Oily Jack England Reviews 159

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products and services, often noting how their items, even those decades old, are restored to a like-new or significantly improved condition. Many people appreciate the meticulous workmanship and the professional, straightforward process from start to finish. The staff and customer service are frequently highlighted for being helpful, courteous, and providing excellent communication throughout the entire experience. However, some customers mentioned dissatisfaction with the waxing service, finding that their jackets still looked a bit dull or not as good as anticipated. A few other people also felt that communication was poor, with one reviewer specifically citing issues with email correspondence and feeling blamed for the problem.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are thrilled with the results, noting that their... See more

Quality

People report positive experiences with quality, expressing delight with the restoration and repair work on... See more

Service

Clients share positive opinions on service, consistently praising the excellent communication, quality, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's excellent... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the exceptional and... See more

Value for money

Users describe positive interactions with value for money. Many customers feel the service is well worth the... See more

Based on these reviews

Rated 5 out of 5 stars

Oily Jack’s thank you!! My Dad 60s Belstaff trialmaster jacket has been restored and brought back to life. They kept me updated and were really great throughout the process. From beginning to e... See more

Rated 5 out of 5 stars

i don't write many reviews - something has to be awful or amazing. gladly, this is one of the amazing ones. I took my VERY tattered, 25 year old Barbour jacket to Oily Jack - they did the most miracul... See more

Company replied

Rated 5 out of 5 stars

Amazing service and a fantastic company. My father passed away a couple of years ago and my mother wanted his Barbour jacket restored. She couldn’t have been happier with the quality of the... See more

Rated 5 out of 5 stars

What an excellent service. Great communication to a few questions I had and the team really stepped up to meet my urgent time deadline as I headed off to ride the Isle of Man TT (slowly and not as... See more


Company details

  1. Repair Service

Written by the company

OILY JACK ENGLAND is a proudly British brand based in Kent, UK that specialises re-waxing and repairing wax jackets since 2021.


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service.

A company who have a professional waxing/refresh service - they are passionate about all branded wax garments.
They delivered my biker jacket fully re-waxed and refreshed the wool tartan lining.
A tremendous service !
Thanks Oily Jack!

October 2, 2025
Advertisement
Rated 5 out of 5 stars

Giving life back to a beloved coat!

I had been looking for a while for someone to re-oil my Drizabone coat, which had stopped being waterproof. I was really happy to find Oily Jacks in Westerham, they did a fabulous job with it (and a Barbour that needed rewaxing too) - so good to have a couple of old favourites up and working again.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

The jacket is rejuvenated

The jacket is rejuvenated! It looks great.
I will definitely use Oily Jack again.

The only wrinkle was not the fault of Oily Jack. The 48hr postal return took 72 hours which is down to Royal Mail. It might be worth looking at other delivery services.

September 29, 2025
Rated 5 out of 5 stars

I am so chuffed with my vintage Barbour…

I am so chuffed with my vintage Barbour jacket repair and waxing. I asked for a number of repairs but oily jack noticed other small items which they dealt with at no extra cost. The jacket looks superb I’m very happy, thank you oily jacket.

September 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Bloody brilliant

I received my jacket back this weekend, I actually made the pilgrimage to the store which is fantastic and beautifully designed. It was well worth going in. My jacket is 25 years old, and looked very tired, but after the repairs looks fantastic. I will be taking it back in the future and recommending to friends and family. I think what they charge is very reasonable for what I got.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Belstaff jacket like new again

Second time my Belstaff jacket has been waxed by Oily Jack. The work is great, perfectly finished. This time I has some repair work too, which was priced well and looks like it was part of the original finish.

September 14, 2025
Advertisement
Rated 5 out of 5 stars

Excellent workmanship, personable and helpful staff

I was looking for a way to restore my father's 60 year old U.S. Navy flight jacket, so I could pass it on to my son, when I serendipitously came across Oily Jack. The jacket was stiff and covered with mold as it had been kept for many years in an outdoor wardrobe in humid Florida. Ashley and his team appreciated the jacket's historical and sentimental value and assured me that they could greatly improve its condition. Wisely, they didn't promise to make the jacket 'as new' but it's pretty close and I am totally delighted with the results! Everyone at Oily Jack has provided a wonderful service, from emails and phone calls to discuss the process, timing, and desired results to a super efficient system to collect and transport the jacket to and from the workshop.
Thank you, Oily Jack, for restoring my family's treasured keepsake.

September 14, 2025
Rated 5 out of 5 stars

Bespoke brilliance

Oily Jack provided a truly bespoke service. They contacted me to confirm which services I wanted when there was some confusion and, moreover, having preempted my response they'd actually completed extra work before I'd paid for it.
Outstanding customer service and brilliant work.

September 11, 2025
Rated 5 out of 5 stars

The no.1 for your beloved wax jacket repairs, alterations and rewaxing

What a fantastic team and place to refurbish, alter and rejuvenate my Barbour Solway Zipper from the 90ies! They have done the most amazing job with it, extending the sleeves for a modern, great fit with some cozy moleskin inside - making it even better. The extensions blend absolutely seamlessly with the rest. The re-waxing makes it look almost new, but without taking away the acquired character. But not only their work stands out: All the way from start to finish has the team communicated proactively, politely and very quickly with me - and helped to maneuver my international shipping challenges. I am beyond thankful and happy - this is THE place for maintaining, altering, and repairing wax jackets!

September 7, 2025
Advertisement
Rated 5 out of 5 stars

Fantastic service and business

Lovely people, really care about their product and did a fantastic job bringing my 8 year old Barbour back to life and like new. I'll be taking it to them to "keep on the road" for the next 20 years + or however long I have left. Highly recommended.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Easy door to door collection and delivery. My motorcycle jacket was returned to me in fabulous re waxed condition. Very impressed. Highly recommend.

August 28, 2025
Advertisement
Rated 5 out of 5 stars

What an excellent service

What an excellent service. Great communication to a few questions I had and the team really stepped up to meet my urgent time deadline as I headed off to ride the Isle of Man TT (slowly and not as a racer!)

My jacket arrived back looking like brand new and excellently packaged

I won't hesitate to use Oily Jack again.

August 27, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look