Octopus Energy for Business Reviews 

Very helpful and knowledgeable customer service rep when swapping to Octopus Energy today

I was trying to add switch a gas account from another supplier to Octopus, for a premises which already had an existing electricity account with Octopus. Octopus employee Tuf was able to sort it out as it could not be done online. The default option for online switches for dual fuel sites is to offer fixed rate prices for both fuels at once, but in this case the electricity was already with Octopus. It might be helpful if Octopus created a mechanism by which such switches can be done online. That's why I had to ring Octopus and speak to Tuf. The process took quite a long time - there was some postcode confusion. Tuf was pleasant and courteous throughout.

Excellent customer service . They will given you attention. I spoke with a lady name fionn .
She was very helpful . After she explained the situation. And fixed my problem. Thank you fionn

Following a change of Bank accounts, we had to rectify a declined DD and shift it to the new account. Meah was so helpful and swift. All sorted in one short telephone call.

Cannot thank Sahela enough. We had a problem and although we had contacted Octopus several times, we didn't seem to be getting anywhere. In a matter of about 10 minutes Sahela calmly found the mistake, rectified the problem and sorted everything out. It's like a weight has been lifted. Thank you so much.

Sharon was really helpful and friendly.

Fantastic from start to finish, Darren was very helpfull

Easy to switch, good customer service.

very quick, understood my question and resolved immediately

Hi good evening. I registered my supply both electricity and gas from EDF and the lady was very helpful at Brent Cross where you have a stand and the lady‘s name was Olivia. She was very helpful with everything that she did to enable the transfer to take place.

The operator just made things simple and was a delight. What a pleasant change - Octopus even answer the phone!

Today I contacted you for help with a problem with a property that I own and your representative was very good and hopefully it is now sorted

Customer service was really good, helped me sort out a new tariff when I had been unable to do so online.

Received an email confirming new tariff really quickly.

Quick, competent and informative.

Just like to thank zoe for her help and made it so easy to do keep up the good work and have a great day Gary

Leah was so helpful with changing our business tariff as we had lots of questions. She was really prompt in coming back to me and this was so useful! :)

Octopus's engineer arrived early and installed the meter in no time. He was friendly and engaging and worked with quiet efficiency, powered by a Cornish pasty. Excellent service.