Microsoft Office Reviews 305

I rate a company not when things are going good but what they do when things go wrong and Microsoft are appalling in that regard, dont buy this product because without you knowledge then can bar your key behind your back so you cant use it and they will not help

Activation is terrible.slow, communication errors, Microsoft sells different product then i was purchasing. Unfortunately there are no alternatives to Microsoft Office. But if works awfully

Office wont share due to some kind of technical issue - spent 5 hours NOT fixed, they keep closing the case. Then I get told I am blocked for too many shares - but this was MicroSoft that did this on a screen share. Called again, got cut off. Just look at this list

I took out the ID numbers.

Service requests

Sharing Microsoft 365 subscription
(#7029429)
Service request closed•
12/8/2023 at 05:42 PM
Sharing Microsoft 365 subscription

wont share
(#7029427)
Service request closed•
12/8/2023 at 05:17 PM
wont share
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UNABLE TO SHARE SUBSCRIPTION
(#7029217)
Service request closed•
12/6/2023 at 08:40 AM
wont share

cannot share office
(#7028956)
Service request closed•
12/3/2023 at 09:45 AM
cannot share office

cannot share
(#7028906)
Service request closed•
12/2/2023 at 05:56 PM
cannot share

Sharing Microsoft 365 subscription
(#7028905)
Service request closed•
12/2/2023 at 05:45 PM
Sharing Microsoft 365 subscription

We have been with microsoft for years. I recently changed credit cards. I contacted ( no idea how I found it because I cannot find it now) online chat and the agent assured me when I questioned a pending charge to old credit card - I would not be charged the pending charge only the new charge on the new credit card. I WAS charged on both cards but there is NO avenue to sort this out with microsoft. Their online help only works if its a standard issue or problem SO annoying and frustrating. Little customers no longer matter to BIG corporations it seems.

For ONLY one reason, to fill out a form online, I needed Word. I took out a subscription with the intention to cancel before the trial is finished, logged in and let windows/Microsoft do it's heavy downloading to take over my computer. I filled in the necessary form and sent it off. I go to log in two days later and receive the message you cannot log in you are blocked due to too many attempts using wrong password/email address. So I ask for a code to be sent, code will not let me in, I ask for a new password, changing password will not let me in. I go to Google to find out how to get in touch with Microsoft, they say it's easy, just log in and go to the contact Microsoft section. ....but I can't log in!!!!! So I Google some more and find an email address, support at microsoft com and send them a desperate email asking them to end my subscription. They don't reply so I send another one next day threatening legal action if they don't reply. No reply!!! I Google again and hey presto I find a telephone number you can call in Amsterdam, I call the number and listen to the prerecorded options, go through them all and the last one tells me log in to Microsoft to receive further help!!! BUT I can't log in because Microsoft have blocked me!!!!!! So yesterday I receive an email from Microsoft saying that they will start charging me from 27 September when I 1. Do NOT WANT THIS SUBSCRIPTION and 2. Even if i wanted it I CANNOT LOG IN and 3. I was forced to buy a new credit card so the number has changed on the billing to prevent billing. It is IMPOSSIBLE to contact Microsoft without logging in so Microsoft SUCK!!!!!! I have given one star but they deserve 0 stars when you don't want it, don't need it and can't use it and will be charged for absolutely nothing. No customer help options!!! Terrible .

Microsoft Office 365, Stutters, includes delayed responsiveness and corrupt data, extremely well-paid Microsoft programmers need a hell of thumping, includes a lack of responsibility in thoughtfully verifying excel lack lustre correctness, they have ruined Microsoft Office 365 and have created an immense sluggish excel workbook.
I have split my excel worksheets into individual workbooks with no improvements obtained from Office 365, now time to cancel Microsoft Office 365 and return to Microsoft Office 2019 Pro in which is a better alternative than Microsoft Office 365.

I am just a simple small company trying to make a living. All of a suddenI lost microsoft e-mails. They just disappeared. Lost everthing I have ever sent or received and couldn't send or receive anything. Report the fault through standard chanels. Firstly I get an acknowledement that some one would contact me. Nothing for three days. I reported it again and someone called from the USA and told me to do a few things over a couple of calls and nothing would work.

She referred me to another customer support team in the USA. They called, tried a few things and it didn't work. He said he would look into it and call back within half an hour and nothing. No response to any further e-mails. e-mails are my lifeblood. But I'm nothing to them. Who cares about a small company in the UK.

I've lost business because of it and it seems Microsoft couldn't give two hoots. I am in the UK

People sitting at microsoft office are the worst trashbag developers world has ever seen. Microsoft surely has financial resources to hire someone capable, but they don't care about the time wasted by their customers and fustration from their customers caused by their imbecilic developers. Not only that all office tools are trash, communication between those tools, for example excel and access is even worse. That is how much Microsoft appreciates their customers.

So I have been trying to get a credit card that does not belong to me removed from my subscription. I can't do it as there is an outstanding balance that has to be paid.
All I get from Microsoft is emails saying they are resolving it or an email telling me how to delete it. It can not be deleted until the balance is paid off. why should I pay for it I wonder.
Then there are domain names on the account that is not linked to my line of business, guess what, it can not be deleted even after it has expired.

Now I have been trying for over a month to get this resolved, and no luck.
Incompetent people working for a big company. don't care as they just get paid a salary to be there.

I am looking at alternatives to Microsoft options if anyone knows of good software.

Microsoft 365 introduced at work. Firstly it looks horrible. Secondly, so user unfriendly. Fo a program that many of us use daily why change things and hide them? Why make us do long complex instructions when a single command could do? Emails are so horrible now. Hard to compose and organise. This is an absolute dud of a program and buy something else.

Horrendous
Initially set up as a 12 month subscription then amended to a monthly payment plan.
Cancelled my order after 24 hrs of using the free trial.
I have now been charged £79.99 for the yearly fee?
Called the customer helpline lady didn't understand my query at all and kept muting the call and asking me to call back tomorrow she hadn't taken any of my details?
How do I get my money back it's a cancelled subscription?
Avoid at all costs!

Having paid my annual subscription, I now get a pop up from Microsoft singing its praises - how all my stuff in one place. BUT I CANNOT MOVE THIS THING MEANING MY COMPUTER IS UNUSEABLE! There is now way it scrolls down so I can acknowledge and exit! It has rendered my machine useless. I cannot see the screen!

There should be a zero star for the awful service they provide!!!!
They can't speak English, so they hang up!
I paid for Microsoft Office 365, product dis not upload, called for support, could not get technical help not cancel order.
Totally incompetent!!!

My experience with Microsoft office and outlook.
Following purchase of Ms Office on-line from a legitimate source, I am unable to access my documents on computer.
My Emails are frequently blocked if I access them from different parts of the world while travelling, defeating the purpose of web based emails. I have emailed the CEO, and Microsoft support without any luck. It is something I would not recommend to anyone,

Do not get Microsoft office. They make you get free trial and if you don’t cancel within 7 days you can NEVER CANCEL. There is no cancellation button or anything and the worst part it’s not direct debit, it’s recurring payments which means you can’t even cancel from your banking app. I had to leave my bank at the end because they made it so difficult

I've been a loyal Microsoft user for years, and I'm always impressed with the quality and reliability of their products. Whether it's Windows, Office, or any of their other software or hardware products, Microsoft always delivers a great user experience. Plus, their customer service is always top-notch and responsive.

Except for a few minor issues, I never had any problems with Microsoft. Especially the BI tool is worth the money!

Avoid. Avoid. Avoid.
Completely unethical wgen charging auto-renewal. Took money from account without consent. Took money through an expired card! (Will be speaking with the bank) and refused a refund. This company has zero respect for customers, no consideration of consumer rights, and will put profit ahead of morality every time.

Microsoft Office - Support Team is a Big Joke. I purchased office 2016, 2019, and 2021 for my MacBook Pro Computers. If you call their support team you are in for a big surprise. You have to pay $400.+ to speak to someone. Otherwise, communication is via chat, and their experts do not have a clue on how to help. One so-called expert tried to do a screen share and discovered that his software did not work and needed to report it. I blame the CEO at Microsoft for not offering real support.

Adebukola solved my sound issue very quickly and I am very happy with Microsoft Support. Thanks!