Cannot thank Sahela enough. We had a problem and although we had contacted Octopus several times, we didn't seem to be getting anywhere. In a matter of about 10 minutes Sahela calmly found the mistake... See more
Company replied
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Review summary
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What people talk about most
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Had an issue registering online. Managed to get through to an advisor quickly, issue resolved and new account set up with no issues whatsoever. Call handler was polite, clear and ever so helpful. Chec... See more
(I thought I heard the name Olivia but it might have been Lydia....) The service provided was friendly and efficient in the end. Thank you. It was frustrating initially when the website for busi... See more
Hello Octopus is a really good energy supplier to deal with. The customer services is quick and efficient. They are very understanding individuals. Both Jon and Hafsa helped me alot. We were in... See more
Company replied
Company details
Written by the company
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Contact info
Join the UK's business energy champions
4.9
Excellent
1K reviews
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Electricity supply for our village hall…
Moved the electricity supply for our village hall to Octopus as they offered a better deal than our current supplier.
Called and spoke with Herry, who was very helpful and sorted everything out over the phone, including putting through a referral discount we had.
Hadn't expected to pay a one month equivalent security deposit, but that will be credited back to our account in the following months.
October 22, 2026
Reply from Octopus Energy for Business
We are glad you enjoyed your experience transitioning your village halls's energy service to us. We appreciate your positive feedback regarding the helpful phone support you received!🐙✨
First class customer services
It was a very refreshing change to immediately get through to a real person. Absolutely brilliant. Karen could not have been more helpful. It was an amazingly stress free and very reassuring experience.
October 22, 2026
Reply from Octopus Energy for Business
We are absolutely delighted to hear that you had such a stress-free experience speaking with our team. It is wonderful to know that getting through to a real person so quickly made such a positive difference. Thank you so much for sharing your lovely feedback!🐙✨
Always a pleasure talking to your…
Always a pleasure talking to your agents! Very helpful as always!!
October 22, 2026
Reply from Octopus Energy for Business
We are absolutely thrilled to hear that you had such a wonderful experience with our team. Our team always strive to be as helpful as possible, and your kind feedback truly means the world to us!🐙✨
Reply from Octopus Energy for Business
Thank you for sharing! We will make sure this lovely feedback gets passed to Seb!🐙
Reply from Octopus Energy for Business
We are glad you enjoyed your experience with our quick and helpful team. Thank you for your feedback!🐙
Prompt and friendly response to my…
Prompt and friendly response to my concern about the rapid increase in my direct debit led to an agreed reduction.
October 22, 2026
Reply from Octopus Energy for Business
Glad we could support getting your payment sorted Susan! Thanks for taking the time to leave this review 🙌
Reply from Octopus Energy for Business
Thanks so much for the kind words! 🐙
I have been with Octopus for many years.
I have been with Octopus for many years now.
As far as I am concerned all Octopus staff/customer service are fantastic. All queries/questions are sorted straight away and certainly within 24 hours.
Keep up your great work.
Thank you.
October 22, 2026
Unprompted review
Reply from Octopus Energy for Business
Wow thank you John! So nice to hear you feel we're doing a great job 👏
Reply from Octopus Energy for Business
Thanks for leaving this lovely review Liz! Glad we could help ☺️
Switch from EON Next to Octopus
Tom in customer services was very helpful, swift and got our company set up to switch to Octopus from January 1st 2027.
October 21, 2026
Reply from Octopus Energy for Business
Thanks so much for the kind words! Great to have you on board Di 🐙
Great customer service
Great customer service - professional, knowledgeable and (as a company) compassionate.
October 21, 2026
Reply from Octopus Energy for Business
Great to hear you had such a good experience with our team! Thanks for leaving this review 😄
Always a pleasant interaction octopus…
Always a pleasant interaction octopus staff are super lovely and helpful
October 21, 2026
Reply from Octopus Energy for Business
Thanks for leaving this lovely review! ☺️
Great and efficient service- Charlotte…
Great and efficient service- Charlotte offered levels of service and solutions over and above what I requested- Great!
October 21, 2026
Reply from Octopus Energy for Business
Thanks so much for the kind words! 🐙
Excellent response by Emily
Excellent response by Emily, resolved the issue really quickly and effectively
October 20, 2026
Reply from Octopus Energy for Business
Great to hear you had such an easy experience with Emily! Thanks for leaving this review 😄
Great customer service
October 21, 2026
Reply from Octopus Energy for Business
Thanks so much for the kind words! 🐙
Very good service thank you for your…
Very good service thank you for your service highly recommended
October 21, 2026
Reply from Octopus Energy for Business
Thanks for leaving this lovely review Kamil! ☺️
So far so good with Octopus
So far so good with Octopus. My Call was answered quickly and my problems addressed efficiently and politely.
October 21, 2026
Reply from Octopus Energy for Business
Thanks for leaving this lovely review Vicky! ☺️
Jack was able to deal with my switch…
Jack was able to deal with my switch over there and then without any issues or need to call back.
October 20, 2026
Reply from Octopus Energy for Business
Thanks so much for the kind words! 🐙
Dexter was incredibly helpful
Dexter was incredibly helpful , patient and knowledgeable.
October 21, 2026
Reply from Octopus Energy for Business
Thanks so much for the kind words! 🐙
A great experience
A great experience with Jamie-Lea today who made switching my business energy easy and stress-free
October 20, 2026
Reply from Octopus Energy for Business
Switching business energy should always be a breeze! We are absolutely thrilled to hear that your experience was so smooth and completely stress-free. Thank you for sharing this lovely feedback with us! 🐙
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