Purchased our boardroom TV from Onedirect and the whole process was smooth from start to finish. Ordering was quick and simple, communication was clear, and delivery was fast and efficient. Every... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Fantastic service. I was looking for a headset suitable for UC, and while the website description did not explicitly specify UC compatibility, a quick email to One Direct clarified everything. They re... See more
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I purchased a visualiser for use on a dental course, and it exceeded expectations. The image quality was excellent, making demonstrations clear and easy to follow for all delegates. It was simple to s... See more
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One Direct - very quick to respond, communicated every step of the order and delivery. Item received in a couple of days. MD very happy with the quality of the product received. I would recommend One... See more
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Company details
About Onedirect
Written by the company
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Written by the company
Contact info
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall
Overall, we are pleased with the service provided. Although the delivery did not take place on the initially requested date, we appreciate the good communication, cooperation, and support throughout the process in ensuring that we eventually received the items. Thank you for your efforts and assistance.
October 30, 2026
Prompt service
Filled out the online quote request form. Had prompt response, ordered, received the new unit within 2 days. I returned to them as a customer because of the way they handled warranty service on a previous purchase one day under 2 Years.
October 28, 2026
Reply from Onedirect
Hi Bala,
Thank you for your kind feedback.
We are pleased that our quick response to your online form met your expectations.
We are particularly glad that the handling of your earlier warranty question encouraged you to return.
We look forward to seeing you again soon
All the best,
The Onedirect Team
Website prices incorrect and failure to deliver
The price on the website when I looked into purchasing the product was stated to be incorrect (this happened twice).
When the product was ordered we were informed that delivery had failed despite being open on weekdays during office hours throughout the period and the courier we were told that tried to deliver the goods delivering to us on a regular basis.
October 8, 2026
Reply from Onedirect
Hi Keith,
Thank you for sharing your positive review with us.
We are pleased that your order arrived promptly and that you felt our prices were competitive.
We look forward to seeing you again.
Best wishes,
The Onedirect Team
Not Happy at all with the service
October 20, 2026
disappointed with my recent Yealink…
disappointed with my recent Yealink phone purchase. My previous order included an adapter, but this one did not, and the exclusion wasn’t clearly stated. Calls went unanswered, and I only found out after emailing. Poor service and an unexpected extra cost.
October 16, 2026
Unprompted review
Have had these for a few days now and…
Have had these for a few days now and so far they are lasting better
September 30, 2026
Reply from Onedirect
Hi Lee,
Thanks so much for this great review.
We are glad your new equipment is lasting well so far.
Our team takes pride in offering reliable products and fast shipping, and it is rewarding to know that your first few days have been positive.
Don't hesitate to drop by again.
Take care,
The Onedirect Team
Terrible
Terrible. Slow delivery, poor communication, the 'chat' function just tells you to email admin when asked the simplest of questions.
Not a company I'd consider using again.
Very disappointing.
September 22, 2026
Had to chase
I followed up as had ordered but not received - The team apologised and then sorted the order within a couple of days. The product is good quality and as described.
September 16, 2026
Reply from Onedirect
Hi Jamie,
It is a pleasure to receive such positive feedback.
We are delighted that you found the product to be of good quality and exactly as described.
We are truly sorry that your order did not arrive as promptly as it should have. Our standard delivery takes up to 5 working days, and we regret the delay you experienced. Nonetheless, it is great to hear that our team was able to step in and get everything sorted for you.
Finally, we value your kind words about the way our colleagues handled your follow-up and resolved the situation swiftly.
We hope you will return for any needs you may have in the future.
Kind regards,
The Onedirect Team
Mis-sold
Bought radios advertised for long range. Our restaurant is a large open space. They did not work. We tested more than one set to be sure.
Wesley Bone the sales team manager then treated us like the problem. He blamed our building, our testing, how long we’d had them, and the state of the earpieces after they’d been sitting with the company. No real help. Just a refusal and an offer to sell us something else.
Return started in August. The delay was theirs.
Would not buy from them again.
***AFTER THEY RESPONDED BELOW***
imagine saying their is earwax on all 6 of the others devices, what a load of nonesense, like as if we would have packed 6 devices with earwax back in. Like be realistic, nobody is that dumb. You just didnt have another option to send us and didnt want to refund me my money so decided to come up with all sorts, as I mentioned, plenty of bad reviews for a reason here...
September 15, 2026
Unprompted review
Reply from Onedirect
Hi Romano,
We’re sorry to hear that the radios did not meet your requirements. We did our best to assist with your return and understand that the products were not suitable for your particular environment.
However, the returned radios and earpieces were received in a condition that did not meet our hygiene requirements for a return. In particular, the earpieces showed visible earwax contamination. We provided photographs of the condition of the returned items by email so that this could be clearly seen.
We also agreed to accept two of the units that were returned in new and unused condition and shipped the rest units back to you.
Our decision was based on the condition in which the products were returned and our hygiene requirements, rather than an unwillingness to assist.
We appreciate that this may not have been the outcome you were hoping for, but we believe we made every reasonable effort to assist, including accepting the two units that were returned in new condition.
We’re sorry that this experience has left you dissatisfied.
Kind regards,
The Onedirect Team
Fast Refund and Great Communication
Despite my item having been discontinued, Onedirect were extremely quick to let me know, apologise and process my refund. Absolutely amazing service overall and great communications.
September 4, 2026
Reply from Onedirect
Hi Jo,
It was a pleasure to receive your excellent review.
We are delighted that our team kept you well informed and handled your refund so swiftly.
It means a lot to us that you appreciated our communication and the way we managed your order. We always aim to resolve situations like yours with speed and care.
Please stop by again any time.
Best wishes,
The Onedirect Team
Service from one direct
The telephone service with Mary was helpful. But gaining access to help was difficult, hence four instead of five stars
September 2, 2026
Reply from Onedirect
Hi,
Thank you for taking the time to share your review with us.
We are delighted that Mary provided you with helpful support during your call.
However, we are sorry that accessing our assistance was challenging for you. We want our customers to reach our team easily and we have noted your feedback for review.
Finally, we appreciate your positive feedback and are pleased that your overall experience was satisfactory.
We look forward to welcoming you back in the future.
All the best,
The Onedirect Team
Either online or through the account…
Either online or through the account manager the process was smooth.
August 12, 2026
Reply from Onedirect
Hi Faruk,
Thank you for your great review.
We are delighted that you found both our website and account manager service efficient and seamless. It is wonderful to know that we provided you with multiple convenient ways to complete your order.
Your feedback about our streamlined approach means a great deal to our team.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
First class
First class, from instalation to setting up devices.
After care support has been exceptional.
Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.
Thank you 🙏
August 5, 2026
Reply from Onedirect
Hi Jonathan,
Thank you for your great review!
We are delighted that you found our setup process smooth and convenient for your parents. It is wonderful that our team was able to provide the helpful support needed during the configuration.
Your appreciation for our after care service means a lot to us, and we are pleased our staff went the extra mile to assist your family.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Excellent service!
August 18, 2026
Reply from Onedirect
Hi Gary,
Thanks for your great review.
We are pleased that you found our service helpful and easy from start to finish.
Our team appreciates hearing that everything met your expectations.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
Always great reliable service and fast…
Always great reliable service and fast delivery!
July 24, 2026
Reply from Onedirect
Hi Dean,
Thank you for your great review.
We are delighted that you found our service dependable and appreciated the swift delivery. Your confidence in our telecoms equipment and customer service means a lot to us.
It is also wonderful that our efficient shipping process met your expectations.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
great speed,product and kept in the know
July 31, 2026
Reply from Onedirect
Hi Nathan,
Thanks for your great review!
It's fantastic to know your experience with us was so positive.
We’re delighted our team could deliver your order promptly and that the product met your expectations. Clear communication is a priority for us, so we’re thrilled you felt informed throughout the process.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Misinformation of items in stock
Tried ordering a handset that was showing as 'in stock'. Shortly after placing the order I was advised that the item was not available. Refund takes a week to process. After a few weeks, I saw that the item was showing as i'in stock' again, so I ordered it and the same thing happened again!
June 10, 2026
Unprompted review
Reply from Onedirect
Hi,
Thanks for taking the time to share your feedback with us.
We sincerely apologise for your experience. Our systems are designed to update stock availability in real time, and we're investigating why this didn't occur as intended during both of your purchase attempts.
Please know that our customer service team remains available to discuss any unresolved matters directly.
We hope to see you again.
Kind regards,
The Onedirect Team
Very disappointed
Very disappointed. Sent a faulty item. Sent it back as per their returns procedure. Have proof of postage but they deny receiving the item back. They are refusing to refund. Would not use again.
July 28, 2026
Unprompted review
Reply from Onedirect
Hi Leah,
We’re really sorry to hear you were disappointed, and we completely understand how frustrating this situation must have been.
We’d just like to clarify that we never refused your refund. As the returned item had not reached us, we asked for the tracking information so we could look into what had happened with the return.
As we’ve now clarified by email, it seems there was simply a misunderstanding. Even though we haven’t received the tracking information, we’ve gone ahead and processed your full refund as a gesture of goodwill.
Kind regards,
The Onedirect Team
Great Customer Service
When there was an issue with goods sold through One Direct, they were very quick to respond and deliver a satisfactory outcome. Thanks.
July 14, 2026
Reply from Onedirect
Hi Philip,
Thank you for taking the time to provide us with your feedback.
We are thrilled to hear about your experience. Knowing our team could assist you effectively means a lot. We take pride in resolving any concerns promptly and ensuring your needs are met.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
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