Oakmans Estate Agents Reviews 

519
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely helpful, making interactions pleasant and supportive. Many highlight the exceptional service, noting how the team provides clear explanations and proactive assistance, ensuring a smooth, stress-free user experience that simplifies complex situations. However, some customers noted issues with communication and professionalism. A few reported a lack of follow-up on requests, like surveys or offers, and concerns about staff not prioritizing customer needs. There were also mentions of dismissive management, administrative delays, and instances of unprofessional conduct, including concerns about disrespect and the handling of personal information during property viewings.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional, easy, and... See more

User experience

People report positive experiences with user experience, often highlighting how staff made them feel at ease... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising excellent communication during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jilly came to value my house and sell it. The whole experience has been amazing, she's really professional but also such a nice person. She's given a clear realistic plan of how to sell the property b... See more

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more

Rated 5 out of 5 stars

We had a very positive experience with Oakmans. We had a thorough chat about what we wanted, what we were looking for, our budget and what our main priorities are. We were then given options th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(519)

381 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oakmans media representative

Oakmans media representative, Lilli, was very professional and friendly. As the weather was too hot to take the dogs out while she was taking pictures & video she managed to continue while accommodating this. Both representatives we have met from Oakmans have been exceptional.

May 27, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely feedback. We're so pleased to hear that Lilli provided such a friendly and professional service, and that she was able to work around your circumstances to make the experience as smooth as possible.

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Rated 5 out of 5 stars

Highly recommend

Highly recommend. Very friendly, informative and helpful staff.

May 26, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Many thanks for your positive review, Vicki.

Rated 5 out of 5 stars

Very pleased with the photography so…

Very pleased with Hau & the photography he did so far. I’m very much looking forward to the end results. Was a very pleasant gentleman a credit to your company (Oakmans)

May 21, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely review, Angela. We're delighted to hear that you're so pleased with Hau's photography so far and that he made such a positive impression. We hope you're pleased with the finished results and wish you all the best with your sale!

Rated 5 out of 5 stars

Hau was extremely professional and…

Hau was extremely professional and diligent. Highly recommended.

May 21, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your review, Nathan. We're so pleased to hear that Hau provided such a professional service. We really appreciate your recommendation and kind feedback.

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Rated 5 out of 5 stars

At beginning of selling house journey…

At beginning of selling house journey and so limited contact with staff at oakmans at the mo,but shout out to Hau ,who is a lovely friendly guy who takes all the photos and videos. He is an asset to the team and a pleasure to meet as well as good at his job. My initial thoughts are why didn’t I go with Oakmans earlier.

May 21, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely review. It's fantastic to hear that your selling journey has got off to such a positive start. Hau will be delighted to hear your kind words - we're lucky to have him on the team. We look forward to supporting you throughout the rest of the process.

Rated 5 out of 5 stars

Amazing experience

Hau, the photographer from Oakmans, did an amazing job. The photos of my home are stunning, and he was kind, professional, and easy to work with. Highly recommend him!

May 18, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your wonderful review. We're thrilled to hear how pleased you were with the photographs and the service Hau provided. We'll be sure to pass on your kind words to him.

Rated 5 out of 5 stars

Marketing photography

Lilli has just been to photograph and video our property in readiness for it going onto the market later this week. Lilli was extremely friendly and professional throughout. Despite horrible weather she worked around us and our pets to capture the best possible images.

May 19, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your kind review. We're so pleased to hear that Lilli provided such a friendly and professional service. It's great to know she went above and beyond to work around the weather and your pets to capture the best possible images for your property.

Rated 5 out of 5 stars

A big thank you to Lilli

A big thank you to Lilli for photographing our home. She was friendly, efficient and professional throughout. She even went the extra mile to retake some photos at our request. Really happy!

May 18, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely feedback. Lilli will be thrilled to hear how happy you were with the service she provided. It's great to know her friendly and professional approach, along with her willingness to go the extra mile, made such a positive impression.

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Rated 5 out of 5 stars

Lilli has just spent an hour…

Lilli has just spent an hour photographing my home for Oakmans, she was so lovely. Explaining what she was doing and how it is done. Very professional.
Thank you

May 18, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely review. We're so glad to hear that Lilli made the experience such a positive one and took the time to explain everything throughout the visit. We'll be sure to pass on your kind words to her.

Rated 5 out of 5 stars

Helped by Chris to set up the sales…

Helped by Chris to set up the sales process, with ease and support and understanding

May 13, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Many thanks for your review, Rosalind. We're glad Chris was able to help get everything set up smoothly and provide the support you needed along the way.

Rated 5 out of 5 stars

friendly photographer quick service

May 15, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your review. We're pleased to hear you found our photographer friendly and were happy with the quick service provided. We really appreciate your feedback!

Rated 5 out of 5 stars

Hau’s Photography

Hau, photographer, was brilliant and his communication was top notch. His photography was exceptional as the photos were incredible.

Thank you Hau
Warm regards
Kevin

Dr Kevin Rowland MBE

May 14, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your kind review. We're so pleased to hear that Hau's communication and photography made such a positive impression. He'll be delighted to know that you were so pleased with the photographs. Thank you for your lovely feedback.

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Rated 5 out of 5 stars

We are in our first steps of selling…

We are in our first steps of selling our house with oakmans, they have been excellent so far, our photographer Hau was amazing and really welcoming. A great start to the selling process

May 13, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your review, Reece. We're pleased to hear you've had such a positive start to your selling journey with us. It's great to know Hau made such a welcoming impression, and we'll be sure to pass on your kind words.

Rated 5 out of 5 stars

So far I have had excellent service

So far I have had excellent service
James dealt with valuation and the gent that came to take photographs was superb

I made a great choice

May 12, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your review, Wayne! We're pleased to hear you've received excellent service so far and that both James and our Media Team made such a positive impression. We appreciate your trust in choosing us and look forward to supporting you throughout your journey.

Rated 5 out of 5 stars

First Time Buyer - Great Experience! ♥️

Thank you so much to Amber and Ryan for showing us the property and with the negotiations and their professionalism to secure our Son’s first home in Bromsgrove. Smooth process and so grateful to have had the offer accepted. Lots of work ahead to modernise the property and give it the love it deserves but we’re up for the challenge. Thank you Amber, Ryan and everyone at Oakhams Bromsgrove! ♥️

May 12, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Congratulations on securing your son's first home, and thank you for such a lovely review. We're so pleased Amber and Ryan were able to support you throughout the process and help make everything run smoothly. We wish you all the best with the renovations and hope the property becomes everything you've envisioned.

Rated 5 out of 5 stars

Excellent service

Excellent service

May 7, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your kind review! We're delighted to hear you received excellent service. We really appreciate your feedback and thank you for choosing us. Best wishes!

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Rated 5 out of 5 stars

Great smooth experience

Great smooth experience

May 7, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your great review! We're so pleased to hear you had a smooth experience with us. We really appreciate your feedback and thank you for choosing us. Best wishes!

Rated 1 out of 5 stars

Tried to view properties with this…

Tried to view properties with this agent, couldn't get no access to any properties

April 25, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi Andy, we're sorry to hear you were unable to arrange a viewing.

Unfortunately, without further details we're unable to look into what happened. If you'd be happy to contact us with the property address or your details, we'd be more than happy to investigate and see if there's anything we can do to help.

Rated 5 out of 5 stars

Excellent

Professional and quick !

April 30, 2026
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your kind feedback! We’re so pleased to hear you found our service professional and quick.

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