Oka Marlborough Froxfield I rang the store as it was showing that they had a out of stock item , Debbie told me me that the items had been sold ,but looked at available stock online which had u... See more
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Very helpful staff when I was trying to purchase a cushion which kept going out of stock. Located stores with stock for me and I was able to purchase from the store and have delivered to my home. All... See more
Once again the Froxfield store have been amazing. They go above and beyond to help me find all the bits I need, are very patient as I rearrange displays (and back again) so I can see what it would loo... See more
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The cushion covers are gorgeous so I have no complaints about the product. However I bought them very recently in your Marlborough store and while there I asked if there were any discounts coming up t... See more
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Company details
Written by the company
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Contact info
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, United Kingdom
- +44 1488 684250
4.8
Excellent
152 reviews
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We called in for a Quick Look at the…
We called in for a Quick Look at the sale items. Very happily greeted by the lovely lady serving who couldn’t have been more willing.
January 5, 2025
Reply from OKA - Froxfield
Dear Deborah,
Thank you for your lovely feedback! We're so glad to hear that you had a warm welcome and were pleased with the service. Our team is always happy to assist, and we’re thrilled you had such a positive experience during your visit. We hope to see you again soon!
Kind regards,
OKA
Reply from OKA - Froxfield
Dear Gilly,
Thank you for your kind feedback! We’re so pleased to hear that your order arrived quickly and was beautifully packed. Ensuring your items reach you in perfect condition is always our priority.
We hope you enjoy your purchase and look forward to assisting you again soon!
Kind regards,
OKA
I love your lampshades and have many of…
I love your lampshades and have many of them. I bought several to try at home and kept some. One particular one I liked is Roa in 35cm. I called my local store and asked to have one put aside another one so I would have a pair. As it was the end of the day the lady was not too interested and told me to call into the store the following day. But annoying by this stage the other one had been sold. And I now cannot get another one till June. Your service is normally excellent but as you have persisted in wanting me to review I have done so here.
November 29, 2024
Reply from OKA - Froxfield
Dear Mrs Palmer,
Thank you for taking the time to share your feedback and for your kind words about our lampshades. We're thrilled that you love our designs and have made them part of your home.
However, we are truly sorry to hear about your recent experience and the frustration caused by the delay in securing the Roa lampshade you wanted. We strive to provide excellent service, and it’s disappointing to learn that we fell short on this occasion. Your comments are incredibly valuable, and we will use them to ensure better communication and service in the future.
If there’s anything we can do to assist in the meantime, please don’t hesitate to reach out. We hope to make it up to you and continue to provide the level of service you expect from us.
Kind regards,
OKA
Delightful customer service
December 2, 2024
Reply from OKA - Froxfield
Dear Nicholas,
Thank you for your fantastic review! We’re so pleased to hear that you found our customer service delightful—it’s exactly what we strive for. Your kind words mean a lot to us, and we’re always here if there’s anything else we can assist you with. We look forward to welcoming you back soon!
Kind regards,
OKA
Reply from OKA - Froxfield
Thank you for your lovely feedback! We’re delighted to hear that you found our staff helpful and enjoyed our selection of lamps and lampshades. It’s always a pleasure to assist you in finding the perfect pieces for your home. We look forward to welcoming you back soon!
Kind regards,
OKA
Nothing was too much trouble
November 25, 2024
Reply from OKA - Froxfield
Dear Barry,
Thank you for your kind feedback! We’re so pleased to hear that you had such a seamless and accommodating experience with us.
Your satisfaction is our priority, and we’re always here to help. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
OKA
Superlative customer service
My sister and I went in to the Marlborough store today. I was looking for a replacement crystal goblet that I had broken from a set of four. Carys was so helpful. She searched the storeroom then searched to see whether I could order another set on the Internet. When it became apparent the design was no longer available she searched the store room again and managed to find me a replacement goblet with the same shape. Carys and her colleague Jayne could not have been nicer and more helpful.
November 23, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Evie,
Thank you for sharing your experience! We're so pleased to hear about the superlative service you received at our Marlborough store. Carys and Jayne will be thrilled to know their efforts made such a difference in helping you find the perfect replacement goblet. Going above and beyond for our customers is what we strive for, and it’s wonderful to see it recognized.
We hope to welcome you and your sister back again soon!
Kind regards,
OKA
Finding the perfect colour cushion in…
Finding the perfect colour cushion in rich velvet and reduced! Good sales lady, all together a happy experience!
September 17, 2024
Reply from OKA - Froxfield
Dear Mrs Manolescue,
Thank you for your lovely feedback! We’re delighted to hear you found the perfect cushion and had such a happy shopping experience. It’s wonderful to know our sales team was helpful too. We look forward to seeing you again soon!
Best regards,
OKA
Two very helpful ladies at Hungerford
Two very helpful ladies at Hungerford . One called Angela?
October 19, 2024
Reply from OKA - Froxfield
Dear Caroline,
Thank you for your kind words! We’re delighted to hear about your positive experience with our team in Hungerford. We’ll make sure to pass along your appreciation to Angela and the rest of the team. We look forward to welcoming you back soon!
Best regards,
OKA
A huge sumptuous choice in the store…
A huge sumptuous choice in the store for your home. I was looking for cushions and though I changed my mind 3 times eventually found the perfect match. Super kind and very helpful staff.
November 19, 2024
Reply from OKA - Froxfield
Dear Mrs Hunter,
We're thrilled to hear you had such a positive experience! It's wonderful to know you found the perfect cushions after exploring our wide selection. Our team is dedicated to providing exceptional customer service, and we're happy to hear their helpfulness made your shopping experience enjoyable.
Kind regards,
OKA
Satisfied customer
I’m a long time shopper at Oka. I recently visited the Froxfield showroom where your brilliant Manager Carys really looked after me. She was helpful and knowledgeable and assisted me in finding exactly what I was looking for. I will be returning !
November 9, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Fran,
Thank you for your kind words and continued loyalty! We’re delighted to hear that Carys made your visit to our Froxfield showroom so enjoyable. Her knowledge and dedication to helping our customers find exactly what they need truly make her an asset to our team. We’ll pass along your appreciation to Carys, and we can’t wait to welcome you back for your next visit!
Kind regards,
OKA
Brilliant help from Carys and Anne
Brilliant help from Carys and Anne . This afternoon buying lamps and shades cushions and collecting ideas for a project in Lisabon . Thank you so much .
November 2, 2024
Unprompted review
Reply from OKA - Froxfield
Dear customer,
Thank you so much for your wonderful feedback! We're delighted to hear that our team was able to assist you with your project and help you find the perfect items. We’ll be sure to share your appreciation with them—they’ll be thrilled to know they made a difference in your experience.
We look forward to welcoming you back soon!
Kind regards,
OKA
Just would like to thank Carys
Just would like to thank Carys, Jane, Anne who are always friendly and extremely helpful. Have shopped at Froxfield for so many years. A great team. It’s a shame that all stores do not follow Froxfield standards.
October 12, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Neil,
Thank you so much for your kind words! We’re delighted to hear that Carys, Jane, and Anne at our Froxfield store have consistently provided you with such a friendly and helpful experience. We truly appreciate your loyalty over the years and your lovely feedback about the team. We’ll be sure to pass along your thanks to them! Your support means a lot to us, and we look forward to welcoming you back soon. 😊
Kind regards,
OKA
Just a really lovely place to shop
Just a really lovely place to shop, full of inspiring room sets and the staff are not only lovely but extremely helpful.
Today I was helped by Carys who is so friendly and helped me choose some beautiful cushion covers.
October 3, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Mrs Wilson,
Thank you so much for your kind words! We’re delighted to hear that you enjoyed shopping with us and found inspiration in our room sets. It’s also great to know that Carys was able to assist you in selecting your cushion covers – we’ll be sure to pass on your lovely feedback to her.
We look forward to welcoming you back again soon!
Best wishes,
OKA
Beautiful products
Beautiful products. Carys and Anne were extremely helpful and accommodating. Highly recommended!
August 26, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Raj,
Thank you for your kind words! We're so glad to hear that you love our products and had such a positive experience with Carys and Anne. We pride ourselves on offering both beautiful designs and exceptional service, so it's wonderful to know they were able to help you. We truly appreciate your recommendation and look forward to welcoming you back soon!
Kind regards,
OKA
Great sofa and so easy to to buy
Great sofa and so easy to to buy. Cary’s and Tracey were really helpful and I look forward to receiving the sofa.
September 6, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Anthony,
Thank you so much for your kind words and for taking the time to leave a review! We’re thrilled to hear that you had such a positive experience with your sofa purchase.
Cary and Tracey were delighted to assist you, and we’ll be sure to pass along your compliments to them. We can’t wait for you to enjoy your new sofa once it arrives!
If there’s anything you need in the meantime, please don’t hesitate to reach out. We’re here to help.
Best wishes,
OKA
Carys and her team have gone beyond in…
Carys and her team have gone beyond in helping sort out my delivery..thank you so much..really appreciated
Geraldine
August 27, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Geraldine,
Thank you so much for taking the time to share your positive experience with us. We’re thrilled to hear that Carys and her team were able to go above and beyond in assisting with your delivery.
Your appreciation means the world to us, and we’ll be sure to pass on your kind words to the team. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Thank you once again for choosing us.
Best regards,
OKA
Wow visited Oka Froxfield and I was…
Wow visited Oka Froxfield and I was pleasantly greeted by by the team , I have been to many Oka showrooms but I have always felt that Froxfield is an amazing place , I was helped by Carys & Jane who are the managers fantastic service and I will always be purchasing from them .
July 24, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Keith,
Thank you for sharing your experience with us. We're delighted to hear that you had a pleasant visit to our Froxfield store. It's wonderful to know that our team provided fantastic service and made your visit memorable.
We appreciate your support and look forward to welcoming you back for future purchases.
Kind regards,
OKA
Carys and Jane were very knowledgeable…
Carys and Jane were very knowledgeable and couldn't do enough to help.
July 24, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Rhian,
Thank you for sharing your experience with us. We're delighted to hear that our team was very knowledgeable and went above and beyond to assist you. We appreciate your support and look forward to serving you again in the future.
Best regards,
OKA
Angela was amazing with her help and…
Angela was amazing with her help and attendance with her colleague when I collected a lovely corner sofa on Saturday the 27th of July 2024.
Thank you Angela! You’re a star ⭐️
July 27, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Jon,
Thank you for sharing your wonderful experience with us! We're thrilled to hear that Angela provided exceptional help and made your visit memorable. She truly is a star, and your kind words will surely make her day.
If you have any other needs or questions, please don't hesitate to reach out.
We appreciate your support and thank you for choosing OKA!
Best regards,
OKA
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