Octopus Legacy Reviews 

3,522
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally professional, warm, friendly, and patient during appointments, making everyone feel completely comfortable and at ease. People genuinely appreciate how clearly the knowledgeable advisors explain complex estate planning and will-writing processes without ever applying any pressure whatsoever. Some reviewers were not happy with communication issues and frustrating delays experienced long after their initial meetings took place. A few consumers also mentioned encountering significant difficulties when trying to reach customer support or waiting many weeks for prompt responses regarding their important documents.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their knowledge, professionalism, and... See more

Service

Customers consistently note positive experiences with service, highlighting knowledgeable and helpful... See more

User experience

People report positive experiences with user_experience, highlighting that staff members are friendly,... See more

Customer service

Consumers find customer service to be positive, frequently highlighting supportive and patient advisors who... See more

Instructions

Customers had positive experiences with instructions, noting that explanations were clear and detailed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My appointment with Gloriah could not have gone better. She was very knowledgeable and professional, but also warm, friendly and empathetic. I now have complete peace of mind that everything is in pla... See more

Rated 5 out of 5 stars

Fleur was excellent and very easy to talk to and explained everything clearly and professionally. She was able to answer all questions needed and flexible to allow for changes if so needed at later st... See more

Rated 5 out of 5 stars

Dan was great! Straight to the point explained different aspects well. Made me feel at ease and answered questions honestly. Kept all jargon out of it and explained different scenarios. I also liked t... See more

Rated 5 out of 5 stars

The person who did my will(Vishal Patel) was brilliant, easy to understand, open about how the will works, I've already told my friends about (Vishal Patel) to get there wills done, he's going to get... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

Octopus Legacy, formerly known as Guardian Angel, is the place to plan for death and find support after a loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something much more human. Share more than money: leave voice notes, music, recipes and videos. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one. Death can come between us, leave mess, legal fees, frustration. But it can also connect us. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,522)

2,329 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. Made writing my will very easy. I would recommend this company. I did it via dogs trust. I love dogs so it was an easy decision to leave a donation to them

March 10, 2026
Rated 5 out of 5 stars

Our experience

Cara explained everything very clearly. She answered out questions clearly so we're able to make an informed decision on what we wanted
Very happy

August 7, 2026
Rated 5 out of 5 stars

Gloriah was very helpful and…

Gloriah was very helpful and knowledgeable about the wills that we wanted to put in place. Ours is a more complex mirror will due to our daughter having a disability so we needed to make sure we were doing this correctly, Gloriah listened to what we required and made a difficult situation much more easy and manageable, thank you!

August 7, 2026
Rated 5 out of 5 stars

Maggie is amazing representative

Maggie is amazing representative, she’s calm, listen with patience, explained every points I need to know without made me feel pressured.
She made me feeling comfortable with her consultation though out.

August 7, 2026
Rated 5 out of 5 stars

Easy and reassuring experience

From an initial information call with Sam to my estate planning session with Jordan, the whole process was simple, informative and human. It was great to have a really pragmatic conversation about making my wishes legal, the whole process was explained well and I like the fact that octopus legacy was started to solve a difficult problem for others losing family suddenly without plans/wills in place. I utilised the charity partners option to write my will through the funded option. I hope more people get theirs wills organised, it is the way we can look after our loved ones/solve some stress and worries when we are no longer here.

August 7, 2026

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