We use Docman Connect from One Advanced it works quite well for our company. It would be even better if they could send secure electronic Patient Discharge letters to NHS GP practices in all the NHS r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kristy was very helpful and professional. She assisted us with the software helped close old files and followed up on an old bank issue that had not been properly resolved before. Her support was effi... See more
Company replied
We have our ups and downs with our Account Manager in Advanced, but when it comes to the technical support team, we tend to have a great experience. For instance, today Srinivas Saraf did an amaz... See more
Company replied
Not only has switching to this platform saved our company money but the platform is also so easy to use, make the previous time consuming tasks so much simpler. But the best bit is the fantastic suppo... See more
Company replied
Company details
Written by the company
We power the world of work through our portfolios of sector-focused software that effortlessly gets the job done, giving you the freedom to focus on thriving for your customers, your people and your communities.
Contact info
OneAdvanced Group Limited, The Mailbox, 101 Wharfside Street, B1 1RF, Birmingham, United Kingdom
- 01215362688
- luke.sadler@oneadvanced.com
- www.oneadvanced.com
4.5
Excellent
607 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Password
I recently had trouble accessing my account because I couldn't remember my password. I contacted customer support and was assisted by Narendra Reddy. He responded very quickly and sent me the password reset link within a very short time.
The entire process was smooth, efficient, and professional. Thanks to Narendra's prompt assistance, I was able to regain access to my account without any hassle.
I am very satisfied with the support I received and would like to thank Narendra Reddy for his excellent customer service.
June 22, 2026
Unprompted review
I would like to recognise Jared
I would like to recognise Jared for his outstanding support and dedication in helping to fix everything related to Vision Anywhere.
Jared consistently demonstrates exceptional professionalism, technical expertise, and commitment to customer service. No matter the issue, he always responds quickly and works tirelessly to get things resolved as efficiently as possible. His knowledge and ability to diagnose and fix problems are second to none.
What stands out most is his dedication to ensuring everything is working correctly and his willingness to go above and beyond to help. It is rare to find someone so reliable, responsive, and genuinely invested in delivering excellent service.
Jared's hard work and professionalism deserve to be recognised by the company. He is a tremendous asset to the team, and I sincerely hope he remains with the company for many years to come. Quite simply, no one fixes things as quickly or as effectively as Jared.
Thank you, Jared, for all your support and exceptional service.
June 22, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Query Support
I had raised a ticket in the system for support on a matter regarding how data is managed. The ticket was swiftly responded to by Srinivas Saraf. What I appreciated is Srinivas Saraf arranged to have a call with me, at a time to suit myself, to discuss my ticket in more detail to ensure my query was understood. From listening to me Srinivas Saraf was then able to resolve my query in a timely manner.
The customer service received with this matter was excellent.
June 19, 2026
Unprompted review
Reply from OneAdvanced
Thank you Fiona!
We're delighted to hear that Srinivas responded to your ticket promptly and took the time to arrange a call at a time that suited you. Understanding our customers' queries fully is incredibly important to us, so it's wonderful to know that by discussing the matter in detail, Srinivas was able to provide a timely resolution.
OneAdvance support worked well
OneAdvanced support worked very well. Roopa guided me through the process on how to clear my notifications in Docman Tasks.
Thank you.
June 19, 2026
Unprompted review
Reply from OneAdvanced
Thank you Sonia!
We're pleased to hear that your experience with support went well. It's great to know that Roopa was able to guide you through the process of clearing your notifications in Docman Tasks and provide the support you needed.
Assistance from Srinivas Saraf
Srinivas Saraf was a great help when all other avenues for unlocking a password failed. He was extremely polite and courteous, as well as knowledgeable. Srinivas resolved my issue with expertise.
June 18, 2026
Unprompted review
Reply from OneAdvanced
Thank you Julie!
We're delighted to hear that Srinivas was able to help when other password recovery options had been exhausted. It's wonderful to know that you found Srinivas polite, courteous, and knowledgeable, and that your issue was resolved with expertise.
Ruupa was very helpful
Ruupa was very helpful, and resolved my problem straight away. We had an urgent problem and it was corrected in less than 5 minutes
June 18, 2026
Unprompted review
Reply from OneAdvanced
Thank you for your feedback!
We're delighted to hear that Ruupa was able to help and resolve your issue so quickly. We understand how important it is to address urgent problems promptly, so it's wonderful to know that everything was corrected in less than five minutes.
Very Professional and friendly…
Very Professional and friendly experience. Kept in the loop throughout the SR and resolved the query satisfactorily.
June 18, 2026
Unprompted review
Reply from OneAdvanced
Thank you OJ!
We're pleased to hear that you had a professional and friendly experience with our team. Keeping our customers informed throughout the service request process is important to us, so it's great to know you felt kept in the loop and that your query was resolved satisfactorily.
I had a great session with Srinivas.
I had a great session with Srinivas.
he was amazing and when it wouldn't let me access the system on my laptop , he did what I needed for me and explained it all in detail.
I would recommend !
June 18, 2026
Unprompted review
Reply from OneAdvanced
Thank you Madison!
We're delighted to hear that you had a great session with Srinivas. It's wonderful to know that when you were unable to access the system on your laptop, Srinivas was able to assist by completing what was needed and explaining everything clearly and in detail throughout the process.
Jared is very helpful and knowledgeable
Jared is very helpful and assists me with a known problem that pops up frequently, he is professional and knowledgable, and makes sure the fault is dealt with promptly and efficiently. Thank you for all your help Jared.
June 18, 2026
Unprompted review
Reply from OneAdvanced
Thank you Sharon!
We're so pleased to hear that Jared has been able to assist you with this recurring issue and that you have found their support professional, knowledgeable, and efficient. It's great to know they have helped ensure the fault is resolved promptly whenever it arises.
Fully explained how to amend the system…
Fully explained how to amend the system and guided me through step by step. Great Help and great customer service. Thank you!
June 17, 2026
Unprompted review
Reply from OneAdvanced
Thank you Helen!
We're delighted to hear that the process was fully explained and that you were guided through each step to amend the system. Providing clear, helpful support and excellent customer service is something we strive for, so it's wonderful to know you had such a positive experience.
Quick response
Quick response, showed me how to resolve issue myself in case of reoccurrence in future.
June 15, 2026
Unprompted review
Reply from OneAdvanced
Thank you Lee!
We're pleased to hear that you received a quick response and that our team was able to show you how to resolve the issue yourself should it happen again in the future. Empowering our customers with the knowledge and tools to manage issues independently is something we always aim for.
Srinivas Saraf provided a very helpful…
Srinivas Saraf provided a very helpful guide to assist with our issue. Thank you.
June 10, 2026
Unprompted review
Reply from OneAdvanced
Thank you Angela!
We're delighted to hear that Srinivas was able to provide a helpful guide and assist you with your issue. Ensuring our customers receive clear and effective support is very important to us, so it's great to know their assistance made a positive difference.
Srinivas was very helpful and solved…
Srinivas was very helpful and solved the issue very quickly
June 12, 2026
Unprompted review
Reply from OneAdvanced
Thank you Joanne!
We're pleased to hear that Srinivas was able to help you and resolve the issue so quickly. Providing efficient and effective support is something we take great pride in, so it's wonderful to know you had a positive experience.
Excellent quick response to my request
June 12, 2026
Unprompted review
Reply from OneAdvanced
Thank you Caroline!
We're delighted to hear that you received such a quick response to your request. Providing prompt and efficient support is something we strive for, so it's great to know we met your expectations.
Thanks PJ
Thanks PJ! Helped me out twice this week. Prompt service, friendly and knowlegable.
June 12, 2026
Unprompted review
Reply from OneAdvanced
We are so glad PJ could assist you twice this week Rachel! We appreciate your kind words about our prompt and knowledgeable service.
Srinivas
Srinivas solved the problem efficiently and promptly and was very pleasant.
June 12, 2026
Unprompted review
Reply from OneAdvanced
Thank you for your review!
We're delighted to hear that Srinivas was able to resolve your issue efficiently and promptly while providing such a pleasant experience. We'll be sure to share your kind feedback.
The staff were very helpful
The staff were very helpful, Roopashree helped me with all of my issues and queries.
June 11, 2026
Unprompted review
Reply from OneAdvanced
Thank you Kristina!
We're delighted to hear that Roopashree was able to help with all of your issues and queries. We'll be sure to pass on your kind feedback.
Thank you for taking the time to share your experience!
Srinivas Saraf was very helpful and…
Srinivas Saraf was very helpful and explained all of the steps easily and clear.
June 11, 2026
Unprompted review
Reply from OneAdvanced
Thank you Karen!
We're delighted to hear that Srinivas was so helpful and explained everything clearly and easy to follow. We'll be sure to pass on your kind feedback.
Highly recommend
Excellent support from PJ, who was so professional, responsive, and truly went above and beyond to resolve this issue quickly and efficiently!
June 11, 2026
Unprompted review
Reply from OneAdvanced
Thank you Noreen!
We're delighted to hear that PJ provided such professional and responsive support, going above and beyond to resolve your issue quickly and efficiently. We'll be sure to share your kind feedback.
Speedy and Excellent
The representative Amrutha was very efficient in resolving my issue
June 11, 2026
Unprompted review
Reply from OneAdvanced
Thank you Anthony!
We're delighted to hear that Amrutha was able to resolve your issue efficiently and provide a speedy experience. We'll be sure to pass on your kind feedback.
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