Oily Jack England Reviews 159

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products and services, often noting how their items, even those decades old, are restored to a like-new or significantly improved condition. Many people appreciate the meticulous workmanship and the professional, straightforward process from start to finish. The staff and customer service are frequently highlighted for being helpful, courteous, and providing excellent communication throughout the entire experience. However, some customers mentioned dissatisfaction with the waxing service, finding that their jackets still looked a bit dull or not as good as anticipated. A few other people also felt that communication was poor, with one reviewer specifically citing issues with email correspondence and feeling blamed for the problem.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are thrilled with the results, noting that their... See more

Quality

People report positive experiences with quality, expressing delight with the restoration and repair work on... See more

Service

Clients share positive opinions on service, consistently praising the excellent communication, quality, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's excellent... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the exceptional and... See more

Value for money

Users describe positive interactions with value for money. Many customers feel the service is well worth the... See more

Based on these reviews

Rated 5 out of 5 stars

Oily Jack’s thank you!! My Dad 60s Belstaff trialmaster jacket has been restored and brought back to life. They kept me updated and were really great throughout the process. From beginning to e... See more

Rated 5 out of 5 stars

i don't write many reviews - something has to be awful or amazing. gladly, this is one of the amazing ones. I took my VERY tattered, 25 year old Barbour jacket to Oily Jack - they did the most miracul... See more

Company replied

Rated 5 out of 5 stars

Amazing service and a fantastic company. My father passed away a couple of years ago and my mother wanted his Barbour jacket restored. She couldn’t have been happier with the quality of the... See more

Rated 5 out of 5 stars

What an excellent service. Great communication to a few questions I had and the team really stepped up to meet my urgent time deadline as I headed off to ride the Isle of Man TT (slowly and not as... See more


Company details

  1. Repair Service

Written by the company

OILY JACK ENGLAND is a proudly British brand based in Kent, UK that specialises re-waxing and repairing wax jackets since 2021.


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

There was a seemingly worrying lack of…

There was a seemingly worrying lack of communication from unanswered emails asking if my jacket had arrived I did eventually receive a reply referencing the death of a family member and temporary closure.
Fully understand the disruption and grief involved and very much appreciate the subsequent emails keeping me updated.
In the greater scheme of things a jacket is not important but I was still made to feel a valued customer .
The jacket came back in great condition.
Good work and excellent service.
Many thanks.

March 31, 2026
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Rated 5 out of 5 stars

Oily Jack’s thank you!

Oily Jack’s thank you!! My Dad 60s Belstaff trialmaster jacket has been restored and brought back to life.

They kept me updated and were really great throughout the process. From beginning to end. They were cost affective and I found them much more helpful than Belstaff themselves.

Thanks so much
Gemma

March 24, 2026
Rated 5 out of 5 stars

Belstaff jacket re-wax

My jacket badly needed a re-wax and was looking rather shabby. When I recived the re-waxed coat I didn't recognise it, as it looked too good to be mine. They did an amazing job.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

A faultless experience!

A faultless experience from start to finish. The communication was excellent as was the finished product (sleeve lengthening and relaxing). Great prices too. I'd highly recommend Oily Jack.

March 17, 2026
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Rated 5 out of 5 stars

Absolutely thrilled with the results on…

Absolutely thrilled with the results on my jacket! Oily Jack turned my battered old jacket into a battle hardened beast. The jacket wears its subtle repair patches like a badge of honour. Communication with the team was excellent and the workmanship is exceptional.

The waxed feel is absolutely back all over what had been a tired dry jacket.

I couldn’t be happier.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Barbour Customisation

Barbour would not customise my Brown and Green Corbridge Jackets. Repairs & alterations only. Oily Jack had no such qualms. I now have two totally unique jackets as a result of mixing different Brown & Green waxed materials for cuff & hem bindings, plus repair patches. Once waxed the jackets were superb. Both Sasha and Ashley were a joy to work with. You want some customisation?
Have Oily Jack undertake the work. You will not be disappointed. John G

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I gave oily Jack my Merlin motorcycle…

I gave oily Jack my Merlin motorcycle jacket, which has been on many adventures with me, when I received it back clearly the rewaxing had been carried out and looks ready for the next adventure but more importantly to me it has retained its ‘lived in’ appearance, I was concerned it was going to be returned all shiney like a new pin, but what I received back was MY jacket with all its earned character. Great service, Great communication, the pick up and drop off was seamless.

March 28, 2026
Unprompted review
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Rated 5 out of 5 stars

An excellent service all round

An excellent service all round. I sent my RGT jacket to be re waxed and the team did such an amazing job it came back like new. Thank you to all the team, highly recommend, great service, great quality and great value for money

March 7, 2026
Rated 5 out of 5 stars

Thank you Olly Jack

Amazing service and a fantastic company.

My father passed away a couple of years ago and my mother wanted his Barbour jacket restored.

She couldn’t have been happier with the quality of the restoration and wears his jacket everyday.

Thank you Olly Jack.

February 28, 2026
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Rated 5 out of 5 stars

Not waterproof any more.

Sent my jacket in for a pocket repair, clean and rewax. Took longer than expected (5 weeks), but came back this Christmas eve 2025 like new. I was very pleased. However, wore it out in January in light rain, for about 1 hour and the rain has came through the shoulders and back. It did'nt do this before I sent it in. I did send an email about this but never recieved any message back after 2 weeks. Sent another email asking about this 2 weeks ago and still no answer. Sending another email today 20th February 2026.

December 24, 2025
Unprompted review
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