Octopus Legacy Reviews 

3,611
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,351 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally knowledgeable, polite, and approachable, making stressful tasks much more manageable. Reviewers emphasize that consultations are conducted patiently and clearly, ensuring that everyone feels completely at ease throughout the entire process. Clients appreciate the professional guidance received during home visits and video calls, which delivers complete peace of mind. However, some customers also noted communication delays and frustrating issues with follow-up support after their initial appointments. A few reviewers expressed dissatisfaction regarding unreturned emails and unsatisfactory experiences once details reached the drafting department.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, knowledge, and friendly... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and helpful advisors who... See more

User experience

Consumers find user experience to be very positive, highlighting that the process is simple and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being thorough,... See more

Instructions

People report positive experiences with instructions, noting that guidance throughout each section of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My appointment with Gloriah could not have gone better. She was very knowledgeable and professional, but also warm, friendly and empathetic. I now have complete peace of mind that everything is in pla... See more

Rated 5 out of 5 stars

Dan was great! Straight to the point explained different aspects well. Made me feel at ease and answered questions honestly. Kept all jargon out of it and explained different scenarios. I also liked t... See more

Rated 5 out of 5 stars

Fleur was excellent and very easy to talk to and explained everything clearly and professionally. She was able to answer all questions needed and flexible to allow for changes if so needed at later st... See more

Rated 5 out of 5 stars

The person who did my will(Vishal Patel) was brilliant, easy to understand, open about how the will works, I've already told my friends about (Vishal Patel) to get there wills done, he's going to get... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

Octopus Legacy, formerly known as Guardian Angel, is the place to plan for death and find support after a loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something much more human. Share more than money: leave voice notes, music, recipes and videos. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one. Death can come between us, leave mess, legal fees, frustration. But it can also connect us. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 92% of negative reviews

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4.9

All reviews

(3,611)

2,413 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, Fleur was brilliant and provided all information I needed z would highly recommend if you want an easy and smooth process

August 12, 2026
Rated 5 out of 5 stars

Really easy to do

Really easy to do - I needed to write my first will because I was married, we were buying our first home together and expecting our first baby. I completed my will in less than 20 minutes while lying in the bath!
If you had a complex estate this might not be for you, but for me it was really simple and fast to complete and covered everything I needed without needing loads of information and documents to complete each section. I got a free copy of mine and my husband got his for a discount.

August 12, 2026
Rated 5 out of 5 stars

Updated my Will…

We have had our Will with this company ( WSL) for many years. Needed to update it and Tony came and visited us at home to advise and help us, which was expertly explained. Very happy with the service of this company. Highly recommend

August 12, 2026
Rated 5 out of 5 stars

I am so grateful to Hardeep

I am so grateful to Hardeep - he was very easy to talk to, and respectful, and something very important to me - he has a great sense of humour.
He explained the whole process in a way I could understand, which made things very easy. I had never dealt with making a Will before and he made it simple and precise. He is really good at what he does!

August 12, 2026
Rated 5 out of 5 stars

A Great Experience Creating My Will

I recently completed my Will through Octopus Legacy and couldn't be happier with the experience. The whole process was straightforward, clear, and easy from start to finish.

A special thank you to Rijan Breznica, who was incredibly helpful throughout. Rijan took the time to answer all my questions, explained everything clearly, and made the whole experience feel simple and stress-free.

I'm very pleased with the service I received and would happily recommend Octopus Legacy to friends and family.

July 23, 2026
Rated 1 out of 5 stars

Received a really bad service from this…

Received a really bad service from this company. I spent about £2000 on a will.

It came back with so many errors. Worst of all, it was written up for my estate to bypass my kids and go to others for some reason.

The communication since to get this rectified has been terrible

August 12, 2026
Unprompted review
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Reply from Octopus Legacy

Hi Raj,

I'm disappointed to hear that this has been your experience. I've requested more information via Trustpilot so we can help get to the bottom of this for you.

Octopus Legacy

Rated 5 out of 5 stars

I was extremely impressed with Kara

I was extremely impressed with Kara. Discussing your will and what happens after you’re no longer here can be a difficult and sensitive conversation, but she made me feel completely comfortable.

Her professionalism, experience, communication skills and, above all, her compassion really stood out. She took the time to listen, gave thoughtful advice, and explained everything clearly and with genuine care.

Kara is an excellent professional, and I would highly recommend her to anyone looking for support with making a will.

August 11, 2026

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