Really impressed with the excellent customer service. Michelle was incredibly knowledgeable about the products and assisted with her florist skills when purchasing the faux flowers. In addition, Mic... See more
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Staff always helpful but not over attentive. Nice also to see new products being displayed so that on each visit one seems to see something different.
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Very disdainful staff in the Harrogate shop. Worked at their own pace (2 of them fawning around one customer with no interest in me!!) Couldn’t help me with some prints that I liked but offered to ord... See more
Company replied
I always love going into the Harrogate store. Everyone is so helpful and happy! Claire served me today and wrapped all my purchases beautifully! Thank you :)
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Company details
Written by the company
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
Contact info
9 West Park, HG1 1BL, Harrogate, United Kingdom
- +44 1423 701161
4.8
Excellent
305 reviews
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Excellent customer service in the Harrogate store
I was looking for side tables in the Harrogate store. Found the Gustavian small console which was just right. Sales assistant was very helpful and provided excellent customer service.
April 14, 2025
Reply from OKA - Harrogate
We're so pleased to hear you had a positive experience in our Harrogate store! It's wonderful to know you found the perfect piece and that our sales advisor provided excellent customer service.
Thank you for your support and we look forward to welcoming you back soon!
Kind regards
OKA
Helpful knowledgeable staff
April 10, 2025
Reply from OKA - Harrogate
Dear Mrs Benson
We appreciate you taking the time to share your feedback.
We are delighted to hear that you had a positive shopping experience in our Harrogate store and the team provided friendly and helpful support.
Kind regards
OKA
Emma and Frank were fabulous at sorting…
Emma and Frank were fabulous at sorting my outdoor furniture in time for photos!! Thank you very much 😊 Professional team at Harrogate as always 👏
April 3, 2025
Reply from OKA - Harrogate
Dear Mrs Tippett
We are so happy to hear that you were pleased with the service you received from Frank and Emma and they were able to help you get your outdoor furniture ready for your photos. It's wonderful to know that our team in Harrogate met your expectations.
Thank you for your kind words and for your continued support.
Best wishes
OKA
Furniture choice
The customer care and advice was brilliant, thank you Emma.
What let the company down a star was the delivery men, drove as fast as they could to turn around in our drive, felt like they hurled the four boxes into the utility , not carried them to where we wanted the chairs or unpacked and took the cardboard away as they were supposed to, then one chair leg shorter so it rocks hence my review giving 4 stars. Based on shop experience only would have been 5.
April 1, 2025
Reply from OKA - Harrogate
Dear Fiona,
Thank you so much for your kind words about our customer care — we’re really pleased to hear Emma looked after you so well.
We’re sorry to hear the delivery experience didn’t meet expectations. What you’ve described isn’t the level of service we aim to provide, and we’ll be raising this with our delivery partner to ensure it’s addressed. The team should have unpacked the items and removed the packaging, so we completely understand your frustration. We're also concerned to hear one of the chairs is uneven, and we'd really like the opportunity to put this right.
If you still require support, please don’t hesitate to get in touch with our Customer Service team at customerservice@oka.com , and we’ll make sure this is resolved as quickly as possible.
Thank you again for your feedback — it helps us improve, and we truly appreciate it.
Kind regards,
OKA
Inspirational
As always, the Oka showroom was inspirational.
Very pleased with my faux orchid.
March 21, 2025
Reply from OKA - Harrogate
Thank you for sharing your feedback.
We're so happy to hear you found our Harrogate showroom inspiring and that you're pleased with your faux orchid.
Kind regards
OKA
Reply from OKA - Harrogate
Dear Paul,
Thank you for your kind words about your recent visit to our Harrogate store. We're so pleased to hear that you felt welcomed and well looked after by the team. Creating a warm and inviting atmosphere is so important to us, and it’s lovely to know that came through.
Best regards,
OKA
The Harrogate staff are all very…
The Harrogate staff are all very helpful and welcoming. Especially to our dog who gets a treat every time we walk in.
March 26, 2025
Reply from OKA - Harrogate
Dear Wendy,
Thank you for your wonderful review! We're so pleased to hear that the Harrogate team made you feel welcome – and that your dog gets the VIP treatment too! We’ll be sure to pass on your kind words to the team. We look forward to welcoming you both back again soon.
Best regards,
OKA
Exceptional services!
Exceptional services!!
Dealing with Fleur from OKA, Harrogate was such a pleasant and seamless interaction. Not just because of the professionalism but also the attentiveness - making sure that the customer is looked after and taking the stress out of the situation. The stress is unrelated to OKA, but having Fleur on hand made that external stress manageable with the furniture buying from OKA, taken care of.
Highly recommend in every regard.
February 28, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Adam,
Thank you so much for your generous feedback. We're absolutely delighted to hear about your experience with Fleur at our Harrogate store. Her professionalism and attentiveness truly embody the level of service we strive to offer every customer, and we’re so pleased she was able to make things easier during a stressful time.
Your recommendation means a great deal to us, and we’ll be sure to pass on your kind words to Fleur and the team.
Best regards,
OKA
Reply from OKA - Harrogate
Dear Justine
We truly appreciate your feedback and are glad to hear that Zoe, from our Harrogate store, provided excellent service.
We strive to ensure all our customers have a positive experience, and we're happy to hear that Zoe exceeded your expectations.
Kind regards
OKA
Fabulous store and staff
Fabulous store, wonderful customer service, we had excellent assistance in choosing our new cushions and we are are very happy with our purchases!
March 23, 2025
Reply from OKA - Harrogate
Dear Mr and Mrs Ragan
We are thrilled to hear about your positive experience!
It's wonderful to know that our Harrogate team was able to assist you in finding the perfect cushions. We strive to provide excellent customer service and are delighted that you were happy with your purchases.
Kind regards
OKA
Reply from OKA - Harrogate
Dear Mrs Wordsworth
We are so glad to hear that our Harrogate team was helpful and friendly. Providing a great experience is always our priority and we truly appreciate your feedback.
Kind regards
OKA
OKA is one of my go to Home design…
OKA is one of my go to Home design stores . I have been purchasing all sorts of home interior items from them for many years . First in Bath when I refurbished an 17th Barn and now in Harrogate . OKA lends its designs towards contemporary eclecticism and style. Layering colours and textures, there is an art to mixing accessories colours and fabrics with good taste and in my opinion OKA do it very well .
The staff at the Harrogate store are all extremely friendly and helpful. I have just recently refurbished an entire 5bed/3 reception room house . So I have been popping in and out of the Oka showroom for the last 15 months buying all manner of accessories, cushions , art ,lamps and furniture . They are happy to refund or exchange any items that may not suit, regardless of how many times this may be until the right decision is made, It is often difficult tell how any one item will look once in place within your own home . Oka are most accommodating. I especially like the pottery , lighting , glass wear and the soft furnishings . I absolutely recommend a visit , It is my understanding that OKA are opening a new showroom at Redbrick near Leeds . I will look forward to visiting . OKA have special event days, so watch out for them as you may save yourself some money whilst picking out something beautiful for your home .
March 7, 2025
Reply from OKA - Harrogate
Dear Mrs Harrison
Thank you for your wonderful review and for taking the time to share your positive experience with OKA. We are thrilled to hear that you have been a loyal customer for many years and that you appreciate our design aesthetic and the friendly service provided by our team in Harrogate.
We understand the importance of finding the perfect pieces for your home, and we are happy to hear that you have found our team to be helpful and accommodating. We strive to create a welcoming and supportive environment for our customers, and we are pleased that you have enjoyed the process of selecting items for your recent refurbishment project.
We truly appreciate your kind words and your continued support and look forward to welcoming you to our new showroom in Leeds.
Kind regards
OKA
Extremely helpful service by phone
Extremely helpful service by phone. Product ordered was despatched promptly and arrived the following day as promised
February 26, 2025
Reply from OKA - Harrogate
Thank you for your kind words!
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
OKA
Reply from OKA - Harrogate
Dear Louise,
Thank you for your kind words! Providing excellent service is at the heart of what we do, and your feedback means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
OKA
Cushion Selection
I visited the Harrogate showroom to seek advice regarding renewing cushions for three existing sofas in a garden room. I had taken photographs and was guided with regard to colours and textures.
I received excellent customer service and came away with an array of delightful new cushions. Thank you.
February 28, 2025
Reply from OKA - Harrogate
Dear Caroline,
Thank you for your lovely feedback! We're so pleased to hear that you had a great experience at our Harrogate showroom and found the perfect cushions for your garden room. It's wonderful to know that our team could assist you with colours and textures to bring your vision to life. We hope you enjoy your new cushions, and we look forward to welcoming you back again soon!
Best regards,
OKA
Friendly and helpful staff for a great…
Friendly and helpful staff for a great shopping experience.
Refurnished our sitting room after a downsize and love the look and quality of the furniture.
February 20, 2025
Reply from OKA - Harrogate
Dear Mrs Wright,
Thank you for your lovely feedback! We're so pleased to hear that our friendly and helpful team made your shopping experience enjoyable. It’s wonderful to know that you love the look and quality of your new furniture! We truly appreciate your support and look forward to welcoming you back again soon.
Best regards,
OKA
Excellent product and excellent service
February 14, 2025
Reply from OKA - Harrogate
Dear Emma,
Thank you for your kind words! We're delighted to hear that you’re happy with both the product and the service. Your support means a lot to us, and we look forward to welcoming you back again soon!
Best regards,
OKA
Delighted with our purchase highly delighted!
Delighted with our purchase. Really great quality1
February 14, 2025
Reply from OKA - Harrogate
Dear Lynne,
Thank you for sharing your fantastic feedback! We’re delighted to hear you’re pleased with your purchase and that the quality met your expectations. We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards,
OKA
Great products and customer service
A couple of weeks ago we bought a rug from Oka in Harrogate. We had been searching for weeks. We were served by Carol, who was incredibly helpful and patient. Carol also helped with new cushions for our sofa to complement the new rug. Again Carol was brilliant, she has a great eye for colour and style. As a result we are very happy with our revamped lounge and new colour tones.
January 19, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Anna,
Thank you for sharing your experience with us! We're so happy to hear that Carol was able to assist you in finding the perfect rug and cushions to complement your lounge. It's wonderful to know that her style expertise made such a positive impact on your home. We're delighted that you're happy with the new look, and we hope you enjoy your revamped space for years to come!
Best regards,
OKA
We visited the Oka shop in Harrogate…
We visited the Oka shop in Harrogate today. The team were incredibly helpful and patient!
February 3, 2025
Reply from OKA - Harrogate
Dear Karen,
Thank you for your kind review! We’re so pleased to hear that the team in our Harrogate store provided helpful and patient service during your visit. We truly appreciate your feedback and hope to welcome you back soon!
Kind regards,
OKA
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