjoyment of our home.

If you have read the other reviews you’ll note a running theme of creepy men that work at oakmans making weird comments to young women renting their properties or being shown around them.

This Andrew Tate fan was absolutely aware of what was going on in the bedroom- for starters you could throughly gag my partner and you’d still hear the thunderous bounce of my 110kg frame against the bed and the headboard against the wall etc in the neighbours garden. The agent knew what we were doing and they still tried to enter. You could have heard me outside the closed front door to the house.

Apparently at least one of the staff feels entitled to view any tenants that are young student women in their bedrooms naked as and when they like, and indeed bringing a bunch of prospective tenants into the room whilst they did. This is someone whose hard drive needs checking and should not be left alone around women or children. I would be shocked if their DNA is not on a list already.

Not a surprise what kind of men they employ given the multiple reports from tenants on here of being forced to listen to open misogyny by oakmans agents.

I had just finished and had immediately put my head between my partners legs and was somewhat too enthusiastically involved in cunnilingus to notice the attempt to enter the room. As my ears were covered and under some firm pressure from their thighs, I was none the wiser until my partner suddenly shouted “YOU ARE NOT COMING IN HERE!!” which prompted a retreat from said agent I wish had not been so hasty.

Later we found the 30 minute “notice” we had been given.

This is the worst example of their flagrant disregard for the human rights of tenants during this tenancy.

Sadly I didn’t see his face and I don’t know his name. Because in the obvious absence of a decent father in his life, I’d like to explain to him in person why it’s a good idea to behave courteously towards women- and you know, not walk in on them unannounced whilst they are naked like a rapist. I think he would find the education gruelling but beneficial for his long term prospects (clearly for no reason other than his very obvious mental deficits must make learning of any kind incredibly challenging for him. whatever else would I mean).

Don’t rent from oakmans - particularly if you or any of your housemates are a young woman. Young women simply are not safe from the men like this at oakmans.

Can’t remember the exact date sadly.

May 29, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi there, thank you for taking the time to share your feedback.

We take all concerns regarding property access extremely seriously. Our team members are professionally trained and understand the importance of respecting tenants' privacy, as well as conducting viewings and property visits in a professional and appropriate manner for the benefit of both current occupants and prospective tenants.

If a member of staff attended a property without providing the required notice, this is something we would want to review internally, as we expect our procedures to be followed at all times. However, as this review has been posted anonymously and we do not have your name, property address, or any details that would allow us to identify the tenancy or the event described, we are unfortunately unable to investigate the matter further.
We would also note that a number of the allegations made within this review are extremely serious in nature. Based on the information available to us, we have no evidence to support these claims, and we do not believe they fairly reflect the professionalism and conduct of our staff. The graphic nature of the review and the assumptions made about individuals are particularly concerning.

Should you wish to discuss a concern regarding notice periods or property access, we would encourage you to contact us directly with further details so that we can investigate the matter properly.

Rated 5 out of 5 stars

Really professional

Hau the photographer was really professional, talked through what was going to happen listened to any concerns we had and also offered suggestions that would help in marketing the property.

June 18, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your wonderful feedback, Colin. We're delighted to hear that Hau provided such a professional experience, taking the time to explain the process, address your concerns, and offer valuable marketing advice for your property.
We'll be sure to pass your kind comments on to Hau!

Rated 5 out of 5 stars

Hau came today to take photos etc .Such…

Hau came today to take photos etc .Such a lovely young man Told me everything that he was going to do .

Excellent service

June 15, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi Debra,
Thank you for your lovely review. We're so pleased to hear that Hau made such a positive impression during his visit. Taking the time to explain the process and ensure everything is clear is an important part of the service we aim to provide, so it's wonderful to know this was reflected in your experience.

Rated 5 out of 5 stars

(photographer) Hau Voong was very professional

(photographer) Hau Voong was on time, professional in appearance and conversation whilst also being very friendly. He explained fully what he needed to do and explained his methodology to me. He went on to take all relevant photos and a 'walk through' video of the property. He showed me a number of the photos to confirm I was happy with the quality.
Would happily recommend.

June 12, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to leave us a review, Jon. We're pleased to hear that Hau provided a professional and friendly service throughout the appointment. It's great to know he kept you informed every step of the way and that you were happy with the photographs and walkthrough video.

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Rated 5 out of 5 stars

Wow Great lisiting

Wow our lisitng has just gone live and the photos are amazing. Jamie was so respectful of our house and also asked if we needed to remove any personal photos.
Its a promising start to selling and gives our house best chance to sell!

June 12, 2026
Unprompted review
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Reply from Oakmans Estate Agents

We're delighted to hear that you're so pleased with your listing, Carrie. It's great to know that Jamie made the experience a positive one by being respectful of your home and considerate throughout the visit. We're thrilled that the photographs have given you confidence in the marketing, and we hope they help your property attract plenty of interest.

Rated 5 out of 5 stars

Hau explained everything to us he…

Hau explained everything to us he helped us get the house ready by moving things around. He showed us the pictures he taken they were great. Thank you Hau

June 12, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi Joseph,
We're so pleased to hear that Hau made the experience such a positive one. It's great to know he took the time to explain everything, help prepare the property, and ensure you were happy with the photographs. We'll be sure to pass on your kind thanks to Hau.

Rated 5 out of 5 stars

Hau was great

Hau was great, he came over to my property to take pictures, he was polite, friendly and did his job efficiently. I was very pleased and would definitely recommend Oakmans to a friend.

June 10, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi Sue,
It's wonderful to hear that Hau provided such a positive experience. We're pleased that you found him polite, friendly, and efficient, and that you were happy with the service he provided.

Rated 5 out of 5 stars

Photographer gave very professional service …

Young man who came to take photos of my property knew what he was doing and has taken photos that truly represent the quality of my home.

He was humble, respectable and very professional.

June 5, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to leave us a review. We're delighted to hear that our photographer provided such a professional service and captured your home so well. It's wonderful to know that his friendly and professional approach made a positive impression.

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Rated 5 out of 5 stars

Jilly is truly amazing

Jilly is truly amazing, extreamly professional, as well as understanding and making you feel like a friend , when looking to sell this company is who I would recommend at all times
I want to thank jilly ans oak and for theee support

May 31, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your wonderful feedback, Sallyanne. We're so pleased to hear that Jilly's professional and supportive approach made such a positive difference to your experience.

Rated 5 out of 5 stars

Photography of our property

Lilli came to take photos and drone views of our property today she was professional and polite and I look forward to seeing her finished work

June 2, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Many thanks for your kind feedback. It's great to hear that Lilli made such a positive impression during her visit. We'll be sure to pass on your comments, and we hope you love the finished photographs and drone footage.

Rated 5 out of 5 stars

We had a fantastic service from…

We had a fantastic service from everyone at Oakmans, especially Lesley Barnfield. She was absolutely amazing and kept us informed at every stage. It helped us to feel relaxed even when there were delays in the run up to completion.

May 28, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your wonderful review, David. We're so pleased to hear that Lesley kept you informed throughout the process and helped make things feel more manageable, even during the delays leading up to completion. We really appreciate your kind words and are delighted you had such a positive experience with the team.

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Rated 5 out of 5 stars

Dominic was brilliant and made the…

Dominic was brilliant and made the whole process easy and stress free, offering advice where needed to achieve the best results. Great service!

May 28, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely review. We're so pleased to hear that Dominic made the photography process easy and stress-free, while offering helpful advice along the way. We'll be sure to pass on your kind words to him.

Rated 5 out of 5 stars

Oakmans media representative

Oakmans media representative, Lilli, was very professional and friendly. As the weather was too hot to take the dogs out while she was taking pictures & video she managed to continue while accommodating this. Both representatives we have met from Oakmans have been exceptional.

May 27, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely feedback. We're so pleased to hear that Lilli provided such a friendly and professional service, and that she was able to work around your circumstances to make the experience as smooth as possible.

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Very friendly, informative and helpful staff.

May 26, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Many thanks for your positive review, Vicki.

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