Cannot thank Sahela enough. We had a problem and although we had contacted Octopus several times, we didn't seem to be getting anywhere. In a matter of about 10 minutes Sahela calmly found the mistake... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Had an issue registering online. Managed to get through to an advisor quickly, issue resolved and new account set up with no issues whatsoever. Call handler was polite, clear and ever so helpful. Chec... See more
(I thought I heard the name Olivia but it might have been Lydia....) The service provided was friendly and efficient in the end. Thank you. It was frustrating initially when the website for busi... See more
Hello Octopus is a really good energy supplier to deal with. The customer services is quick and efficient. They are very understanding individuals. Both Jon and Hafsa helped me alot. We were in... See more
Company replied
Company details
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Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
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Join the UK's business energy champions
4.9
Excellent
1K reviews
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Just like to thank zoe for her help and…
Just like to thank zoe for her help and made it so easy to do keep up the good work and have a great day Gary
October 19, 2026
Reply from Octopus Energy for Business
Thanks so much for the kind words! We'll make sure Zoe sees this 🐙
Changing business tarfiff
Leah was so helpful with changing our business tariff as we had lots of questions. She was really prompt in coming back to me and this was so useful! :)
October 13, 2026
Reply from Octopus Energy for Business
Leah is great! Thanks so much for the kind words! 🐙
Super service
Octopus's engineer arrived early and installed the meter in no time. He was friendly and engaging and worked with quiet efficiency, powered by a Cornish pasty. Excellent service.
October 12, 2026
Reply from Octopus Energy for Business
So great to hear you had a good experience with our engineer! Thanks for leaving this review
I can honestly say that switching to…
I can honestly say that switching to Octopus Energy has been a great experience when compared to the service I have received from EDF over the last few years. Customer service is prompt and precise a very straightforward process to switch energy suppliers apart from EDF
October 18, 2026
Reply from Octopus Energy for Business
Thanks for leaving this review Brian! ☺️
Very Easy to deal with and contactable…
Very Easy to deal with and contactable and great service all around
October 17, 2026
Unprompted review
Reply from Octopus Energy for Business
Thanks so much Michael! Ease is what we're all about 😊
I'm on my second ombarsman compliant
I'm on my second ombarsman compliant. Absolutely useless. They use every tactic in the book to put off doing anything about fixing my timing meter while, I'm still over paying for my electric. Yet they still keep putting the price up.
October 16, 2026
Unprompted review
Reply from Octopus Energy for Business
Hi Tom
I'm sorry to hear that things haven't gone to plan for you in this instance. We've requested some more info from you so we can help get this fixed and are committed to doing so.
If you do have a business account, rather than domestic only, please could you provide the account number for it as requested through Trustpilot?
Thanks so much,
Chris
It was so nice to speak to someone I…
It was so nice to speak to someone I could understand made my life easy
The person that sorted out my transfer
is a asset to Octopus energy
October 16, 2026
Reply from Octopus Energy for Business
Thanks for leaving this kind review Ian! ☺️
My call was answered immediately and…
My call was answered immediately and Mev dealt with my enquiry very professionally, following up with emails. Great service
October 16, 2026
Reply from Octopus Energy for Business
Thanks so much for the kind words! 🐙
Fab, thank you
It is great to be able to speak to a real person when you have a query.
They are always super helpful on the phone.
Giving meter reads online is easy and their invoices are clear to understand.
October 16, 2026
Reply from Octopus Energy for Business
Thanks for leaving this review Dawn - great to hear it's been smooth! ☺️
Amber was very patient and articulate…
Amber was very patient and articulate with all of my questions. She had a lovely and pleasant manner and was as helpful as she could be in giving me the information so that I could make an informed choice about my new contract. Thank you
October 16, 2026
Reply from Octopus Energy for Business
Thanks for leaving this review! ☺️
Enquiry ,regarding password and how to log on
Phone was anwered within a couple of minutes,lady on the end very polite ,and helpfull with my enquiry ,about logging onto my business account..
October 16, 2026
Reply from Octopus Energy for Business
Thanks for leaving this review Mark! Quick and easy is what we do ☺️
Super easy process changing from my…
Super easy process changing from my current Electricity supplier to Octopus.
Louis was super helpful.
October 16, 2026
Reply from Octopus Energy for Business
Thanks so much for the kind words! 🐙
Excellent customer service
Tom was very helpful, easy to understand and could answer all of my questions
October 16, 2026
Reply from Octopus Energy for Business
Thanks Andy!
It was easy to communicate by email and…
It was easy to communicate by email and then by telephone. Easy to get through to a human and didn't have to wait too long. The advisor we spoke to picked up our request immediately and without any complications and was polite throughout. This so far has been an easy switch over. Thankyou
October 16, 2026
Reply from Octopus Energy for Business
Thanks for leaving this review! We love human to human service so glad to hear you do too ☺️
Anagha has been very helpful and…
Anagha has been very helpful and communicative in resolving our account export links, finally resolving a query I first raised in June.
October 15, 2026
Reply from Octopus Energy for Business
We're sorry to see this took a while to get fixed! Glad to see it's now getting resolved. Thanks Nanette 🐙
Reply from Octopus Energy for Business
Thanks so much for the kind words! 🐙
Very friendly and explained everything…
Very friendly and explained everything clearly to me - wasn't rushed and took time to explain the process of switching suppliers well. My friend had a refer a friend offer so we will both receive £75 back too!
October 15, 2026
Reply from Octopus Energy for Business
Thanks so much for the kind words! We LOVE a referral 💰 🐙
Extremely pleased.
I called today just for information. Brandon helped me through finding all the information from my supplier and explained everything to me. He was so good and helpful, I signed up. Thank you Brandon.
October 15, 2026
Reply from Octopus Energy for Business
Great to hear you had such an easy experience with Brandon! Thanks for leaving this review 😄
Excellent response
Got through to a human with the press of one button in the app much better than repeated inputting of account number on previous providers phone line earlier!
October 15, 2026
Reply from Octopus Energy for Business
Thanks for leaving this review! ☺️
Was easy to communicate with the person…
Was easy to communicate with the person I spoke. He had lots of patience and explained the process so I can understand. Thank you for great customer service experience
October 15, 2026
Reply from Octopus Energy for Business
Great to hear you had such an easy experience with our team! Thanks for leaving this review 😄
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