One Life Insurance Reviews 218

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, supportive, and genuinely interested in finding the best solutions without pressure. The overall user experience is frequently described as smooth, stress-free, and efficient, with many appreciating the personalized approach and the excellent value for money. However, some customers also noted occasional difficulties with scheduling appointments, as agents were sometimes late due to overrunning on other calls, leading to reduced time in their agreed slots.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many highlighting how easy it was to understand and... See more

Price

Customers had positive experiences with price. Many reviewers found that they received great prices for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a l... See more

Rated 5 out of 5 stars

My life insurance advisor, Sam, has been absolutely brilliant. He took the time to really listen to my situation and explain everything in a way that made sense, without any pressure or jargon. What... See more

Rated 5 out of 5 stars

I recently worked with Sam to set up my insurance, who was incredibly supportive and patient throughout the process. He took the time to fully understand my background and specific needs, and was flex... See more

Rated 5 out of 5 stars

Sam is so brilliant for signing me and my wife up a life insurance. He patiently explained how life insurance works. He really ensured that we were given the right information in deciding the right co... See more


Company details

  1. Insurance Broker

Written by the company

One Life Insurance helps you find the right life insurance, for free! We compare the leading providers to ensure you get the best price, in one quick and easy process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Exceptional Service and Peace of Mind

I recently had the pleasure of working with Sam, and I cannot express how satisfied I am with his exceptional service and expertise. They truly went above and beyond to ensure I got the best possible life insurance coverage that suited my needs and budget.

June 9, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Life insurance - made simple!

Very happy with my recent dealings with One Life Insurance. They listened carefully to my requirements and what I wanted to achieve from the policy. Most importantly, they saved me a lot of money over the course of the policy! Wouldn’t hesitate to to recommend. Great stuff guys, keep up the great work!

May 25, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sam was fantastic and very professional …

Sam was fantastic and very personable and understanding and very professional when providing advice.

My only advice is that the initial caller before I was transferred to Sam should explain that they work for a broker and are not connected to our current supplier but helping to achieve a better deal. This wasn't clear so i got defensive when asked to provide personal information, as we are all advised to do so to prevent against scams.

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Getting a life insurance can feel like a strange experience but Sam was excellent throughout the process. Sam was honest and provided great explanations regarding policies that were suitable for me, which made me feel at ease. I would high recommend Sam when considering getting your life insurance

April 28, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent customer service

Sam was extremely knowledgeable and transparent in sharing all the details necessary. Based on the requirements he was extremely helpful and patient in answering to all my queries (I do ask a lot of questions).
I would highly recommend Sam for getting any insurance products he has to offer. Thanks

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

One life insurance

I have been very hesitant about getting life insurance, as I never knew where to actually start. After being directed to Sam, he made the process very easy and was clear and honest in regards to what policy would best suit my current situation. Sam definitely understood my financial status and always took this in to consideration and didn’t push me to take something out that I could not afford. I would definitely recommend One life insurance, as the service was absolutely remarkable. Many thanks

May 10, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic.

Fantastic help with plenty of good strong advice. A general pleasant and friendly experience. Would highly recommend.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Sam was very friendly

Sam was very friendly, polite and clearly very knowledgeable about the various insurance products available. I was impressed with the time he spent talking me through the options for income protection insurance.

April 27, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look