Staff always helpful but not over attentive. Nice also to see new products being displayed so that on each visit one seems to see something different.
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See what reviewers are saying
I always love going into the Harrogate store. Everyone is so helpful and happy! Claire served me today and wrapped all my purchases beautifully! Thank you :)
Company replied
Dr Anthony & I have found that buying from OKA is always a pleasure! OKA staff are always on hand with advice when needed. They are always pleasant and knowkedgeable too. If ever we are unable to get... See more
Company replied
Very disdainful staff in the Harrogate shop. Worked at their own pace (2 of them fawning around one customer with no interest in me!!) Couldn’t help me with some prints that I liked but offered to ord... See more
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Company details
Written by the company
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
Contact info
9 West Park, HG1 1BL, Harrogate, United Kingdom
- +44 1423 701161
4.8
Excellent
302 reviews
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High end prices, low end customer service
Placed an order in their Harrogate store nearly 2 weeks ago. I paid over £300 for 4 pictures and was told delivery would be via DPD in a few days. 2 weeks later I have no goods and no tracking number. I have contacted their store by phone 3 times now and also called an online contact number. Each time they tell me it was dispatched but there is no tracking number. Not a single member of their staff has attempted to look into it, take it seriously or offer any empathy. It's quite shocking that this company positions itself as high-end / premium but offers zero customer service. It's not ok to take someone's money and then make no attempt to find out what's gone wrong. If you are not able to deliver, kindly refund me.
Also disturbing that they seem more interested in feeding their egos by replying to positive reviews when their time could be more effectively spent looking into customer needs and lost orders. This suggests the company management must be appalling.
Reply to OKA
I am truly appalled by this reply. I have left 2 messages for someone to contact me and was assured I would be called today. I have now also called the Harrogate office to no reply - its seems that you are afraid to answer the phone. It is clear that you don't care about your customers. I have had no such conversation to say it has been dispatched and I have no tracking number. It's also bizarre that you refuse to hold a private conversation with a customer who has paid over £300 but seem keen to reply to messages on a public review forum to protect your reputation. It is clear you haven't taken on board any feedback. I want a full refund of my money immediately and I will be taking this to a higher level.
May 26, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Customer,
We’re truly sorry for the poor experience you've had — it’s not the level of service we aim to deliver, and we completely understand your frustration. We've recently completed a major warehouse move which, unfortunately, caused disruption to a small number of orders, including yours. This isn’t an excuse but some context that we hope helps explain the delay. The situation is now under control, and things have stabilised.
We can see that you've been in touch with our customer service team, who confirmed your order would be collected today and shared the DPD tracking number with you. While this resolution is late in coming, we hope it brings some reassurance.
We’ve also taken on board your comments regarding our review responses. Every review — positive or critical — is important to us. Feedback like yours is essential, and we’re actively using it to improve how we handle issues and communicate with our customers.
Kind regards,
OKA
Helpful & pleasurable experience!
Helpful, knowledgeable staff made visiting Oka in Harrogate a real pleasure! The quality of the soft furnishings & furniture was equally top class! We will be visiting again both in store & online!
June 4, 2025
Reply from OKA - Harrogate
Dear Claudia,
Thank you so much for your wonderful feedback. We're thrilled to hear that your visit to our Harrogate store was such a pleasurable experience. It's great to know our team made a lasting impression and that you enjoyed the quality of our pieces. We look forward to welcoming you back in store and online very soon.
Warm regards,
OKA
Very patient in helping us to choose
We only popped in to look at the artificial flowers (which are better quality than anywhere else we've looked). Emma was incredibly patient helping us to choose the style and colour to match our vase.
June 3, 2025
Reply from OKA - Harrogate
Dear Morag,
Thank you for taking the time to share your lovely feedback. We're so pleased to hear that Emma was able to help you find the perfect flowers for your vase. We'll be sure to pass on your kind words to her. We’re delighted you were impressed with the quality and hope to welcome you back again soon.
Warm regards,
OKA
Reply from OKA - Harrogate
Dear C. Hibbert,
Thank you for your lovely feedback. We're so pleased to hear our team was able to help you choose the right cushions. We hope they look perfect in your space!
Warm regards,
OKA
Great service from the Harrogate staff…
Great service from the Harrogate staff - so friendly and knowledgeable.
May 27, 2025
Reply from OKA - Harrogate
Dear Customer,
Thank you for your kind words. We're so pleased to hear you received great service from our Harrogate team. It’s wonderful to know they made such a friendly and knowledgeable impression — we’ll be sure to pass on your feedback.
Warm regards,
OKA
Very Helpful Assistant
I telephoned to enquire if a cushion was in stock in the store & the assistant was extremely helpful & has arranged for it to be posted.
May 15, 2025
Reply from OKA - Harrogate
Dear Amanda
Thank you for your kind words! We're so glad you enjoyed your visit to our Harrogate location and found our team lovely.
We appreciate your support and look forward to seeing you again soon.
Best regards
OKA
Reply from OKA - Harrogate
Dear Tracey
We are happy to hear that you enjoyed your recent visit to our Harrogate store and delighted you had such a positive experience with our team.
Thank you for taking the time to share your feedback.
Kind regards
OKA
Reply from OKA - Harrogate
Dear Susan
It's wonderful to know that our colleague was able to provide you with such friendly and helpful service upon your recent visit to our Harrogate store. We will be sure to share your feedback with the team.
Thank you for your support.
Kind regards
OKA
Faux flower range
Always great customer service ,a lovely shopping experience with your staff
Merchandise wise, I thought the faux flower range was disappointing, which is what I came in for. I’ve had some beautiful hydrangeas etc in the past, but nothing in stock today, & your faux flower displays in vases in store looked sad. Are you expecting some new stock in soon?
April 24, 2025
Reply from OKA - Harrogate
Dear Alison
We appreciate your kind words about our customer service and shopping experience. We're delighted to hear you had a pleasant visit.
We understand your disappointment with the faux flower selection. We aim to offer a wide variety of beautiful and high-quality faux flowers, and we're sorry that you didn't find what you were looking for this time.
We're always working to improve our inventory and will keep your feedback in mind as we plan future stock.
Best regards
OKA
helpful ,friendly service
a lovely guy who’s name I did not get was extremely helpful and friendly.I love OKA stores and can’t wait for the new one coming to Newcastle
April 20, 2025
Reply from OKA - Harrogate
Dear Lesley
We are so happy to hear that you were pleased with the service you received from Frank in our Harrogate store and appreciate your kind words.
We're excited to open our new store and hope to see you there!
Best regards
OKA
Reply from OKA - Harrogate
Dear Linda
We appreciate your kind words and are glad to hear you found our service helpful and attentive.
Best regards
OKA
Excellent customer service by all the…
Excellent customer service by all the staff at the Harrogate branch
April 22, 2025
Reply from OKA - Harrogate
Dear Christine
Thank you for your lovely review!
We are delighted to hear that you received excellent customer service from our team at the Harrogate branch. We will be sure to share your feedback with the team.
We look forward to welcoming you back soon!
Kind regards
OKA
Really friendly assistant and great
Really friendly assistant and great
Sense of humour
April 21, 2025
Reply from OKA - Harrogate
Dear Mr Macintosh
We're thrilled to hear about your positive experience in our Harrogate branch! It's wonderful to know our assistant made your visit enjoyable. We appreciate your kind words and feedback.
Kind regards
OKA
Reply from OKA - Harrogate
Dear Louise
Thank you for your kind words!
We're so pleased to hear that you enjoy our products and team in our Harrogate showroom.
We really appreciate your feedback and hope to welcome you back soon!
Best regards
OKA
Harrogate Oka always my destination
Harrogate Oka always my destination. Stylish furniture accessories and great staff.
April 17, 2025
Reply from OKA - Harrogate
Dear Jan
We are so happy to hear you had a great experience at our store! We strive to offer stylish furniture and accessories, and we're glad our team was able to help you find what you were looking for.
We truly appreciate your kind words and hope to see you again soon.
Best regards
OKA
Very helpful service from Harrogate in…
Very helpful service from Harrogate in finding me a lamp base at the same price to match a sale item. Not all Oka shops have the same approach.
April 17, 2025
Reply from OKA - Harrogate
Dear Elizabeth
We're so pleased to hear you had a positive experience with our Harrogate team. We endeavour to provide excellent customer service across all our locations, and we're happy to hear that your experience in Harrogate was exceptional.
We truly appreciate your support and for taking the time to share your feedback.
Kind regards
OKA
Dedicated to customer satisfaction
Staff always helpful and provide good advice.
Notifying us promptly when items on our wish list become available.
A company we enjoy dealing with.
April 13, 2025
Reply from OKA - Harrogate
Dear Mr Plowman
Thank you for your lovely words!
We are truly thrilled to hear that you find our Harrogate team helpful and appreciate their efforts in keeping you informed about items on your wish list.
We strive to provide excellent customer service and are delighted that you enjoy dealing with us.
Thank you for your continued support and we look forward to welcoming you back soon!
Kind regards
OKA
Excellent customer service in the Harrogate store
I was looking for side tables in the Harrogate store. Found the Gustavian small console which was just right. Sales assistant was very helpful and provided excellent customer service.
April 14, 2025
Reply from OKA - Harrogate
We're so pleased to hear you had a positive experience in our Harrogate store! It's wonderful to know you found the perfect piece and that our sales advisor provided excellent customer service.
Thank you for your support and we look forward to welcoming you back soon!
Kind regards
OKA
Helpful knowledgeable staff
April 10, 2025
Reply from OKA - Harrogate
Dear Mrs Benson
We appreciate you taking the time to share your feedback.
We are delighted to hear that you had a positive shopping experience in our Harrogate store and the team provided friendly and helpful support.
Kind regards
OKA
Emma and Frank were fabulous at sorting…
Emma and Frank were fabulous at sorting my outdoor furniture in time for photos!! Thank you very much 😊 Professional team at Harrogate as always 👏
April 3, 2025
Reply from OKA - Harrogate
Dear Mrs Tippett
We are so happy to hear that you were pleased with the service you received from Frank and Emma and they were able to help you get your outdoor furniture ready for your photos. It's wonderful to know that our team in Harrogate met your expectations.
Thank you for your kind words and for your continued support.
Best wishes
OKA
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