I placed an order with One Direct on January 20th, 2026, with a total value of over €1,200. Initially, the process did not go well: the delivery was delayed and communication was limited. After p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I followed up as had ordered but not received - The team apologised and then sorted the order within a couple of days. The product is good quality and as described.
Company replied
The telephone service with Mary was helpful. But gaining access to help was difficult, hence four instead of five stars
Company replied
Not the easiest process after two failed delivery attempts but finally got my radios today. Much harder work than anticipated though.
Company replied
Company details
About Onedirect
Written by the company
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Written by the company
Contact info
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 month
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Reply from Onedirect
Hi,
Thank you for your kind comments.
It’s wonderful to know you had such a seamless experience with us.
We’re thrilled you appreciated our team’s communication and the speed of your delivery. Ensuring timely service is something we always strive for and we’re glad it contributed positively to your order process.
We look forward to welcoming you back and are here for anything you might need.
Best wishes,
The Onedirect Team
Unhappy
No problem with the products or the prompt delivery with regular updates on the order.
However, I primarily went to Onedirect as they were the only supplier of replacement ear buds for my Poly Voyager 60 . Having selected the item into my basket, I went to checkout. I was surprised that I couldn't check out until I spent a minimum order value. Because I could not find another supplier, I felt I had no choice but to add a pair of ear defenders that took my basket value just beyond the minimum order value.
After delivery, VAT, my total came to over £43 for a £12 product.
Although I cannot fault the company on quality or delivery, I was left feeling cheated to get the item I wanted
April 9, 2026
Reply from Onedirect
Hi Richard,
Thank you for your detailed feedback.
We’re very pleased to hear that you were satisfied with the product quality and delivery. However, we’re sorry to learn that the minimum order requirement caused frustration. This policy is in place to help us maintain efficient operations and service standards, but we understand how it may feel limiting in situations like yours.
We truly appreciate your comments and will take them into account as we continue to review our processes.
Kind regards,
The Onedirect Team
I did leave a 1 star review because I…
I did leave a 1 star review because I did think the company deserved it, eventually I managed to get in touch with someone the man was very helpful & sorted the problem out quickly
April 13, 2026
Unprompted review
Reply from Onedirect
Hello Kate,
Thank you for taking the time to share your feedback.
While we regret that you initial experience fell short of expectations, we’re pleased to hear that our team member was able to resolve your concern promptly and effectively.
Your feedback is invaluable as we continue to refine our processes and ensure every interaction meets our commitment to quality service.
We hope to see you again.
Best wishes,
The Onedirect Team
Good range of products and keen prices
Good range of products and keen prices. Helpful advice and quick delivery. Used 3 times over the last few weeks and been happy with each of our orders.
March 20, 2026
Reply from Onedirect
Hi Matt,
Thanks for your review!
It’s fantastic to hear you’ve had such positive experiences with Onedirect.
We’re pleased our product selection met your needs and that you found the pricing competitive. Our team works hard to ensure helpful guidance and swift dispatch, so we’re glad these aspects stood out across your orders. Your repeat custom is the best endorsement we could ask for.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
Super quick turnaround on both email…
Super quick turnaround on both email quotes and delivery!
March 20, 2026
Reply from Onedirect
Hi Katie,
It is a pleasure to receive such positive feedback.
It’s wonderful to hear your experience with Onedirect.co.uk was so smooth.
We’re thrilled you appreciated our quick processing of your email quotes and the speedy delivery.
Our team takes pride in ensuring orders are handled efficiently, and we’re glad this made a difference for you.
We look forward to seeing you again.
All the best,
The Onedirect Team
Reply from Onedirect
Dear Arad,
It is a pleasure to receive such a positive rating from a customer.
We are thrilled to hear that you were pleased with our service and the prompt attention you received.
Providing efficient and reliable support is at the heart of what we aim for with every order.
We are looking forward to your next visit!
All the best,
The Onedirect Team
Service was spot on!
March 17, 2026
Reply from Onedirect
Hi,
We appreciate your positive feedback.
It’s wonderful to know that your experience with us was seamless.
We appreciate you choosing Onedirect for your telecoms needs and trust you found our range of products, from phones to conferencing systems, met your expectations.
We hope you enjoy your purchase and that we see you again soon.
All the best!
The Onedirect Team
Perfect and very quick service
Perfect and very quick service. Delivery on time and efficient
March 13, 2026
Reply from Onedirect
Hi Kevin,
Thanks for your review!
We are thrilled to hear your experience with us was smooth and efficient.
It's wonderful to know our team's efforts in ensuring timely delivery and hassle-free service met your expectations. Your recognition motivates us to maintain the high standards we strive for every day.
We are here for you when you need us next.
Kind regards,
The Onedirect Team
Excellent Service
Having used Onedirect for many years, I would happily recommend the company for their products and good prices. Sean Murtagh has always provided excellent customer service and is extremely helpful.
March 16, 2026
Unprompted review
Reply from Onedirect
Hi Pat,
Thanks for your great feedback.
We are delighted that you continue to trust us for your telecoms needs. It’s wonderful to know our efforts in providing quality products at reasonable prices have made a lasting impression.
Sean and our entire team take pride in delivering helpful, efficient service. Your acknowledgment of our commitment means the world.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Product finally arrived
Not the easiest process after two failed delivery attempts but finally got my radios today. Much harder work than anticipated though.
March 3, 2026
Reply from Onedirect
Hi Steve,
We were a little surprised by your review, as one of our agents has been in continuous contact with you regarding your order.
According to our records, two delivery attempts were made, but both failed because no one was available at the address to receive the parcel. As a result, the parcel was returned to us.
You later informed us that you would not be in the country and asked if we could arrange the delivery for today. As requested, we rescheduled the shipment and resent the parcel to you without charging any additional delivery fees. According to the tracking information, the parcel has now been successfully delivered today.
If you have any further questions or need any assistance, please feel free to contact us and we will be happy to help.
Kind regards,
The Onedirect Team
Excellent All Round!
Excellent service from 1st contact to delivery. Highly recommend this Company. I dealt with Wesley Bone & Lauren Gough. Both very professional & extremely helpful & most importantly for me answered my emails immediately.
February 28, 2026
Reply from Onedirect
Hi Carol,
Thank you for your kind feedback.
We’re thrilled that your experience with us met your expectations.
It is a pleasure to hear how Wesley and Lauren provided prompt and attentive support throughout your order process. A quick response is something we take pride in and we’re glad it made a difference for you.
We look forward to seeing you again.
With renewed thanks,
The Onedirect Team
Reply from Onedirect
Hi Janet,
Thank you for this review.
It's wonderful to hear that your experience with Onedirect.co.uk met your expectations.
We appreciate your kind words about our service and the efficiency of our delivery process. Our team is committed to providing quick and reliable solutions, and it’s always motivating to know we’ve hit the mark.
We look forward to seeing you again!
Best wishes,
The Onedirect Team
Very friendly and professional and the…
Very friendly and professional and the service was quick and easy
February 26, 2026
Reply from Onedirect
Hi Roliver,
Thanks for such great feedback.
It’s wonderful to hear that you had a positive experience with us. Your recognition of their efforts means a great deal.
We look forward to welcoming you back.
All the best!
The Onedirect Team
Very poor
Very poor.
Not convinced the phone works and one direct refused to accept it being returned.
February 10, 2026
Reply from Onedirect
Hi Jonathan,
Thank you for your review.
As we explained by email, we are unable to accept returns for products that are not complete and do not include their original packaging, even if the product itself is working. The item needs to be resold, and without its original packaging and full contents it cannot be sold again.
We appreciate your understanding.
Kind regards,
The Onedirect Team
Reply from Onedirect
Hi,
Thank you for your feedback.
It’s fantastic to hear you had such a positive experience with Onedirect.co.uk.
We’re thrilled our team could assist you effectively and that our commitment to quality service made a difference. Knowing you value the support we provide motivates us to keep delivering our best every day.
We hope to see you again soon.
Take care,
The Onedirect Team
Helpful in choosing a product and was…
Helpful in choosing a product and was delivered on time with value for money.
February 6, 2026
Reply from Onedirect
Hi Chris,
Thanks for your great feedback.
It’s wonderful to hear you had such a positive experience with Onedirect.co.uk.
We’re delighted our team could assist in finding the right product for your needs and that everything arrived as expected. Ensuring timely delivery and great value is always our priority, so we’re thrilled this came through for you.
We hope to see you again soon.
Take care,
The Onedirect Team
One Direct
One Direct - very quick to respond, communicated every step of the order and delivery. Item received in a couple of days. MD very happy with the quality of the product received. I would recommend One direct.
February 20, 2026
Unprompted review
Reply from Onedirect
Hi Lisa Marie,
Thank you for your kind feedback.
We are thrilled to hear that you had such a seamless experience with One Direct.
We take pride in ensuring timely deliveries and maintaining high product standards, so it’s great to hear the MD was pleased with the quality. Your recommendation means a lot to our team and reinforces our commitment to excellence.
We look forward to seeing you again.
Best regards,
The Onedirect Team
Excellent Service – Quick & Hassle-Free
Purchased our boardroom TV from Onedirect and the whole process was smooth from start to finish.
Ordering was quick and simple, communication was clear, and delivery was fast and efficient. Everything arrived exactly as expected with no fuss at all.
Excellent service – would definitely use again.
February 10, 2026
Reply from Onedirect
Hello Paul,
Thanks for your great feedback.
It's wonderful to hear you found the ordering process straightforward. Our team takes pride in ensuring fast and reliable delivery, so we're delighted everything arrived as expected without any issues.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Reply from Onedirect
Hi Steve,
Thanks for your great feedback.
It’s wonderful to know your experience with us was so positive.
We take pride in providing timely support and value-driven solutions to all our customers.
We look forward to seeing you again.
All the best!
The Onedirect Team
Issues ultimately resolved properly
I placed an order with One Direct on January 20th, 2026, with a total value of over €1,200. Initially, the process did not go well: the delivery was delayed and communication was limited.
After posting a negative review, One Direct contacted me and took the situation seriously. In the meantime, everything has been properly resolved and the shipments are now on their way.
The start was disappointing, but the way the issue was ultimately handled deserves a more positive rating.
January 20, 2026
Unprompted review
Reply from Onedirect
Hi Dennis,
Thank you for taking the time to update your review.
We sincerely apologise again for the initial inconvenience you experienced. The Netherlands website is currently undergoing important system updates and operational changes, which unfortunately caused some temporary delays and communication gaps during your order process.
That said, we are very pleased that we were able to resolve the situation and get your shipments back on track. Your feedback is extremely valuable, as it helps us improve both our processes and our customer communication during this transition period.
We truly appreciate your patience and your recognition of how the matter was ultimately handled. If there is ever anything further we can assist you with, our team will be happy to help.
Kind regards,
The Onedirect Team
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