Our company would like to mention what its like to work with ONLY BANK. Our experience is that for an online bank, communication is very good with OLKY. The quick email responses from OLKY... See more
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a) i suddendly get messages in french. not my preferred language. Also login screen turns french and has to be manually be switched back to english b) I submitted a question to support on a incomi... See more
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I have tried multiple times, via phone or PC to follow the ID verification. Every time (and I used different phones and PCs), it is not recording the voice or can not verify the document! No res... See more
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I am a corporate and banking Lawyer with over 30 years of practical experience. This is the first time I have encountered such a level of professionalism and range of services in one Bank. The int... See more
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Company details
About Olky
Written by the company
OlkyPay
Première néo-banque franco-luxembourgeoise au service des professionnels, la clientèle d’OlkyPay située dans 24 pays est principalement constituée de sociétés commerciales, tous secteurs confondus, et de sociétés financières.
OlkyPay propose un compte pro en ligne disponible 7J/7 et 24h/24. La souscription sur le site est simple et rapide : vous recevez votre IBAN au choix FR ou LU en quelques minutes et vous bénéficiez d’un service clients efficace pour vous aider dans vos démarches.
OlkyPay répond à tous les besoins des professionnels pour effectuer leurs paiements :
- Par virement classique sans limite de montant ;
- Par Instant Payment jusqu’à 100.000 € en quelques secondes ;
Et pour traiter leurs encaissements :
- Par carte à distance (contrats VAD) et de proximité (location de TPE) ;
- Par prélèvement SDD Core et B to B.
OlkyPay propose également des cartes Mastercard avec la possibilité de configurer les limites de paiement journalières, hebdomadaires ou mensuelles.
Régulièrement primée pour son innovation et plébiscitée pour ses performances en termes de rapidité et de sécurité des paiements, OlkyPay est devenue en quelques années l’une des références européennes dans le secteur bancaire.
Contact info
Luxembourg
- olky.eu
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your team was fast to respond
Your team was fast to respond, but some points weren't so clear up-front. And also the account limitation of 6.000 EUR for any in/out transaction per month is a little too strict. But the service in general seems very nice.
July 8, 2025
Reply from Olky
Hello,
You can increase your account limitation level from your OlkyPass. To go to the next level, please contact OlkyPass customer support from your account.
Best regards,
The Olky team
Good and reliable services
Good and reliable services! All my mails have been answered without delay.
June 20, 2025
Reply from Olky
Hello,
Thank you for your feedback.
We wish you a pleasant day.
Best regards,
The Olky Pro Account team
Reply from Olky
Hello,
Thank you for your feedback.
We wish you a pleasant day.
Best regards,
The Olky Pro Account team
Really slow service, holds money hostage
I have tried to open my companies account for over 1 month now. Oky is always asking for documents over and over again, even when I have sent it to them time and time again. Last time was one week ago when I was gonna get a recap "shortly". Now my company sits and cannot pay its bills as Olky is keeping the account on hold.
May 23, 2025
Unprompted review
Reply from Olky
Hello ,
We are surprised by your comment.
In fact, we are a payment institution authorised and regulated by the CSSF and, we would like to remind you that in application of the regulatory measures that apply to the banking sector, we must fully identify our customers when they enter into a relationship with us.
Failure to respond to requests for information or to provide documents that are not conclusive will necessarily delay the opening of an account.
In addition, Trustpilot does not provide customer support. We invite you to send us your request via the following form: https://support.olkypay.com/contact .
Yours faithfully
The Olky Pro Account team
I was not informed about KYC price…
I was not informed about KYC price which was unexpected and was deducted from my account without my notice.
May 7, 2025
Reply from Olky
Hello ,
We are surprised by your comment.
We are a payment institution authorised and regulated by the CSSF, and when you opened an account with us, you had to read and sign the Terms and Conditions, which include our fees.
What's more, all our rates are still available on our website: https://www.olky.eu/en/cgu/global_cgu_tarif
Yours faithfully
The Olky Pro Account team
Support doesnt answer from 18th if…
Support doesnt answer from 18th of april.
Money frozen in the account.
Wanted to close account and withdraw money. No answer
May 6, 2025
Unprompted review
Reply from Olky
Hello,
We have read your comment.
It is important to specify that, as a payment institution, OlkyPay cannot, under any circumstances, intervene on an account or block funds without a valid and verified reason.
Yours faithfully
The Olky Pro Account team
ASSIST METHOD
I WAS ABLE TO GET MY FUNDS BACK, CHECK PROFILE PICTURE FOR ASSISTANCE!
April 25, 2025
Unprompted review
Reply from Olky
Hello,
We have read your comment carefully and we do not understand your dissatisfaction.
If you need assistance, please note that Trustpilot does not provide customer support. However, we invite you to send us your request using the following form: https://support.OlkyPay.com/contact .
Yours faithfully
The Olky Pro Account team
You money will disappear like in a magic show
Made 2 transfers to a EUR Revolut account. Everywhere in the world this would be a SEPA payment.
Olky charged though 164 euro for the service or 1% of the transferred amount. Besides the extra 20 euro monthly fee I also woke up with another 49 euro fee, which I am yet to understand what it is
Basically, in 1 day, they took about 240 euro.
There was a guy writing me asking if I wanna join him in a lawsuit, maybe I will
I am on my way of closing the account, this is simply stealing
April 1, 2025
Unprompted review
Reply from Olky
Bonjour,
Nous avons pris connaissance de votre commentaire.
Toutefois, nous ne sommes pas parvenus à vous identifier. Nous vous invitons à contacter notre service client via le lien suivant https://support.OlkyPay.com/ afin de leur expliquer votre problématique.
Bien cordialement,
L'équipe Compte Olky Pro
Be carefull is scam
Be carefull is scam, im father in a small church, we have lost 1200 Euro, the food for a lot of family, be carefull
March 28, 2025
Unprompted review
Reply from Olky
Hello,
We have read your comment carefully.
It is important to specify that, as a payment institution approved and regulated by the CSSF and supervised by the ACPR, OlkyPay cannot, under any circumstances, intervene in an account or block funds without a valid and verified reason.
However, we are not authorised to comment publicly on transactions relating to the payment account of one of our customers.
In addition, Trustpilot does not provide customer support. We invite you to send us your request using the following form: https://support.OlkyPay.com/contact .
Yours sincerely,
The Olky Pro Account team
Reply from Olky
Hello,
Thank you for your feedback.
We wish you a good day.
Best regards,
The Olky Pro Account team
Reply from Olky
Hello,
Thank you for your feedback. 😊
Have a nice day
Team Account Pro Olky
ID process horrible
I have tried multiple times, via phone or PC to follow the ID verification.
Every time (and I used different phones and PCs), it is not recording the voice or can not verify the document!
No response from the support for weeks, no solution or any thing else!
Poor service!
After 4 weeks, there is some movement, the account is now open, manually from olky side, but this ID process is not the best way!
February 25, 2025
Unprompted review
Reply from Olky
Hello,
Thank you for taking the time to share your experience.
We understand that the customer verification process can be complex and would like to inform you that it is constantly evolving in order to improve it. We're sorry if you've experienced any difficulties.
Nevertheless, we are delighted to have you as a customer and remain at your disposal for any further questions or assistance you may require.
Yours sincerely
The Olky Account team
The worst bank ever
The worst bank ever. They stole about 4800 euros from me and they don't respond to me.😡😡😡😡
February 9, 2024
Unprompted review
Reply from Olky
Hello,
Many thanks for the 5 stars!🌟
All the best with the Olky Pro Account.
Have a nice day,
The Olky Pro Account team
Reply from Olky
Hello,
Many thanks for the 5 stars!🌟
All the best with the Olky Pro Account.
Have a nice day,
The Olky Pro Account team
We are extremely happy wiExceptional Service and Fast Account Setup – Highly Recommended!th the service…
We are extremely happy with the service provided by OlkyPay. From the very beginning, they handled everything efficiently and professionally. The process of opening our account was incredibly quick, and we were up and running in no time. Their attention to detail and customer support has been outstanding. We couldn’t ask for a better experience, and we highly recommend OlkyPay to anyone looking for a reliable and responsive payment service. Definitely a 5-star rating from us!
January 21, 2025
Reply from Olky
Hello,
Many thanks for the 5 stars!🌟
We are delighted to read that our service has brought you complete satisfaction. 😊
All the best with the Olky Pro Account.
Have a nice day,
The Olky Pro Account team
Bank account has been blocked for…
Our bank account has been blocked for approximately six days because we have not received the email with the Terms & Conditions (T&C) to sign. Despite sending multiple requests, including high-priority emails, I have yet to receive any response from your team. This is crazy!
January 21, 2025
Unprompted review
Reply from Olky
Hello,
We're sorry to read your message.
As a regulated establishment, OlkyPay follows the laws and regulations in force. These may occasionally result in temporary account blocking.
After checking with customer service, the terms and conditions have been signed and your account has been fully active since 21/01.
Yours faithfully
The Olky Pro Account Team
Difficult and slow process of KYC
Difficult and slow process of KYC.
It has been very difficult to communicate and deal with the requests of the KYC Team. Each time their indications were so hasty, that I provided over documents (so also documents not needed) because of lack of clarity. Between my responce and their new communications also a week passed, so all the process has been painfuly slow.
January 14, 2025
Reply from Olky
Hello,
Thank you for taking the time to give us your feedback.
As part of our ongoing commitment to customer satisfaction, we will take your comments into account for future developments.
We would like to remind you that, in application of the regulatory measures that apply to the banking sector, we must perfectly identify our customers when entering into a relationship.
Failure to respond to requests for information or to provide documents that are not conclusive necessarily delays the opening of an account.
After checking with customer service, your account has been active since 14/01.
We hope that the Olky Pro Account will meet your expectations.
Please do not hesitate to update your review.
Best regards,
The Olky Pro Account team
I cant transfer my own money! Waiting for days
I opened pro account and got email that i needed to deposit 700 euro to use my account i just moved with business to Luxemburg now yesterday my client send the 700 and after this another 3000 i owed for labor but still not i can send money or use account i am alone here and this money is for me to live next weeks i need to pay rent and eat and then i can work more and hopefully let more payments come to olky i heard good things from someone but now i am in trouble i have 3850 euro in account that i cant use im in New country Alone i really need my money i worked for it customer send me proof of payment everything i search number olky nothing found i send multiple email no reaction please olkypay help
January 13, 2025
Unprompted review
Reply from Olky
Hello,
We are sorry to read your comment and understand your frustration.
After checking with customer service, they sent you a notification email dated 03/02. We invite you to consult it.
Thank you for your patience and understanding,
Kind regards,
The Olky Pro Account team
Scammers - avoid at all costs!
EDIT: The funds were never recredited as they say below!!!
Just like other reviews mention they purposely seem to delay everything with KYC checks while they are holding your money in their account. The moment I asked them to close my account, they stop replying to any emails, phone calls and close tickets with responses that don’t make any sense.
I have sent them a registered letter demanding the money back as it’s been over a month of unsuccessful attempts and will report them to CSSF and take a lawyer to get my money back.
January 8, 2025
Unprompted review
Reply from Olky
Hello,
We have read your comment very carefully.
We would like to remind you that Trustpilot does not provide customer support.
Secondly, we are not authorized to comment publicly on transactions relating to one of our customers' payment accounts.
After checking with customer service, he explained the situation to you by e-mail on 27.12.24. The funds were recredited on 23.12.24.
Yours faithfully,
The Olky Pro Account team
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