Oily Jack England Reviews 159

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products and services, often noting how their items, even those decades old, are restored to a like-new or significantly improved condition. Many people appreciate the meticulous workmanship and the professional, straightforward process from start to finish. The staff and customer service are frequently highlighted for being helpful, courteous, and providing excellent communication throughout the entire experience. However, some customers mentioned dissatisfaction with the waxing service, finding that their jackets still looked a bit dull or not as good as anticipated. A few other people also felt that communication was poor, with one reviewer specifically citing issues with email correspondence and feeling blamed for the problem.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are thrilled with the results, noting that their... See more

Quality

People report positive experiences with quality, expressing delight with the restoration and repair work on... See more

Service

Clients share positive opinions on service, consistently praising the excellent communication, quality, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's excellent... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the exceptional and... See more

Value for money

Users describe positive interactions with value for money. Many customers feel the service is well worth the... See more

Based on these reviews

Rated 5 out of 5 stars

Oily Jack’s thank you!! My Dad 60s Belstaff trialmaster jacket has been restored and brought back to life. They kept me updated and were really great throughout the process. From beginning to e... See more

Rated 5 out of 5 stars

i don't write many reviews - something has to be awful or amazing. gladly, this is one of the amazing ones. I took my VERY tattered, 25 year old Barbour jacket to Oily Jack - they did the most miracul... See more

Company replied

Rated 5 out of 5 stars

Amazing service and a fantastic company. My father passed away a couple of years ago and my mother wanted his Barbour jacket restored. She couldn’t have been happier with the quality of the... See more

Rated 5 out of 5 stars

What an excellent service. Great communication to a few questions I had and the team really stepped up to meet my urgent time deadline as I headed off to ride the Isle of Man TT (slowly and not as... See more


Company details

  1. Repair Service

Written by the company

OILY JACK ENGLAND is a proudly British brand based in Kent, UK that specialises re-waxing and repairing wax jackets since 2021.


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Excellent service from beginning to the…

Excellent service from beginning to the end. Really impressed by the level of professionalism and customer service. I felt that my jacket was in safe hands. When I received my jacket back it looked absolutely beautiful. So happy and a customer for life!

August 15, 2025
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Rated 5 out of 5 stars

Oily Jack went above and beyond what I…

Oily Jack went above and beyond what I asked for, gave me a very reasonable price and were kind into the bargain! This is to say nothing of their knowledge and ability of their craft, which is peerless. Businesses like this are so very rare, keep up the superb work!

July 31, 2025
Rated 5 out of 5 stars

Returning customer

This is the second or third time that I have sent my Barbour to Oily Jack England to be repaired and re-waxed. The staff are very friendly and helpful, and they do an excellent job. I shall certainly send my coat to them again in the future.

July 21, 2025
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Rated 5 out of 5 stars

So pleased

So pleased! Like it was when it was new. Will definitely use Oily Jack again and would happily recommend.

June 2, 2025
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Rated 5 out of 5 stars

Wonderful that a business like this still exists in this world of disposables.

i don't write many reviews - something has to be awful or amazing. gladly, this is one of the amazing ones. I took my VERY tattered, 25 year old Barbour jacket to Oily Jack - they did the most miraculous job of transforming it into an as new jacket in perfect condition. It has taken me a while to track down the individual damaged parts to see what they did to repair, and they use a variety of ingenious solutions. Wonderful that a business like this still exists in this world of disposables. Thank you.

June 2, 2025
Unprompted review
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Reply from Oily Jack England

Hey Alex, we cannot thank you enough for sharing your experience! What a lovely read.

Your jacket, like many others is extremely valued in our company - and servicing the individual needs of each jacket we have is a privilege. Thank you so much for bringing it too us and we hope it serves you well for many years to come.

Sasha

Rated 5 out of 5 stars

Brilliant correspondence and advice and…

Brilliant correspondence and advice and a great much needed service for us oil-heads! I'll be sending another really soon.

May 26, 2025
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Reply from Oily Jack England

Thank you so much Jon! We cannot thank you enough for taking the time to share your experience with everyone.

Sasha and team😀

Rated 5 out of 5 stars

Prompt

Prompt, efficient service.

May 11, 2025
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Reply from Oily Jack England

Thank Paul! Enjoy the rain 🌧️

Rated 5 out of 5 stars

Jacket like new

Great service and jacket looks like new. I was going to replace the jacket but no need now. Very happy with the results.

April 30, 2025
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Reply from Oily Jack England

Thank you so much for sharing this review Jason. We are over joyed the results met all expectations and more. Enjoy.

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Rated 5 out of 5 stars

Excellent Service

They needed to check the correct waxing for the jacket so phoned to make sure. They didn't just go ahead they were very thorough. Very friendly. Coat arrived as looks as good as new. Really please with the quality and the service. Will definitely use them again.

April 29, 2025
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Reply from Oily Jack England

What a lovely, honest review! Thank you kindly for sharing your experience with us and look forward to hearing from you again in the future. Until then, enjoy the rain😀.

Sasha and Team

Rated 5 out of 5 stars

Excellent Service

Coat came back clean and waxed - did just as expected :) A little pricey to be honest but I guess I haven't got a clue what it entails to wash and rewax a jacket

April 14, 2025
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Reply from Oily Jack England

Thanks Laura for taking the time to share your experience - we are over joyed your happy with the results. The cleaning aspect on our company is something we take great pride in and is at times very specific to the individual jacket.

All natural cleaning solutions with high quality content are a little pricey, however considering the results we achieve, we wouldn’t have it any other way. “Chemical free” means your jacket will really stand the test of time and retain strength and endurance.

We sincerely appreciate you trusting us with your jacket😀.

Sasha and team

Rated 5 out of 5 stars

Excellent service the jacket looks…

Excellent service the jacket looks brand new I wish that I had found oily jacket sooner a few years back I tried to re wax my jacket my self and ruined it and cost me 3 hundred pounds for the jacket that has just been re waxed and cleaned for a lot less happy days

April 9, 2025
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Rated 5 out of 5 stars

Ash is a true wizard

Ash is a true wizard! He did an incredible job with my Barbour, and I couldn’t be more pleased. There is a wait, but that’s completely understandable for the level of custom work he does. Quality takes time, and the results are worth it! I wouldn’t trust anyone else.

April 16, 2025
Rated 5 out of 5 stars

These folks went above and beyond…

These folks went above and beyond to send me a product that met their own high standards which completely exceeded my expectations. Great kit. I would buy from them again- even with the shipping to Canada, it is worth every penny.

April 29, 2025

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