I've ordered and paid on the 26th of march. Online it says that is send to us. We have received nothing. It is the 14th now I've send multiple mails: no answer. I also need an invoice for b... See more
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Ondanks de problemen met de koerier is Customer Care OneDirect zich blijven inzetten om een oplossing voor mij, klant, te vinden. Bedankt Nieky!
Company replied
Had 1 deal with this company - supply of walkie-talkie. Delivery was fast and well done. All properly packed. Customer service is answering fast and are welcome to your needs.
Company replied
Language issue ! And I see it again on this form : this is in Dutch and i don't speak Dutch. I'm from Belgium and speak French. I don't understand why I got a dutch-written receipt and now the mails y... See more
Company replied
Company details
Written by the company
Onedirect is sterk gegroeid sinds het werd opgericht in 1999 in Frankrijk. We zijn nu onder andere actief in Spanje, Italië, Portugal, Duitsland, Nederland, België, Luxemburg en het Verenigd Koninkrijk. Onedirect is Europa's nummer 1 leverancier van professionele telecommunicatie-apparatuur. We hebben meer dan 2000 producten en accessoires in onze catalogus en meer dan 96% van de bestellingen worden verzonden op dezelfde dag!
Written by the company
Contact info
Zekeringstraat 17 A, 1014 BM, Amsterdam, Netherlands
- 0858883452
- contact@onedirect.nl
- onedirect.nl
3.4
Average
2K reviews
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No delivery + no communication after payment
I've ordered and paid on the 26th of march.
Online it says that is send to us.
We have received nothing. It is the 14th now
I've send multiple mails: no answer.
I also need an invoice for bookkeeping: no reaction
I tried to phone.. nobody answers...
We are a pro client so we buy & sell a lot.
It seems this company is handling things 100% wrong.
I hope to hear better news from them today!
April 14, 2026
Unprompted review
how to still money
I ordered tel and they didnt mention tht doesnt work without base that you must buy apart, i try to send back and if you have still the original box that i dont have , all the plastic that is normal when you open you throw way so i dont have all , you get back 30% of your ammount
incredible to still money
September 28, 2025
Unprompted review
Reply from Onedirect
Dear customer,
Thank you for taking the time to leave a review.
Unfortunately, we are unable to accept returns without the original packaging, just as it would not be possible in a physical store.
Kind regards,
The Onedirect Team
Selling low quality Hammer4 products
Selling low quality Hammer4 products. Not robust at all. If there is a problem you can phone, write emails.. but they do not respond. Everywhere can be a problem but COMMUNICATE!!! For me never again Onedirect!!!
September 18, 2025
Unprompted review
Super easy ordering process
Super easy ordering process, delivery ad service. Product is exactly as stated and is in daily use.
August 7, 2025
Reply from Onedirect
Hi Nicola,
It was a pleasure to receive your kind review.
We're thrilled to hear about your positive experience with Onedirect.co.nl.
We're delighted our ordering system provided the efficiency your business needs, and that the delivery met your expectations. It’s also great to know the product specifications matched your requirements perfectly and continues to serve your daily operations effectively.
We look forward to seeing you again!
Best wishes,
Team Onedirect
Fast delivery
October 18, 2024
Reply from Onedirect
Hi Michael,
We greatly appreciate your positive feedback.
Positive feedback is always welcome and we are glad to know our service met your expectations.
We are here for anything you might need in the future.
Kindest regards,
Team Onedirect
Rally fast delivery
November 2, 2023
Reply from Onedirect
Hi Tim,
Thank you so much for your review.
Positive feedback is always welcome and we are glad to know our service met your expectations.
We are here for you when you need us next.
Kind regards,
Team Onedirect
Had 1 deal with this company
Had 1 deal with this company - supply of walkie-talkie. Delivery was fast and well done. All properly packed. Customer service is answering fast and are welcome to your needs.
October 11, 2023
Reply from Onedirect
Hi Natalia,
It is a pleasure to receive such positive feedback.
We are delighted to hear that you were satisfied with the fast delivery and proper packaging of your walkie-talkie order. Our logistics team works diligently to ensure that orders are prepared and shipped promptly, and it's great to know that their efforts have met your expectations. We also appreciate your kind words about our customer service team. Our in-house experts are always ready to provide assistance and advice to cater to your needs.
We look forward to hearing from you again.
Best wishes,
Ondanks de problemen met de koerier is…
Ondanks de problemen met de koerier is Customer Care OneDirect zich blijven inzetten om een oplossing voor mij, klant, te vinden. Bedankt Nieky!
September 20, 2023
Reply from Onedirect
Beste klant,
Bedankt voor deze review.
We zijn blij te horen dat onze klantenservice zich heeft ingezet om een oplossing te vinden ondanks de problemen met de koerier. Ons team van experts streeft ernaar om onze klanten te ondersteunen en te adviseren voor, tijdens en na hun aankoop. We waarderen uw geduld en begrip in deze situatie en zijn dankbaar voor uw positieve feedback over de inspanningen van Nieky.
Hartelijke groet,
Reply from Onedirect
Beste,
Bedankt dat u ons beoordeeld heeft.
Fijn om te lezen dat onze service aan uw verwachtingen voldeed. Het doet ons plezier te lezen dat u tevreden was met onze deskundige service.
We wensen u veel plezier met uw aankoop.
Met vriendelijke groet,
Onedirect Team
Reply from Onedirect
Hi Melike,
Thank you for your review.
It's great to know your experience met your expectations.
We hope to see you again soon.
All the best,
Team Onedirect
Established a stable connection with…
Established a stable connection with the headset and dongle for Macbooks on teams and go to webinar.
March 29, 2022
Reply from Onedirect
Hi Juan,
Thank you very much for your review.
We're happy that you're satisfied with your purchase.
We are here for anything you might need in the future!
Kindest regards,
Team Onedirect
I love Jabra products and if you can…
I love Jabra products and if you can get for discounted price what Onedirect provides - even better :).
March 28, 2022
Reply from Onedirect
Dear customer,
It is a pleasure to receive such a positive review from a customer.
We're glad to know how happy you are with your purchase.
We are here for anything you might need in the future.
Best wishes,
Team Onedirect
Recommended
The product has good appearance and quality.
My delivery got lost because of the deliveryman from DPD was very careless, but then Onedirect quickly responded and handled the situation quite well.
March 26, 2022
Reply from Onedirect
Hi Gazi,
Many thanks for your feedback.
We are pleased that your experience met your expectations and that our team stepped up to the mark when you had an issue. We are grateful for your compliments regarding our product and that it lived up to your expectations.
It would be a pleasure to have you return.
Kind regards,
Team Onedirect
Language issue
Language issue ! And I see it again on this form : this is in Dutch and i don't speak Dutch. I'm from Belgium and speak French. I don't understand why I got a dutch-written receipt and now the mails you send me are in Dutch too. I think there's something going wrong somewhere :) Other than that, all's well.
February 15, 2022
Reply from Onedirect
Hi Flo,
Thank you for taking the time to share your experience.
Thank you for bringing this to our attention; we are happy to let you know that we have changed the language in our system, so you should now receive correspondence in French. We are sorry for any inconvenience caused. Please do let us know if we can be of any further help.
Thank you once again for your feedback and we look forward to seeing you again.
Best wishes,
Team Onedirect
Top service !!!
January 19, 2022
Reply from Onedirect
Beste klant,
Bedankt voor uw positieve bericht.
Fijn om te lezen dat onze service aan uw verwachtingen voldeed.
Vriendelijke groet,
Team Onedirect
Probleem van de speaker is nog net…
Probleem van de speaker is nog net hetzelfde , niks is opgelost
December 30, 2021
Reply from Onedirect
Beste Ivo,
Bedankt voor uw bericht.
Wat jammer om te lezen dat uw speaker niet naar wens functioneert. We komen graag met u in contact om dit op te lossen. Zou u daarvoor een mail met verdere informatie willen sturen naar contact@onedirect.co.nl? Dan gaan wij voor u aan de slag!
Alvast bedankt en met vriendelijke groet,
Team Onedirect
Excellent service
November 22, 2021
Good prices, fast delivery
Good prices, courteous service, fast and accurate delivery, could hardly give less than five stars :-) !
October 25, 2021
Reply from Onedirect
Dear Bob,
Thank you very much for sharing your review.
We are glad you felt we delivered the best possible service. This is very rewarding for our team and we will be sure to pass along your compliments.
We are here for you when you need us next.
Kind regards,
Team Onedirect
Super ok!😄😄😄
July 26, 2021
Reply from Onedirect
Dear clients,
It is a pleasure knowing you are satisfied with your recent experience.
Best regards,
Team Onedirect
Reply from Onedirect
Dear Customer,
Thank you for your kind feedback.
We are delighted to know that we met all your expectations.
We are here for anything you might need in the future.
Kindest regards,
Team Onedirect
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