Very helpful and patient Miguel, in Tiensa Hispanidad
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service is terrible, internet fine! I moved to Spain for a year and then returned to England. I followed the closing policy and handed back my router, but I was never told about the f... See more
Company replied
Way too sensitive customer care on chat. They told me after a tiny bit of what whats that the service we pay for isn’t available now as they have massive issues. I tried to be funny and say, no issue... See more
Company replied
Hello Our broadband connection in Nueva Andalucía (Calle Sirio) stopped working on Oct 31 and was reported then and is still not working. At Customer service they claim that the technical problem is... See more
Company replied
Company details
Written by the company
Expertos en servicios de telecomunicaciones en el mercado regional; tanto para mayoristas, con nuestra red de alta velocidad Olinfra, como para minoristas a través de la gestión de nuestros operadores locales.
Contact info
AVENIDA MIGUEL DE CERVANTES, EDIFICIO ALBATROS V, S/N, 29660, Marbella, Spain
- +34 951 56 05 60
- info@olin.es
- olin.es
3.2
Average
733 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't even bother to become a costumer
Don't even bother to become a costumer, it was great when it was olivenet but now it's the worst. We ended our contract after two months with nonstop connection issues.
April 27, 2023
Unprompted review
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zero service network down…
They did buy the clients and network of olivenet but they don't employ people for maintenance.
Olin.es many times down and you cannot contact them by email or web
Help to make them bancrupt and get better service after.
April 22, 2023
Unprompted review
Olivenet were great
Olivenet were great. 3 years without a single problem. They even brought fiber to my street. Now they are olin you are better off with a tin can on a string. 27 calls to customer service each one cut off after 4 or 5 minutes of holding meanwhile internet completely down.
April 18, 2023
Unprompted review
ZERO SERVICE since change from olivenet to olin!
Since the change from olivenet to olin the service sucks. They removed all options to contact their support, only possible by form on their website.
Impossible to login to my account page, impossible to contact them. Tried to call them from outside Spain, after 1/2 hour waiting disconected. Phone bill €30! Thanks for nothing!
I've done 5 attempts to contact them thru their website and ended with no response.
1 month later now still no answer!
March 10, 2023
Unprompted review
Shambles
Terrible service. WiFi services is constantly down or slow. Try call customer services held on the line for over 20 minutes no one picks ups tried multiple times no answer. Would not recommend to anyone. Joke of a company gonna switch soon at this rate.
April 2, 2023
Unprompted review
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Been in the Olin office now for 75 mins…
Been in the Olin office now for 75 mins . Still waiting to be seen . Two people working only one seeing to customers . When it was Olivenet there were 5 people working here . Had no WiFi for 5 days . Technical phone line never answers. Total shambles . GO TO MOVISTAR
March 28, 2023
Unprompted review
No customer care only sales
I was migrated to olin from olivenet, they just removed all options to contact their support and doubled my invoice without any notice.
All my attempts to contact them ended with no response so next step is to make a dispute via bank.
March 21, 2023
Unprompted review
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