One Click Insurance  Reviews 

No e-mail or phone to contact, chat not always works and no contact back if you leave a request. After the policy finishes and you cancelled auto renewal random charge taken from the account with no explanation and limited,difficult way of contacting.

FAKE PRICE
THEY GIVE YOU A LOW PRICE , THEN AFTER ABOUT 2 WEEKS THEY START ADDING EXTRAS AND CORNER YOU FOR MORE MONEY TOTAL SCAM ARTISITS

I am not keen on chatbots and was not sure if I was dealing with a real person or not, but my change to my motor policy was carried out swiftly and without fuss and I then also received an additional insurance quote during the same interaction.

Great communication so far. We took car insurance with them, only just payed but no problems at all so far.

Excellent staff ( Although the company was cheeky with their renewal quote)
However their member of staff known as MB9
Was extremely helpful. And I was happy to insure for another year

Awful , no phone number so you have to chat online , they then dont answer direct questions and gave me a quote to change my car for 190 more as well as a admin charge
When I pointed out a new quote was cheaper than my renewal and gave them proof, they changed the quote
Trying to get a direct answer to a question was difficult
I wouldn't use them again

Frustrating no claims discount upload process. One click sent email demanding nearlt £100 extra unless provided ncd evidence and wouldnt accept copy of official insurers email showing ncd. Spent hours back and fourth as they insisted on a PDF document. Took hours out of the day to sort. The ncd should be asked for upon quotation of insurance. Not after, and to direct debit the extra fee is not good it comes across as a scam or moneyaking exercise especially since you give 10 days, many insurance companies cant provide ncd in post within 10 days!

I just renewed my policy with adding my partner to the policy. I'm really happy with the quote. The lady who dealt with me LB3 was very polite and helpful, excellent customer service.

If I could give 0 stars I would. I contacted the company that provided service: One Click (a company called One Protect Insurance and One Direct, the payment company on the card payment, all three have been in touch on this matter!!) and cancelled the policy via the company i signed up with chat. Unfortunately you can't speak to a human on the phone and the chat confirmed sorry you are going and confirmed cancellation. It should have been the end of it!! Bearing in mind, that they had continued my policy and taken money, without a new quote or any letters/emails, which was twice the previous years amount. As a vulnerable disabled person, a carer looks after this side of things for me, and at the time of renewal I had been in a bus accident, as soon as I was well enough I alerted my carer to the issue. After cancelling my direct debit with my bank as I had contacted them on my account, they tried to use an old bank card to take over £90 off my account, fortunately I don't have that much in that account, but suffered charges for insufficent funds. I contacted them this morning first thing via the chat to be presented with a bill, which will all the figures given made no sense, including broker fees, office fees, etc. I got my carer to pay as my UC doesn't go in until Monday. How I am going to eat with this bill I do not know, for no insurance that I have already sorted at half the price when I cancelled with this company. They say its their brokerage and office cancellation fees, which equate to 2 years of cover costs wise in one go. I wonder if they were going to try and get me to stay with them with those costs and probably if they had informed me of this at cancellation I would have toughed it out for another year with them but when I cancelled I arranged another insurer to cover me. When my carer paid and when looking at the receipt it said a different amount and motorcycle insurance, well if I get on a motorbike EVER it would be a miracle as a disabled person, but was concerned that at some point this company would say we had payment for your bike insurance not your household one and were they going to chase me for 20p, the difference to what the bill was and very kindly Jasmine said "we wrote off the 20p"... as if I was going to be over the moon with the £90 cancellation cost less 20p... they were very reluctant to correct the receipt to reflect the household insurance payment. BEWARE any vulnerable customers in particular. DO NOT USE ANY OF THREE COMPANY NAMES THEY HIDE BEHIND!!

Today I spoke with SM5. She was brilliant. She understood my wishes and exceeded the previous quote I had. She gave me choices on payments and told me the savings I could make .

This is another scam company that adds extra charges and admin fees after a low quote. Impossible to contact anyone and they take money out of your account without permission.
The reviews are fake and written by company hired staff and AI bots making the whole Trustpilot review process bogus.

Erika dealt with my query very quickly and to my satisfaction.,The chat line in this case worked great for me.

One Click sent a letter saying I needed to provide evidence of no claims bonus, otherwise my insurance would be cancelled. But I was out of the country for the time between the letter arriving and the date of cancellation. Got in touch and was given a 7 day extension but it took 5 days to get my previous insurance company to send documents (which were then wrong). They would only give me a 1 day extension to try get the right document as it "wasn't their fault I hadn't received the letter or acted on it". I had uploaded some documents and want to understand whether that is sufficient or whether some other option is viable. Been told to wait and I will receive a letter in the mail (which no doubt will come after the date of my insurance cancellation date) with the outcome. Nobody can help me understand what I could do in terms of payment if they don't accept my evidence. Stuck in limbo risking having an uninsured car. And of course if they do cancel my policy I'll be charged a £60 cancellation fee, broker fee and days of the insurance policy. Yet I don't want to cancel. Diabolical service. Avoid

username LH1 was able to address my query promptly with regards to how to add an interested party to the home insurance policy. Thank you.

Ew9 helped me and was extremely efficient. Well done.

SM5 Was extremely helpful in matching a new price for my contents renewal, thankyou

Avoid this shady company at all costs. I have never experienced such appalling and underhanded business practices.

They hit me with an astronomical, completely unexpected cancellation fee of £128. At no point during the process did they provide clear or transparent information about this ridiculous charge.

To make matters worse, they illegally took this money using a payment card that I gave absolutely ZERO authorisation for them to use or store. I used it one time several months ago and had no intention of using again. Charging a customer's card without explicit consent for a disputed fee is completely unacceptable.

I am not letting this go. I have already escalated this matter and will be reporting their behaviour directly to Trading Standards and will be disputing it with the Financial Ombudsman Service.

If you look at other less mainstream review sites there are a multitude of fake reviews, they are shills! There are 20+ reviews today alone and every single one gave 5 stars. No chance! Will be doing it here too.

Save yourself the stress, the hidden fees, and the breach of financial trust. A disgrace of a company. Go anywhere else.

Nothing more than a scam company. I entered all correct details on my insurance application and bought the insurance. 2 weeks later, i had 2 emails saying i had not declared 2 previous claims from 3 and 4 years ago and it would be another £150 to update the policy. I disputed this with them as i have not been involved in an accident for over 10 years. They asked me to prove it! I got my claims record from the MIB to prove this to them. In the meantime they cancelled the policy and only paid a refund of 3 months when it had 9 months left. It then cost me extra to reinsure the car as i ad to tick the "have you had any insurance cancelled box. Avoid them like the plague. Charlatans

Tyler(chat assistant) was great. Your website,portal & online instructions are truly AWFUL, I have been with you for years & since day 1 its AWFUL.

Excellent, fast efficient service from Jenny (JL9)