Ola Reviews 2,198

Completed fraud.
They showing passenger booking price customer booking price different.

The Ola rider was driving after drinking and was driving very fast. I told him to drive slowly but he did not listen and met with an accident. My leg is fractured. I will not suggest Ola to anyone. I am your old customer and I need a solution for this. Thank you.
Activa 125
Bill amount RS -122
Rider name-Mohammed ahmad

Worst experience regarding payment
All the time
There shown. Would 100₹ extra
Then estimated

While Ola mention agree the final price with drivers when the app already shows the amount to be paid. What is fun mentioning such words after driver is accepting trip. Many times we are facing drivers after booking cab dtivers demand more than app decided amount. It’s really headache with Ola cab booking

On 9th February 2026 at around 11:30 PM, I booked an Ola Auto in Pune. The estimated fare shown in the Ola app was ₹221. However, upon completing the ride, the driver demanded ₹293 and when I asked to show on app then he refused to show.

When I asked to pay via UPI, the driver provided a fake UPI QR code. I attempted to pay ₹293 twice, but both transactions initially shows failed. The driver then insisted on cash payment, and I paid him ₹300.

Later, when I raised a dispute with my bank regarding the failed UPI transactions, the bank confirmed that the payment of ₹293 had in fact been successfully processed and credited to the driver’s account.

This means the driver received ₹293 via UPI and an additional ₹300 in cash, effectively overcharging me. Request you please raise a complaint with Auto regarding both the driver’s misconduct and the fare discrepancy.

I request that strict action be taken against this driver at the earliest to prevent such fraudulent practices in the future. Raised grievance case no. 19225831 & 19519853 with all proofs but both case are closed without any action as well as confirmation from my end.

Very pathetic and Foard Ola service and not recommended for any type personal as well business and Informed my all company employees not use Ola

Very bad service. I am unable to contact customer care and there is no proper option to send messages. You are charging a postpaid amount and also adding a penalty.
I have already paid the driver through GPay and I have the payment proof. However, I am unable to connect with Ola support to resolve this issue.
Please check the payment details and remove the penalty immediately and I'm unable send details regarding query in app

We booked ride from Pune to Mumbai, selecting Dadar, Maharashtra which popped up automatically while selecting the location and when Driver arrived to pick us from the location we informed him about the location we want to go he knew that location seems to be different he still started the ride and left us midway after the Khopoli toll and said it's different Dadar you selected. It should be Dadar Mumbai not Dadar Maharashtra and we came to know it's different location and we requested Driver to continue with the location we wanted to go and we will pay the balance as per the charges bill at the end the trip. He didn't agree asked us to cancel the trip or pay him offline. We didn't felt it was right we get down at the nearest railway station and took a train. Paid full charges for ride and extra toll tax. Leaving trip in midway doesn't seems to be right neither there is any customer support to call. driver said you keep trying calling customer care they don't give a shit, I am ending the ride get down and make your own way.

Worst App. There is no proper support feasibility in App. Only Support option is there. If I click that there is no other option. How to add the issue then? App is currently a updated one. But still seeing this issues. While booking parcel, it was 93 Rupees. Bike ride was 120 and Auto ride was 170. I just need to deliver Parcel so choosed parcel delivery. After the delivery it was showing 273. When I ask delivery guy he has no clue about it. There is no way to reach Customer Service. How this issue can be fixed. What if there is an emergeny or SOS situation in cab or auto. If a female as to raise the issue, there is no option to raise. It will just ask to choose options and thats it ask for a feedback. Is it useful or not. Yes or no. Whatever you do, it will say thanks for feedback, Even if somebody is getting issue, OLA never cares. When It doesnt care customers then it should be in market. Hope it must be banned asap so that there wont be any issue faced by the customers. Uber and Rapido are wat better than this reaching customer service.

Very poor service

Absolutely pathetic service. Drivers keep cancelling the ride again and again. I had to book 2–3 times and every single time the driver cancelled after making me wait for a long time. What’s the point of booking if drivers can just cancel whenever they want?
Long waiting, zero reliability, and no accountability. Very frustrating experience. Totally unprofessional service. Not dependable at all.

Awful. Every driver asked for more money. Incredibly annoying.

Maine ola auto book kiya aur location sahi dala tha humara Ghar 2 ghar baad hi hai but ola wala meri ma ko pick karane se mana kiya aur meri ma cancer patient hai aur wo uncle bahut rude tarkhise se baat kar rahe the meri ma auto mai baithane baad bhi wo bole ki aap sahi location kyu nhi dala unko bahut sunaya maine ride cancle kiya

Ola search for driver, once I got OTP and vehicle number, driver had canceled. It happened today several times. Ola asked again to cancel the trip though Ola knows driver left without performing trip. It wated 35 - 45 minutes.

When one takes an ola cab, one is paying to get called numerous times by the taxi driver even when the cab has already reached the destination, then being randomly messaged by the cab driver about the customer's whereabouts.

And despite entering the destination, being asked stupid questions like whats the destination?.. All this defeats the purpose of an app based cab service!

But this is not all. The saga continues when the taxi driver while driving gets "bored" and calls someone and starts talking to that person while driving.

And if all these things are disagreed with, then that staring impolite behaviour by the taxi driver!, which makes one wonder if the person should maybe do a job of debt collection/recovery!

Its pathetic service, no point of contact incase of any issues during the ride. Bavish Agarwal is just making money without providing proper service. I had booked a cab and the driver stopped in between saying he needs cash to fill the diesel, I had made the payment online by then. Tried to contact ola in various options but absolutely no use. None of the customer service modes are functional. I think they have just kept Nodel office escalation just for name sake which goes to IVRS and definetly doesnt give you the solution,

Dear Sir/Madam,

This is Jayashree, I am giving complaint about your service.

If I book yr vehicle

1. Either your are demanding additional charge like 30/40/50 etc.
2. Or your Driver demanding additional charge.
3. Your Driver asking us to cancel the ride.
4. If they are not coming they have cancel why they are asking to cancell?
5. Not coming in time.

Do you know customer is important.
No customer support department.

Your system is failure.
Please go out from the business.

Because of you I lost much time.

Useless guy.

Get lost.

Regards
Jayashree

Very bad services

My last ride with Ola Cab from Delhi to Dehradun, was very disappointing. The biggest issue was the driver demanding extra money after the trip, which felt unprofessional and unacceptable.
Pricing and Payment Concerns- The invoice showed major discrepancies between the quoted fare and the final charge. The distance was recorded as 397.9 km instead of the actual 235 km. My booking cost was ₹3239, but the driver demanded ₹6600. He also asked for additional payments for tolls, state taxes, and other unjustified fees. The booking process appears misleading, and unexpected charges were added at the end.
Key Concern- It is unclear how such a large fare increase occurred when the distance, time, and passenger count remained the same, with no extra stoppages. An online invoice can not be altered without the involvement of company officials.

Extremely traumatic ride experience. We booked a cab for our elderly aunt travelling with a 2-year-old child. The driver was rude, took a wrong route, demanded extra cash, and stopped 500 meters before the drop location. He even locked the car and went to smoke while they were inside. He refused to answer calls and shouted at my aunt when she panicked.

Customer support was not helpful and lacked proper regional language assistance during an emergency.

Very disappointing and unsafe service. Not recommended.

I booked a parcel through Ola, paid upfront, but my order wasn't confirmed. The app shows 'cancel' without a refund. Despite multiple calls, customer support isn't responding, and they're not even acknowledging my issue. I've been told they're available Monday to Friday, but that's not helpful when I'm not getting any response. I need a refund and a proper resolution to this issue ASAP.

Very very worst. Almost all drivers are asking more extra amount. It will take long time to finalise an auto after so many cancellations. In case of urgency, it is very very difficult. Better close the company.