My appointment with Gloriah could not have gone better. She was very knowledgeable and professional, but also warm, friendly and empathetic. I now have complete peace of mind that everything is in pla... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Octopus Legacy, formerly known as Guardian Angel, is the place to plan for death and find support after a loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something much more human. Share more than money: leave voice notes, music, recipes and videos. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one. Death can come between us, leave mess, legal fees, frustration. But it can also connect us. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.
Contact info
United Kingdom
- octopuslegacy.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knowledgable and friendly service
Dan was brilliant and left us feeling far more knowledgeable!
The professional way in which we were…
The professional way in which we were dealt with
Paul was very helpful and informative
Paul was very helpful and informative. He was personable and friendly and it felt like our will was in good hands
Highly recommend
Had a great consultation with Jordan, the whole process was easy and well explained. Would highly recommend!
Alistair was very professional and also…
Alistair was very professional and also easy to talk to. He went through everything and made it easy to understand and included some scenarios to cement our understanding.
Very professional and very friendly
Very professional and very friendly, explained everything simply and clearly, will use the company again.
Will making made easy
Fleur was so helpful and friendly, made me feel at ease. She was able to reassure and answer any queries and doubts I had. I was able to understand everything that is involved in making a Will. I would not hesitate to recommend Octopuslegacy to anyone.
Interest on held account
I asked if there was any interest on the £85000 that New Law Cardiff held in their account for 18 days. They said it was less than £20. Anything less than £20 they do not pay out. It's easy to get 3 or 4 percent these days. If it was 3 percent it would have been £90. But octopus have told me it's considerably less than this. Totally baffled.
Rachel was very knowledgeable and…
Rachel was very knowledgeable and helped walk us through the requirements and options available for a Will. We worked through a number of the options with further aspects to be considered.
Will writing service
I was impressed with the ease and speed of their will writing service. It looks very professional and I would recommend their service.
Simon explained the process very…
Simon explained the process very clearly and without complicating anything. We really valued his advise and his friendliness. Made what was a daunting process into something easier and peace of mind as a result.
During the conversation
During the conversation, Geri the contact person showed that she was in control of all historic details and fully explained the way forward.
Great expereince
Vishal was friendly, knowledgeable and very efficient. I would recommend his services to family and friends.
Gerri was so helpful her non bias…
Gerri was so helpful her non bias advice and knowledge really helped us what a wonderful lady she is
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








