OneSelect Reviews 

good company to deal with i had 1 issue with them but it got resolved
i would recommend this company.

Curious.

My monthly Direct Debits suddenly jumped just before the summer. Am I running an industrial kiln or smelting furnace?

I contacted OneSelect Customer Service by email to resolve the issue. No answer.
After numerous attempts and extended telephone waiting I managed to get through and discussed the problem. I had also at the time found a more competitive rate elsewhere. OneSelect agreed to match and reduce the monthly debit amount.

They haven't.

On Friday 23rd Novemeber I called Customer Services during office hours.
An automated message gave the offices hours Monday thro' Friday and then said office is now closed. I left an email. No response. Non acknowledgment of the numerous emails and telephone calls, I notified One Select yesterday evening of Direct Debit cancelletion.

An email arrived bright and early this morning from Bennie, full of contradicitions and incorrect information. Bennie the spokesperson even confirmed an email had been sent to all One Select customers that on Friday 23rd November the office would close at 4.00pm. I did not receive this.

It is self evident by viture of Bennie's response that income to OneSelect is the only focus. It is unacceptable. Customer care and attention to any issue must be acknowledgement promptly.

The problem has still not been resolved but of course the fault is all mine, the onus on me to resolve it and spend time.

Why? Because OneSelect is inept at follow through and certainly needs People Management Training fast.

I had no issues initially whilst with them, towards the end of my year with them as a supplier, much like other reviews, my monthly payments rose by about £25 despite being in credit (it is just me in the house and I'm out most of the time at work) I was told that this reflects the amount I am using over the winter months. I have now switched to a cheaper supplier, I've had to email asking for a final bill which took several weeks to get a reply to, and I'm now chasing a refund of the credit I am owed from September. Again, weeks of unanswered emails and a phone line which is impossible to get through to despite being sat on hold for 25 minutes plus. Lots of negativity being bounced around about this company and I can now completely see why...

Absolutely shocking!
I cannot contact One Select. I am due a refund but I have rang 4 times and been on hold for twenty minutes each time but no one answers the phonelines. I have emailed customer care 3 times and to date have had no response and I have also tried to email through my account but every time a message says that the option is undergoing necessary maintenance.

I’m beginning to wonder if this company exists at all.

I would stay clear.

They have always taken more from me than is necessary to cover my energy bills. Now I have transferred to another provider it is proving ridiculously difficult to get a refund. I was on hold for 29 minutes until I got through and then only received a grudging apology for the wait when I had asked three times. Their website wouldn't let me make contact.

Why don't they just refund automatically when they have all of the customers bank details. The answer - sharp practice. Just trying to hold onto other people's money in every possible way. It's irritating and unethical, terrible customer service, and I would recommend them to no one.

I had initial doubts about this company but switched to them and all seemed fine... until a problem cropped up, working a full-time job means it's hard to get in contact with them due to their opening hours. They didn't respond to my emails for months, during phone calls I was on hold for 30+ minutes and sometimes just cut off. I have now left One Select and after leaving 2 months ago I am still waiting for my refund for the credit that was left on my account. Still haven't heard anything even though a review response on here from 2 weeks ago says the volume of emails they're received has dropped significantly?

Long wait on phone, but ....

Problem completely resolved by the end of the call.
This company offers very competetive energy rates, clear online billing and helpful telephone service.

Fully recommend them.

Directed to OneSelect after visiting USwitch. Initial calculations for my monthly DD payment was £84. Switch done all on-line last night (22/11/2018) as I was happy with the Direct Debit amount as cheaper than the best offer from my present supplier.
Today I received an email from OneSelect saying the switch will occur within 3-6 weeks yet my Direct Debit payments will commence in 17 days time (10/12/18) and the amount will be £104.93!!
It went on to say the have added 25% uplift each month to allow for the winter months so I wont be in debt and they will then have another look at the payments in April!! This infuriated me as there was no mention of this when applying and I will clearly be paying in advance from 10th December anyway. The whole point of switching was to reduce my outlay each month not increase it.
I had no problems with ‘Ashleigh’ who was as helpful as she could be but did need to seek advice from a supervisor and then tried to say there had been a problem with the calculations regarding the annual consumption - which was unacceptable. She then said it was too late to change the 1st DD amount but it could be altered from the following month! Why was it too late? 10th December was just under three weeks away!! It was clear they just wanted as much of my money as possible.
In my mind the purpose of paying monthly via direct debit is to spread the cost evenly over a 12 month period, so i find it quite irritating when I am told there is an increase in electricity use over the winter period so you need to pay more now!
I did not get the deal I was lead to believe i would get and was not happy with that at all, which tainted my trust in this company. I cancelled my switch to them without a problem, shame they couldn’t cancel/reduce my scheduled first direct debit payment that easily, which may have swayed my decision.

Telephone: Took a few minutes to answer but then received excellent informed service. What is more in these days of call centres I had no difficulty in understanding what was said!

Easy to use website but slow responding to emails and usually had to prompt for a reply. However, once they did, everything was sorted to my satisfaction. I would re-use again if prices are competitive.

On 2/11/18, it was a pleasure to speak with Fatoumata regarding my tariff change to £67. She was very thorough and professional throughout, explaining all the information I required in absolute detail. Nothing I asked was too much trouble to answer and I felt extremely comfortable at all times. I would like to believe that you will forward my comments to Fatoumata or at least place them on record.

Earlier today (22/11/18), I rang OneSelect again regarding the recent tariff change and to obtain clarification on a matter. This time I spoke to Ellen. Ellen was once again very professional and spoke at a comfortable pace. Nothing was too much trouble and Ellen went beyond the call of duty to forward me the necessary details that were requested. Ellen's helpful personality shone through and I am pleased to be able to not only highlight this call but also place it on record.

Freddie fully understood what needed to be done to correct the problem and put this into effect. Thanks excellent work.

Switched to them not that long ago as they were cheaper than my previous supplier but my direct debit has gone up twice already

If I could give no star rating I would. Getting through by phone is impossible. After a 15 minute wait each time I just give up. Emails are read and never responded to. Direct debit taken out ever month but now we are changing supplier repayment credit of over £200 has not been made. Stay away and find another supplier.

Competitive gas and electric fixed tariff and good customer service.They have managed to keep my loyalty with them for an additional fixed tariff year.

I rang up numerous times after just moving house and switching to this supplier and I am pleased to say that on every occasion the service I received was exceptional! I was particularly grateful for my experience with Nancy Nyoni who was able to answer all of my questions really clearly and manage my expectations regarding expected timings etc. The only downside is the long call wait times but I found that ringing first thing in the morning meant that someone would answer almost immediately.

Terrible, terrible customer service. Never get a reply to emails. Never anyone able to sort out a problem, if you are lucky enough to get through to anyone. Couldn't recommend this company to anyone and only giving them one star as no stars isn't possible.