Very poor customer service , my tank was supplied via a 3rd party and after delivery it was found to be faulty so had to be sent back , kept ringing asking when was it being collected and asking about... See more
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Unfortunately i had a problem with my tank and was very concerned i need not of been it was sorted out brilliantly by your company with in a-few days , a new tank supplied and fitted brilliant service... See more
Would have given 5 stars if we had been advised of a delivery date. Great service otherwise, but we felt sorry for the driver who had been sent out in a too wide truck - even though we advised of la... See more
Company replied
Huge thanks to Olly who went above and beyond to ensure our oil tank arrived in time to be installed. Super customer service. Thank you Olly for your kindness and understanding. Best wishes, Keren x
Company replied
Company details
Written by the company
Oil Tank Supermarket is a One-Stop-Shop for Oil Tanks and accessories. Wide range of Plastic oil tanks, Steel oil tanks, Bunded oil tanks, Single Skin oil tanks, Fire Protected Tuffa Oil Tanks, Diesel Dispenser tanks, gauges, kits and other fittings. Premium range of Heating Fuel Oil Tanks with up to 12 Tear Warranty. Free Nationwide Delivery. Payment options available. Made in Britain.
Contact info
25 Cottesbrook park, NN11 8YL, Daventry, Northamptonshire, United Kingdom
- 03301748550
- sales@oiltanksupermarket.co.uk
- oiltanksupermarket.co.uk
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Replied to 10% of negative reviews
Typically replies within 2 weeks
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Reply from Oil Tank Supermarket
Ordered online
Ordered online, quick and easy.
Arrived 3 days later as stated.
Excellent quality, very pleased.

Reply from Oil Tank Supermarket
Didn't give 5* as delivered in back of…
Didn't give 5* as delivered in back of van with no tail lift.
170kg with 3' drop not ok

Reply from Oil Tank Supermarket
Next day delivery for urgently needed…
Next day delivery for urgently needed tank at great price.
Can’t ask for more

Reply from Oil Tank Supermarket
Delivery
Ordering online was brilliant and exceptionally easy; when I phoned u with a query, the gentleman was very helpful and I was advised I'd get a phone call 30 minutes before delivery - great! However ... having waited in until 5.45pm, a few minutes after I then went out I was notified the delivery driver turned up; he said he hadn't been given my phone number. Fortunately I was able to arrange for someone to take delivery as a signature had to be provided. I've spoken with Oil Tank Supermarket so they are aware of my feedback prior to my review going live, here; they were fantastic but I think they were let down by their delivery service.

Reply from Oil Tank Supermarket
Great service
Great service, best price and fast delivery. Would certainly recommend

Reply from Oil Tank Supermarket
Very good website and ordering
Very good website and ordering. Excellent communication and the tank arrived as described when expected.

Reply from Oil Tank Supermarket
A friendly and efficient service and…
A friendly and efficient service and well priced

Reply from Oil Tank Supermarket

Reply from Oil Tank Supermarket
Tank’s capacity listed incorrectly
Tank’s capacity listed incorrectly, so delivered and 200litre shy of what its capacity should be. I’m now having to return the tank as there “best price guarantee” is a load of tosh and buying from TUFFA themselves is actually cheaper. They refused to price match the tank despite me having it on site. It took 5 weeks to be delivered despite advertising 3-4 weeks. All in all a terrible experience with shocking customer service and a waste of 5 weeks
As I can’t reply to your response I’ll edit my review, it was impossible for me to send you a price match before hand as I didn’t have another price for a 1400 litre tank. As soon as the mistake was noticed I gave you a price for the exact same tank from a different supplier. You refused to match it so today the tank was collected, which just shows the type of customer service provided, you’d rather no doubt spend as much to take the tank away than put would’ve cost you to just price match it. Adding to the inconvenience to myself and my customer.

Reply from Oil Tank Supermarket

Reply from Oil Tank Supermarket
Ignored all emails when asked about the…
Ignored all emails when asked about the warranty and getting proof of warranty card. Tank nearly got damaged on delivery as driver let young son operate the tail lift on lorry

Reply from Oil Tank Supermarket
Order processed promptly and delivery…
Order processed promptly and delivery as promised

Reply from Oil Tank Supermarket
so nearly 5 stars....
Would have given 5 stars if we had been advised of a delivery date.
Great service otherwise, but we felt sorry for the driver who had been sent out in a too wide truck - even though we advised of lane narrowing at the start.

Reply from Oil Tank Supermarket
Great price and longer than usual…
Great price and longer than usual warranty. The delivery driver was very cheerful and helpful. The only slight issue was we had no notice of delivery until 15 minutes before…luckily we were in. All in all a great company to do business with.

Reply from Oil Tank Supermarket
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