Very helpful and patient Miguel, in Tiensa Hispanidad
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Hello Our broadband connection in Nueva Andalucía (Calle Sirio) stopped working on Oct 31 and was reported then and is still not working. At Customer service they claim that the technical problem is... See more
Company replied
Way too sensitive customer care on chat. They told me after a tiny bit of what whats that the service we pay for isn’t available now as they have massive issues. I tried to be funny and say, no issue... See more
Company replied
We've been customers for over a decade, back when they were still Olivenet. They were pioneers, laying cables like crazy in underserved areas around Marbella. Then they grew lazy. Now their sys... See more
Company details
Written by the company
Expertos en servicios de telecomunicaciones en el mercado regional; tanto para mayoristas, con nuestra red de alta velocidad Olinfra, como para minoristas a través de la gestión de nuestros operadores locales.
Contact info
AVENIDA MIGUEL DE CERVANTES, EDIFICIO ALBATROS V, S/N, 29660, Marbella, Spain
- +34 951 56 05 60
- info@olin.es
- olin.es
3.2
Average
720 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alicia was very helpful and solved the…
Alicia was very helpful and solved the problems immediately
September 20, 2025
Unprompted review
Reply from Olin Store
Hello 😊 Thank you for your kind words! We’re glad Alicia was able to help you quickly and solve your issues. We’ll be sure to share your feedback with her. 💙 We look forward to serving you again soon!
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Useless provider to be avoided at all cost
This company Olin are totally unreliable and seek to profit by constantly cutting off their clients supply suggesting insufficient funds being available on a regular basis . The speeds guaranteed ie the 1GB service for 30 euros never receives more than 600 mb or so only to waste time ringing technical service. Dont waste your time and money as I have after more than a year learn inexpensively from this review from a genuine disgruntled over patient too loyal customer
September 15, 2025
Unprompted review
Reply from Olin Store
We are truly sorry to hear about your experience and we sincerely appreciate you taking the time to share your concerns. At Olin, we aim to provide reliable service and clear support, and it’s important for us to understand situations like yours in more detail.
We would love the opportunity to look into your case more closely and find a solution together. Please give us a call at 1560, where our dedicated team will be ready to review your situation and provide the assistance you need.
Thank you for your feedback — it helps us improve, and we hope to regain your trust.
Terrible service Alejandra dont like to…
Terrible service Alejandra dont like to work she wasn't helpfull and definitely we will cancel our products with this company with this kind of service.
September 5, 2025
Unprompted review
Reply from Olin Store
Lamentamos mucho que su experiencia con Alejandra no haya sido satisfactoria. 😔 Queremos entender lo ocurrido y ofrecerle una solución. Por favor, llámenos al 1560 para que podamos atender su situación de manera directa.
Horrendous customer service experience
Horrendous customer service experience. Closed the account and was still charged for 2 more months, cancellation fee, another cancellation fee on top of the first, and an extra charge that customer service could not explain. Do NOT get OLIN!!! Worst!
August 8, 2025
Unprompted review
Reply from Olin Store
We are truly sorry to hear about your experience and we sincerely apologize for any inconvenience caused. 🙏 What you describe does not reflect the level of service we aim to provide. We would like to review your case in detail to clarify the charges and resolve the situation as quickly as possible.
Please contact us directly at 📞 1560 or send us a private message with your customer details so our team can investigate and assist you personally.
Thank you for bringing this to our attention — your feedback helps us improve. 💙
Again 4 days NO internet in la…
Again 4 days no internet in la alcaidesa. And still waiting for them to react!! This keeps happening alot with Olin. Unfortunately I will start looking else were.
Would not recommend.
July 27, 2025
Unprompted review
Reply from Olin Store
We’re really sorry to hear this has happened again, and we completely understand your frustration. This is not the experience we want for our customers.
Please call us at 1560 so we can look into your case urgently and provide the support you deserve.
Thank you for your patience — we’d like the chance to make this right.
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Over 1 week without internet
Over 1 week without internet, calling daily and no one seems to be interested, always same reply, we took note and pass urgency to our technical Department..
Does the technicians exist on this company or they are only interested to get customers and when you have a problem nobody takes care?
Seems also offering alarms now, if this is the service good luck with that, you can have squatters at your home, by the time they responding to you
July 17, 2025
Unprompted review
Reply from Olin Store
Lamentamos sinceramente la situación que estás viviendo. No es, en absoluto, el nivel de servicio que queremos ofrecer ni la experiencia que mereces como cliente.
Entendemos tu frustración tras varios días sin conexión y respuestas que no han resuelto el problema. Para poder entender mejor tu caso y ayudarte de forma directa, te pedimos por favor que llames al 1560 o nos escribas por mensaje privado a través de nuestras redes sociales. Así podremos revisar tu incidencia con urgencia desde el departamento técnico.
Outstanding Service and Support from Olin!
I needed a new internet connection when I moved houses, and Sergej from the customer service team at Olin was incredibly helpful throughout the whole process. They quickly arranged for a technician to do the installation, which was great as we needed it urgently. Everything went very smoothly.
We were so happy with the service that we even switched all our family’s mobile phone contracts over to Olin, as they offered very competitive prices. One of the phone lines turned out to be blocked by the previous operator and registered under the wrong name, which made the portability process impossible at first. It ended up taking around two months to resolve, but Andrea from Olin (San Pedro) supported us every step of the way. She never gave up, always looked for new solutions, and truly went the extra mile for us.
Thanks to her dedication and the overall great service from the team, I’m very pleased with Olin and highly recommend them!
July 16, 2025
Unprompted review
Reply from Olin Store
Thank you so much for your kind and detailed review! We're thrilled to hear that Sergej was able to assist you so efficiently with your internet setup and that everything went smoothly during such a crucial time.
We're also especially grateful for your trust in moving your family's mobile contracts over to Olin. We understand how frustrating it can be to deal with issues like blocked lines and incorrect registrations, so it's wonderful to know that Andrea from our San Pedro team was there to support you every step of the way. We'll be sure to pass on your kind words to both Sergej and Andrea — they’ll be delighted to hear your feedback.
We truly appreciate your recommendation and are so glad to have you as part of the Olin family. If there's ever anything else we can help you with, don't hesitate to reach out.
No service
Unfortunately, the internet has been down since Wednesday 4 June and nobody is taking care of it. They know about the problem because there are several outages, but they don't solve it. Very poor service.
Since Monday 9 July, everything has been running smoothly again. There has been no feedback.
June 4, 2025
Unprompted review
Reply from Olin Store
Lamentamos sinceramente los inconvenientes que has experimentado con el servicio, especialmente por una interrupción tan prolongada desde el 4 de junio. Entendemos lo frustrante que puede ser no contar con conexión a internet, y más aún cuando no se percibe una solución clara por parte del proveedor. por favor, llámenos al 1560 para ofrecerle una atención personalizada y poder ayudarle. Gracias.
Olin Marbella booked me an appointment…
Olin Marbella booked me an appointment to get Internet Installed in my house. I had one week to ensure it was completed, it took 4 days of sitting in my house to finally get Installed. The first day, they need to find another street box to add my wires, the second day they called too late to show up, the third day the technician called to say he could not come in the set time I was given and after a phone call to customer services as I was flying home the next day they sent Oleksandr who came all the way from Malaga to fit the internet which he did really efficiently he gets the 5 stars .. although a bit of a rocky start I have heard good things about Olin and the internet seems strong. I am grateful Olin customer services made good on their promise to get my internet fitted before flying out.
May 17, 2025
Unprompted review
Reply from Olin Store
Thank you for taking the time to share your experience. We're truly sorry for the initial delays and inconvenience during the installation process — we know how important it is to have everything in place, especially when you're on a tight schedule.
That said, we're very glad to hear that Oleksandr was able to step in and get everything up and running efficiently before your departure. We'll be sure to pass along your kind words to him — he’ll be thrilled to know his efforts made a difference!
We appreciate your patience and are happy to know the service is now working well. If there's anything else we can assist you with, don’t hesitate to reach out.
Thanks again for choosing Olin!
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Valmore has been great
Valmore has been great. He helped us choose the best package delivering quality customer service with professional attitude.
Highly recommended!
May 13, 2025
Unprompted review
Reply from Olin Store
Thanks so much! We're glad Valmore took great care of you and helped find the right package. Really appreciate the recommendation!
I have been with Olin Internet and TV…
I have been with Olin Internet and TV pack for almost a year now. Everything works very well! I made the contract with Alexsandra and since then she has been very helpful with any issues I have had! Thank you!
June 14, 2024
Unprompted review
Reply from Olin Store
Thanks so much for your support! We're happy everything’s going well and that Alexsandra has been helpful. We're always here if you need us!
Alexandra was excellent
Alexandra was excellent. She is pleasant and knowledgeable. I wanted to expand my wifi coverage with a mesh router. She was very helpful. She explained everything about the product including how to install. I signed the contract and left to store with a router. Great customer service. Thank you.
April 26, 2025
Unprompted review
Reply from Olin Store
Thank you so much for your kind words! We're thrilled to hear that Alexandra was able to assist you so thoroughly and make your experience a positive one. She's a valued member of our team, and we’ll be sure to pass along your feedback.
Promised internet to be fixed in 1 day
Promised internet to be fixed in 1 day, it’s been already 5 days and nothing. Support doesn’t say anything, it’s impossible to reach the technical team and get any approximate timeline. If you want to be without internet go to oliv!
March 26, 2025
Unprompted review
Reply from Olin Store
Lamentamos mucho la experiencia que estás teniendo. No es para nada el servicio que queremos ofrecer. Entendemos lo frustrante que es estar sin conexión y te pedimos disculpas por la demora. Si aún no se ha resuelto, por favor envíanos tus datos por mensaje privado o acércate a tu tienda Olin más cercana para poder revisar tu caso con prioridad. Estamos aquí para ayudarte y encontrar una solución cuanto antes. 🧡
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Used Olin
Used Olin. Had 5 euro a month phone bill to keep my number
Visited Thailand.
My number was not activated on my phone.
Got a bill for over 100euros from them. From people spam calling me that I have been paying for 2 months
How is it possible for me to get spammed called and have to pay for it.
Month of feb 2025. 7 spam calls. 35 euro.
Each spam call that comes in 5 euro I pay.
Basically Robbery. Don’t go with Olin.
Go with the more mainstream ones. These guys are a joke.
February 1, 2025
Unprompted review
Reply from Olin Store
Good afternoon. We are sorry for what happened. Please call us at 1560 so you can explain your case in detail, and we can assist you with the issue. Thank you very much, and we apologize for the inconvenience.
Worst internet in Spain.
March 8, 2025
Unprompted review
Reply from Olin Store
Lamentamos no haber podido cumplir con tus expectativas. Por favor, llámanos al 1560 para poder analizar bien tu caso en concreto y ayudarte lo antes posible. Muchas gracias.
Its the most unqualified mobile data…
Its the most unqualified mobile data and telecom service.
IT NEVER works outside of Spain. Even if I write emails and call to inform that I will be traveling the service fails. They shut everything of. Not only mobile data but also the possibility to make any phonecalls whatsoever.
The customer service say they shut down to protect! WTF that's whats dangerous. They should send a message first and question any unusual activity.
It takes full days to get the service activated and you will be in full custody of the use of someone else's phone in order to be able to try and activate.
DO NOT buy this service if you want to feel safe!
February 22, 2025
Unprompted review
Reply from Olin Store
We’re really sorry to hear about the issues you’ve been facing with the service. It’s possible there’s a problem related to roaming that’s affecting your connection outside of Spain. We recommend contacting our customer service team by calling 1560, and they will be able to look into your case and assist you in resolving the issue as quickly as possible. Thank you for your patience and understanding.
I tried to return the router 34 days…
I tried to return the router 34 days after the contract ended. They won't take it and I've been charged 120€. Meanwhile l wanted to have a new contract with them in my second home and they won't let me use the router l paid for. They asked me to buy a brand new router. None ethic nor moral. Shame on you Olin. Never again.
February 19, 2025
Unprompted review
Reply from Olin Store
We’re truly sorry for the inconvenience you’ve experienced. As stated in our policy, the return period for the router without additional charges is 30 days. Unfortunately, as you mentioned, the return request was made after this period had passed. We understand this situation is frustrating, but we do hope you understand the necessity of adhering to these timelines. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for your understanding.
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Horrible assistant Carolina
Horrible assistant Carolina talking over me on the phone and not listening
February 12, 2025
Unprompted review
Reply from Olin Store
Hola Daniela. Lamentamos no haber cumplidos con tus expectativas, por favor, infórmanos más sobre tu caso en concreto para poder ayudarte a mejorar la experiencia. Muchas gracias.
Trying to contact Olin.es via Chat
Trying to contact Olin.es via Chat. After their answer asking how they can help, I ask for help, but nobody answer. I asked to be called back, nobody called.
February 7, 2025
Unprompted review
Reply from Olin Store
We are very sorry to hear about your experience with our customer service. Your satisfaction is very important to us, and we take your feedback seriously to improve our processes. We invite you to reach out to us again, and we will ensure you receive the attention you deserve. Thank you for sharing your experience with us.
Never use Olin
With out any question - the worst Company I have ever worked with ….. been out internet for 2 months now - finally they change the fiber cable …. But it is still not working - now they say that the problem is in a Block number 32 on my street - and they dont have a key for that building …. So I am still waiting ….. and offcourse still paying my monthly fee ….. without recieving any signal
February 4, 2025
Unprompted review
Reply from Olin Store
Hello René. We are very sorry for what happened. We will try to expedite all the processes as quickly as possible so you can enjoy your service as soon as possible. Again, we apologize for the inconvenience.
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