OnePay Reviews 1,637

•

3.5

Non-Bank Financial Service

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Review summary

Created with AI, based on recent reviews

Considering 938 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the application process easy and quick, appreciating the convenience and user-friendly interface for managing their finances and making payments. They value features like cashback, investment options, and the flexibility to choose payment schedules that fit their budget, which helps them acquire items without upfront payments. However, some people were dissatisfied with the customer service, reporting difficulties in resolving issues, unhelpful representatives, and even instances of inappropriate behavior. There are also concerns regarding payment processing, with some experiencing issues with funds, accounts being closed without clear explanation, or issues with card functionality and balance releases.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting issues such as hidden charges, delayed fund... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as horrible,... See more

User experience

People report positive experiences with user experience, finding the app easy to use, convenient, and helpful... See more

Application

Customers consistently note ambiguous experiences with the app, with many praising its ease of use,... See more

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Everything was great. I had no trouble returning equipment, but it took quite ao long time for the credit to show up. It affected my credit record. One credit card lowered the amount I could charge be... See more

Company replied

Update: I got an email stating that a check for the rest of the money was comming. I did receive my money so they did make the situation right and I am grateful to them for that. Closed my account... See more

Company replied

It's a fast app. I go to walmart alot and paying via QR code is convenient, plus the discount via points that can be converted to cash is nice. However, I struggle with statements that do not have a C... See more

Company replied

Perfect app for all purposes. Easy and free transfers to other one pay members, secure connections to many other merchants and banking institutions. I dislike cards, banks, and the system as a... See more

Company replied

Company details

#233 of 247 best companies in Non-Bank Financial Service

Written by the company

OnePay is a leading consumer finance app on a mission to help customers achieve financial progress. The company is backed by Walmart and Ribbit Capital and partners with licensed banks to offer digital banking services that empower consumers to save, spend, borrow, and grow their money — all in one place. OnePay is a financial technology company, not a bank. Loans through OneProgress Services LLC (NMLS ID 2460509) and banking services through OnePay are provided by Coastal Community Bank or Lead Bank, Members FDIC. OnePay Debit Card is issued by banking partners Coastal Community Bank or Lead Bank, Members FDIC, pursuant to a license by Mastercard® International Incorporated. To learn more about OnePay, please visit https://www.onepay.com.

Contact info

53 Beach Street, 2nd Floor, 10013, New York, United States
646-374-8415
onepay.com

3.5

Average

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

May 14, 2026

Deplorable and horrible company

Deplorable and horrible company, more walmart owned trash!

May 14, 2026

Unprompted review

Reply from OnePay

May 14, 2026

Sincerest apologies! Our team would be happy to help! Please contact us at socialsupport@onepay.com (mailto:socialsupport@onepay.com) and include the user name attached to your review so that we can assist further.

May 14, 2026

Excellent aplicacion

May 13, 2026

Reply from OnePay

May 14, 2026

Thank you for your review! We're glad to hear you're enjoying OnePay!💙

May 14, 2026

May 13, 2026

Reply from OnePay

May 13, 2026

Thank you for your review! We're glad to hear you're enjoying OnePay!💙

May 13, 2026

Amazing app

May 13, 2026

Reply from OnePay

May 13, 2026

Thank you for your review! We're glad to hear you're enjoying OnePay!💙

May 13, 2026

Good people

May 13, 2026

Reply from OnePay

May 13, 2026

Thanks so much for your review! 💙

May 13, 2026

It’s easy to pay OnePay

May 13, 2026

Reply from OnePay

May 13, 2026

Thank you for your review! We're glad to hear you're enjoying OnePay!💙️

May 13, 2026

Great experience

May 13, 2026

Reply from OnePay

May 13, 2026

Thank you for your review! We're glad to hear you're enjoying One!💙️

Updated May 14, 2026

I really like this app , when I had a problem they stepped right up and helped me get my money back .

I've been with one pay for a while now , I really like the app and how they understand me when I needed them .
They have always been respectful .

May 12, 2026

Unprompted review

Reply from OnePay

Updated May 14, 2026

Thank you for the feedback here! We really appreciate it and will share with our team. In the meantime, please reach out to our Support team if you have any questions at socialsupport@onepay.com

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