Terrible !! Ordered 2 half zip call away jumpers , received 3 weeks later , from abroad , 100 %polyester obviously fake jumpers , X-Large more like medium . Offered 25%refund or post items back at... See more
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Bought two Calloway Golf jumpers after seeing them on Facebook and they looked ideal for my golf. Delivery was 5 to 7 days. Three weeks later I received a package from China containing two fleeces wit... See more
Wish I had read the reviews before purchasing. Do not touch this company. Fake goods, shocking quality and arrived in terrible condition. Emailed company who responded straight away saying they would... See more
I bought two Calloway jumpers which arrived 3 weeks after they were ordered. Labels were cut out (strange) and arms were too short. Pretty convinced they are fake due to the above and general feel... See more
Company details
Written by the company
Old London is a fashion brand inspired by modern London style. We create everyday pieces that blend comfort, confidence, and design—backed by global shipping, easy returns, and responsive support.
Contact info
United Kingdom
- support@old-london.com
- old-london.com
1.3
Bad
131 reviews
Replied to 34% of negative reviews
Typically replies within 1 week
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Absolutely scam registered in England
Absolutely scam registered in England , sending items from chine.
The website says the estimate delivery time 1 - 5 working days,
I did place an order on 12 of July and still waiting and it hasn't been even shipped yet.
Avoid!
July 18, 2025
Unprompted review
Reply from Old London
Hi there,
We’re really sorry to hear about the delay — this isn’t the experience we want for our customers.
While Old London is registered in the UK, we do partner with global fulfilment teams to manage inventory and demand, which can sometimes affect dispatch times. That said, delays like this are not typical and we’d love to look into your order personally.
Please email us at support@old-london.com with your order number so we can assist you directly and resolve this as quickly as possible.
Kind regards,
Team Old London
DO NOT USE THIS COMPANY
Placed an order 13/6 - chased and told item not in stock in colour I chose and to order in a different colour which I did 29/6 was told via email item would be processed within two days then chased 6/7 - no explanation given but refund being processed - awful to let you order twice knowing item not in stock !!
NOTE :- As to your response below 16/7 I previously emailed your support email address the result is what ensued as above - my order no :- Order #OL1284
June 13, 2025
Unprompted review
Reply from Old London
We’re really sorry for the inconvenience and frustration caused — this isn’t the level of service we stand for at Old London.
You should never have been allowed to place an order for an item that wasn’t in stock, let alone be asked to reorder it again. We understand how disappointing this must have been, especially with the lack of clear communication.
Please know we’re reviewing this with our team to prevent it from happening in the future. We’re here to help and would still love the chance to make things right.
If you're open to it, please drop us an email at support@old-london.com with your order details so we can assist you directly.
– Team Old London
An absolute scam
An absolute scam, I ordered a pair of linen trousers and what I received was extremely poor quality and didn’t resemble what i ordered in the slightest. I fact it was slightly ripped. I complained and all I got was an offer for a 20% refund or reorder. An abysmal experience and completely poor customer service
July 2, 2025
Unprompted review
Reply from Old London
We're truly sorry to hear about your experience — this is far from the standard we aim to deliver.
Receiving an item that doesn’t match your expectations, especially one that’s damaged, is completely unacceptable. We understand your frustration and regret that our initial response didn’t resolve things to your satisfaction.
Please reach out to us again at support@old-london.com with your order details — we’d really appreciate the opportunity to make this right.
– Team Old London
Not worth the money!!
An absolute scam. What you see is not what you get!!
June 30, 2025
Unprompted review
Reply from Old London
We’re really sorry to hear you feel this way. That’s definitely not the experience we want for our customers.
We’d love the chance to look into this and make things right — please email us at support@old-london.com with your order number and any details so we can investigate and assist you directly.
– Team Old London
Reply from Old London
We're sorry to hear you feel this way. We take feedback seriously and are committed to providing a transparent and trustworthy shopping experience.
If there’s been an issue with your order, please reach out to us at support@old-london.com with your order number — we’d like the opportunity to understand what went wrong and make it right.
– Team Old London
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