Terrible !! Ordered 2 half zip call away jumpers , received 3 weeks later , from abroad , 100 %polyester obviously fake jumpers , X-Large more like medium . Offered 25%refund or post items back at... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought two Calloway Golf jumpers after seeing them on Facebook and they looked ideal for my golf. Delivery was 5 to 7 days. Three weeks later I received a package from China containing two fleeces wit... See more
Wish I had read the reviews before purchasing. Do not touch this company. Fake goods, shocking quality and arrived in terrible condition. Emailed company who responded straight away saying they would... See more
I bought two Calloway jumpers which arrived 3 weeks after they were ordered. Labels were cut out (strange) and arms were too short. Pretty convinced they are fake due to the above and general feel... See more
Company details
Written by the company
Old London is a fashion brand inspired by modern London style. We create everyday pieces that blend comfort, confidence, and design—backed by global shipping, easy returns, and responsive support.
Contact info
United Kingdom
- support@old-london.com
- old-london.com
1.3
Bad
131 reviews
Replied to 34% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a load of shit wrong size and…
What a load of shit wrong size and really shit quality might as well of taken £28 and thrown it in the bin.
Happy shopping everyone
August 28, 2025
Unprompted review
Still an ongoing dispute
Still an ongoing dispute, after I was told I would receive a full refund if I closed the PayPal dispute they now tell me I have to pay to return the substandard items to China. I have now reported them to facebook and the UK trading standards, they deceive and misrepresent and seem to don't with impunity. DO NOT USE THIS COMPANY, YOU WILL GET RIPPED OFF.
August 22, 2025
Unprompted review
Reply from Old London
Hi there,
We’re sorry to hear that your experience has led to ongoing frustration — that’s never our intention, and we understand how disappointing it can be when expectations aren’t met.
Our goal is always to resolve issues fairly and transparently. If you feel there was any miscommunication around the refund process, please email us directly at support@old-london.com
with your order and PayPal case details. We’re happy to review the situation again and see how we can assist.
Thank you for your feedback — we take it seriously and are always working to improve.
Kind regards,
Team Old London
Dont be fooled by the website
Dont be fooled by the website, bought a lacoste jacket where the price was too good to be true took the gamble and received it eventually but from China and its fake and a bad one at that material is horrible the badge is awful pretty much a scam
August 23, 2025
Unprompted review
Reply from Old London
Hi there,
We’re really sorry to hear that the item you received didn’t meet your expectations. That’s definitely not the experience we want for our customers.
All our products are sourced from third-party suppliers, and while we aim for quality and transparency, we understand your frustration if the product didn’t reflect what was advertised. Please email us at support@old-london.com
with your order number — we’d love the chance to look into this and offer a resolution.
Thanks for your feedback — we take all concerns seriously and use them to improve.
Kind regards,
Team Old London
Avoid this company
Avoid this company item comes from China very very poorly made poor materials ordered 2XL received 3XL took three weeks to arrive waste of money definitely don’t buy
August 22, 2025
Unprompted review
Reply from Old London
Hi there,
We’re truly sorry to hear that your experience fell short of expectations — from the delay to the sizing and quality concerns.
We understand how frustrating this must have been, and we’d like to make things right. Please email us at support@old-london.com
with your order number so we can look into this and offer a resolution that works for you.
Thank you for bringing this to our attention — your feedback helps us improve.
Kind regards,
Team Old London
Beware .
Beware .. read the reviews this looks fake. website claims trading since 2002, company Techfry Ltd was set up by a 24yr old on 28/11/24 ..
Just read the reviews, don't get stung please
August 21, 2025
Unprompted review
Reply from Old London
We appreciate your concerns and understand how important transparency is when shopping online.
Old London is a trading name under Techfry Ltd, which is fully registered and compliant with UK company laws. While the company may be newly incorporated, our team brings years of experience in e-commerce and fashion retail — and we’re committed to customer satisfaction every step of the way.
If you ever have questions about your order or our operations, we’re more than happy to assist. Please feel free to reach out at support@old-london.com
.
Kind regards,
Team Old London
Stay away from this FAKE selling…
Stay away from this FAKE selling Company......
Bought a Callaway jacket and it's definitely not Callaway..
August 21, 2025
Unprompted review
Reply from Old London
Hi there,
We’re really sorry to hear that the item didn’t meet your expectations. Please know we take concerns around product authenticity very seriously.
We work with third-party suppliers and aim to ensure all items meet the quality and description shown on our site. If something isn’t right, we absolutely want to make it right.
Please email us at support@old-london.com
with your order number so our team can assist you directly.
Kind regards,
Team Old London
!!Fake website. DO NOT ORDER!!!
!!Fake website. DO NOT ORDER!!! No company exists in Covent Garden. I checked on Companies House. The CEO is an Indian 24 year old national with residence showing as India. The companies physical address is Blackpool NOT Covent Garden. Please don't be fooled like me. The website looks legit but the Covent Garden address is fake and possibly the reviews on there too. No phone number either. AI is being used to write quick responses to emails but nothing is being done. I've reported this to Trading Standards. I ordered 5 linen shirts. They took over 20 days to arrive and the quality was so shocking they would have to be binned. Not linen and looked like they had been stitched by a blind man. I was told to return them to China. Paid DPD to return them and now showing as stuck in Chinese customs. Have emailed old London several times but being ignored. Lost over £100.
August 20, 2025
Unprompted review
Reply from Old London
Hi there,
We’re very sorry to hear about your experience and the distress it has caused — we understand how frustrating it is when an order does not meet expectations.
Old London operates under Techfry Ltd, a registered UK business. While our support and fulfilment involve both UK and international partners, we never intend to mislead our customers. We do use digital tools to help with response efficiency, but all customer messages are handled by our real human team — and we sincerely apologise if your queries haven’t been addressed promptly.
We take product quality, refund requests, and delivery issues seriously. If your parcel is stuck in customs or you've had trouble getting a response, please email us again at support@old-london.com
with your order number and tracking details — we’ll escalate it as a priority and aim to resolve it quickly.
We genuinely appreciate your feedback and remain committed to improving every part of the experience.
Kind regards,
Team Old London
Stay away from this company
Stay away from this company, they take your money and then nothing.No response to emails and no contact.I would have left no stars but there wasn’t any other lower option!!
August 19, 2025
Unprompted review
Reply from Old London
Hi there,
We’re really sorry to hear you haven’t been able to get through to us — that’s absolutely not the experience we want for any of our customers.
Please email us directly at support@old-london.com
with your order number, and we’ll prioritise your case immediately. If you’ve already sent a message and haven’t received a reply, we truly apologise — and we’ll make sure it’s picked up right away.
We’re here to help and want to make things right for you.
Kind regards,
Team Old London
I purchased 3 pairs of supposedly…
I purchased 3 pairs of supposedly orthopaedic sandals. They do not have have any support for the bed of your foot. I only bought these as I need support for both feet, since diagnosis’s I try and only by footwear that states they are orthopaedic.
These are cheap plastic and not even worth £10 a pair, let alone £26 per pair.
Very disappointed as these clearly did not come from a London shop, more like China or equivalent.
They also took slightly longer for delivery than stated.
August 18, 2025
Unprompted review
Reply from Old London
Hi there,
We’re truly sorry to hear that the sandals didn’t meet your expectations — especially given your need for genuine orthopedic support. We completely understand how important proper footwear is, and we regret that the product didn’t deliver what you were hoping for.
While Old London is a UK-registered brand, we do partner with international fulfilment teams, which may have contributed to the slight delay. We aim to be as transparent as possible and are always working to improve both product quality and delivery speed.
Please reach out to us at support@old-london.com
with your order number — we’d love to offer a resolution, whether that’s a refund, exchange, or alternative solution.
Thank you for your honest feedback — it helps us improve.
Kind regards,
Team Old London
seems like a scam to me.
I placed an order for a Comfort Linen Blazer and soon regretted it. After several days of the order not being updated I read the Trustpilot reviews and panicked. their TP score on their website is very different from their actual score!! also it seems funny how its a 50/50 split between top score of 5 and lowest score of 1 in the reviews. If I were a betting man i would put all I had on the % star reviews being fake just to keep the score up. and so basic too why not throw in a couple of 3's, 4's too just to make it seem realy?
anyway I requested a cancellation and refund only to be told that the order was now being processed so too late to cancel. I explained that by their own admission they hadn't even sent the item almost a week after it was ordered (so much for speedy delivery!!) and again I was told they would not refund until I received the product then I would have to return it and await a refund. I asked where the item was coming from as they say they are London based and was told it was coming from Singapore !!!!!. another week later and I still don't have my item. I will be contacting my Bank to see what they can do and trading standards to see what they have to say about these companies scamming on social media, these guys are not the only ones doing it. Meta should be ashamed they don't control these guys better.
August 14, 2025
Unprompted review
Reply from Old London
Hi there,
We’re really sorry to hear that your experience has caused this much frustration — we understand how upsetting delays and unclear expectations can be.
Old London is a UK-registered brand, and while our fulfilment is handled by international logistics partners — including hubs in Asia — we aim to keep our customers fully informed throughout the process. We're actively working to improve delivery speeds and communication at every stage.
Regarding reviews: our Trustpilot score shown on-site is pulled from Trustpilot’s official widget and isn’t manually edited. We understand that mixed reviews can raise concerns, but we take all feedback seriously — positive or negative — and continuously review it to improve.
Please email us again at support@old-london.com
with your order number, and we’ll ensure your case is prioritised. If your item has not arrived yet, we’re happy to assist with tracking, refunds, or return arrangements as needed.
We truly regret the inconvenience caused and appreciate you sharing your experience.
Kind regards,
Team Old London
I bought a pair of casual shoes from…
I bought a pair of casual shoes from them and didnt expect much as only paid £26.
They arrived a couple of weeks later from China and clearly came from Temu or Ali Express.
Their web page says London based which may be true but they are no doubt buying direct from China and using their web page as a front.
I saw the same shoes on Temu for less than £8.
Buyers beware. Do ypur research and buy direct from Temu or elsewhere and save yourself some money as that is the quality you are getting.
It has to be said it is a good business model!
July 28, 2025
Unprompted review
Reply from Old London
Hi there,
Thanks for your feedback — we understand your concerns and appreciate you sharing your experience.
Old London is a UK-registered brand that works with international suppliers and fulfilment partners to offer a curated range of products. While some items may also be available on other platforms, we focus on providing a streamlined customer experience, including support, delivery tracking, and resolution options if anything goes wrong.
That said, we always want our customers to feel they’ve received fair value — so if you’re not satisfied with your order, please feel free to reach out to us at support@old-london.com
and we’ll be happy to assist.
Kind regards,
Team Old London
Poorest quality - avoid!
A supposedly linen shirt of the poorest quality arrived. To get a full refund, you need to return the item to China. SCAM!
August 12, 2025
Unprompted review
Absolute garbage
I ordered a supposedly linen jacket in baige, it arrived from China scrunched up into a plastic bag absolutely cheap and nasty as it could get and creased up like an old dish rag. It wasn't baige either it was yellow. I'm disgusted, it's going back and I want a full refund from these scammers
Despite the reply below and emailing their team with pictures of the offending garment attached to the email I still haven't received a reply🤬
Further update...still no reply to my emails to them at the email address they suggested. I'm going for refund resolution on PayPal 🤬
August 11, 2025
Unprompted review
Reply from Old London
Hi there,
We’re truly sorry to hear about your experience — that’s not the impression we ever want to leave with our customers.
While we do our best to represent our products accurately and ship them safely, it sounds like your order didn’t meet expectations — and for that, we sincerely apologise. We’d really like the chance to make this right.
Please email us at support@old-london.com with your order number so our team can assist you directly with a return or refund process.
Thanks for bringing this to our attention — your feedback is being passed on internally for review.
Kind regards,
Team Old London
TOTAL SCAM!!
TOTAL SCAM!!! Ordered two supposedly premium linen shirts in size Large, but got XXL versions made of nasty, plasticky polyester. Now they expect me to pay for return shipping to China just to get refunded—or accept only 20% back!
August 1, 2025
Unprompted review
Reply from Old London
Hi there,
We’re really sorry to hear about your experience — that’s absolutely not the standard we aim to deliver.
Please email us at support@old-london.com with your order number so we can take a closer look and assist you directly. We do offer flexible resolution options (including partial refunds or exchanges) designed to avoid costly return shipping, and we’d be happy to find a solution that works for you.
Thanks for sharing your feedback — it helps us improve.
Kind regards,
Team Old London
AVOID CHEAP goods from China
AVOID CHEAP goods from China. The combat shorts I received looked nothing like the photo – massively oversized, lightweight, and clearly sweatshop-made. And now I have to pay return postage all the way to China!
August 1, 2025
Unprompted review
Reply from Old London
Hi there,
We’re really sorry to hear the shorts didn’t meet your expectations — that’s not the experience we want for our customers.
We work hard to ensure product images and sizing guides are as accurate as possible, but we completely understand your frustration. Please reach out to us at support@old-london.com with your order number — our team can walk you through the available resolution options, including refunds or partial compensation, without requiring costly return shipping.
We appreciate the feedback and hope to make this right for you.
Kind regards,
Team Old London
Over sized, poor quality, threatening email
Extremely poor quality shorts.
Massively over sized.
Option 1: post back to CHINA £25
Option 2: send more money receive another pair of shorts smaller size.
Option 3: after many emails pointing out British law, post to Blackpool and wait for replacement.
Final email from Old London above. Lovely people who’ll NEVER see any money from me again.
Threatened to chop my legs off, I’m a blood c*nt. Spend your money with them if you want poor quality over priced 💩
August 9, 2025
Unprompted review
Reply from Old London
Hi there,
We’re genuinely sorry to hear about your experience and understand your frustration regarding sizing and return options.
That said, we want to be very clear — we take customer service seriously and do not condone or engage in any threatening or abusive communication. If you believe a message you received was inappropriate, please forward it to support@old-london.com so we can investigate immediately.
We’re here to resolve the issue respectfully and fairly. Please get in touch with your order details if you'd still like assistance.
Kind regards,
Team Old London
Fake !!
Ordered because it stated fast delivery and company based in London however once ordered I received an email to say item will be delayed because of how in demand they were. This is not the case it’s because they are not based in London it’s China. Took over 3 weeks to deliver and Callaway golf jacket is fake !! Material awful, no labels, poor sizing and does not fit, contacted company and they do not recognise my order, waiting to hear back but from reading these reviews looks like I’ll be told to pay postage to China to return item. Feel really disappointed that a company can charge these prices for fake items and get away with it. Will be looking into how to report them.
August 7, 2025
Unprompted review
Reply from Old London
We're really sorry to hear about your experience — this is absolutely not the standard we aim to deliver.
While Old London is indeed a London-based company, some of our fulfilment is supported by international logistics partners to meet demand — though we understand how this may have caused confusion, and we apologise for the delay.
Regarding the Callaway jacket and your concerns, please email us at support@old-london.com with your order number so we can urgently look into this for you. We take quality and authenticity very seriously and would love a chance to make things right.
Kind regards,
Team Old London
TOTAL SCAM!!!
Ordered 2 linen shirts "crafted from premium linen" in large.... (picture was of lovely linen shirts). What we received were 2 shirts in XXL made from horrible plastiky polyester. Now we have to pay return postage to CHINA!!! to get a refund, or accept 20% refund!
How is this allowed to happen in this country??!!
August 4, 2025
Unprompted review
Reply from Old London
Hi there,
We’re really sorry to hear that your order wasn’t what you expected — we completely understand how frustrating that must be.
Please know that we take product quality and sizing seriously, and this doesn’t reflect the experience we want any of our customers to have. We’d love to look into this further — could you email us at support@old-london.com with your order number?
We do offer flexible resolution options to avoid high return costs, and we’d be happy to work something out that suits you best.
Thanks for bringing this to our attention — we’re here to help.
Kind regards,
Team Old London
Beijing garrage located Old London 😂
You have to know that this Old London isn’t located in UK, but in some Beijing a…hole! Chinese products delivered not in 5 days as promised, but in 3 weeks. I ordered mine on July 24th, it will arrive on August 14th.
Moreover, they’re lying on their own site even about Trustpilot score pretending is 4,5 stars. Of course, most of products are just resales from Temu.
ABSOLUT SCAM! Police should do something about!
August 2, 2025
Unprompted review
Reply from Old London
Hi there,
We’re really sorry to hear that your experience hasn’t met expectations.
To clarify, Old London is a UK-registered brand, and like many modern businesses, we work with global logistics partners to manage fulfilment based on demand and inventory availability. We understand that delays can be frustrating, and we always aim to be transparent with our shipping timelines.
Our Trustpilot rating is shown live and managed directly by Trustpilot’s system — we do not have control over how it appears externally.
We would genuinely appreciate the chance to look into your order. Please email us at support@old-london.com with your order number, and we’ll do everything we can to assist you.
Kind regards,
Team Old London
OMG complete crap
OMG, wot absolute crap. Ordered 2 weeks ago, and have just been delivered from China. 3 pairs of Marco cargo shorts that are made from the cheapest nylon, and sewn by a blind old woman !!! Nothing like the pictures. I think I’m even too embarrassed to give them to charity they are that bad, I just wish I could give a zero star… avoid, avoid, avoid!!!
July 26, 2025
Unprompted review
Reply from Old London
Hi there,
We’re really sorry to hear that the shorts didn’t meet your expectations — we completely understand your frustration.
We always aim to represent our products as accurately as possible and are disappointed to hear you felt the quality was not up to standard. Please email us at support@old-london.com with your order number — we’d be happy to review this with our team and offer a resolution that works for you.
Your feedback is appreciated and will be passed on internally.
Kind regards,
Team Old London
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.